Sample interview questions
Please provide us with an overview of your recent career history, highlighting the roles and responsibilities
you have held that you feel are relevant to this position?
Q1: “Imagine you’re supporting a mining technology system and an operator reports: ‘The system
isn’t behaving as expected.’ How would you go about troubleshooting the issue?”
Tick if demonstrated Points
□ Clarifies the problem (asks what exactly is happening) 0.5
□ Gathers basic information (when it started, who is affected, any changes) 0.5
□ Checks simple things first (restart, settings, connections) 0.5
□ Mentions reviewing logs, error messages, or system data 0.5
□ Mentions safety or appropriate escalation 0.5
Q2: “If a system in the field suddenly becomes slow or unresponsive, what are some basic things
you would check first before escalating the issue?”
Tick if demonstrated Points
□ Checks if the issue affects one user or multiple 0.5
□ Mentions network/connectivity checks 0.5
□ Suggests safe restart of app/device 0.5
□ Considers recent changes/updates 0.5
□ Mentions checking logs, system status, or error messages 0.5
TOTAL (max 2.5):
Tell us about a time when something didn’t go according to plan. What was the situation, what did you do
next, and what did you learn from it?”
Tick if demonstrated Points
□ Owns the situation honestly (shows integrity rather than blame-shifting) 1
□ Identifies safety or risk considerations (physical 1
□ Takes responsible action to fix or stabilise the situation 1
□ Communicates openly with others involved, helping build trust 1
□ Reflects and learns (shows growth mindset + commitment to improvement) 1
TOTAL (max 5):
Tell me about a situation where you had to solve a difficult problem. What did you do, what was the
outcome, and what would you do differently next time?”
Tick if demonstrated Points
□ Gathers information effectively and listens to understand the problem 1
□ Breaks down the issue logically and considers different approaches 1
□ Proposes or tests an idea that challenges existing assumptions or improves the 1
situation (inspiring challenge)
□ Takes action that leads to progress or improvement (driving progress) 1
□ Reflects on what they would do differently to improve next time (continuous 1
learning)
TOTAL (max 5):
Tell me about a time when you were faced with conflicting priorities. How did you decide what to do first,
and what was the outcome?”
Tick if demonstrated Points
□ Takes accountability for choosing a course of action (doesn’t avoid responsibility) 1
□ Explains how they prioritised (impact, urgency, risk, value, stakeholder needs) 1
□ Acts in a way that creates value for the team, customer, or task 1
□ Describes a clear impact or outcome from their action 1
□ Reflects on improvement or learning for future situations 1
TOTAL (max 5):