NCR SelfServ™ 23 ATM

Installation Guide

B006-7199-F000
EMC COMPLIANCE COPYRIGHT AND TRADEMARKS
The product described in this book is a licensed product of NCR
Federal Communications Commission (FCC) Corporation.
Radio Frequency Interference Statement
NCR Proprietary Information - not to be disclosed or reproduced
This equipment has been tested and found to comply with the without written consent.
limits for a Class A digital device, pursuant to Part 15 of the FCC
NCR and NCR SelfServ are trademarks of NCR Corporation.
Rules. These limits are designed to provide reasonable
Other product names mentioned in this publication may be
protection against harmful interference when the equipment is
trademarks or registered trademarks of their respective
operated in a commercial environment. This equipment
companies and are hereby acknowledged.
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, Where creation of derivative works, modifications or copies of
may cause harmful interference to radio communications. this NCR copyrighted documentation is permitted under the
Operation of this equipment in a residential area is likely to cause terms and conditions of an agreement you have with NCR, NCR's
harmful interference in which case the user will be required to copyright notice must be included.
correct the interference at his own expense.
It is the policy of NCR Corporation (NCR) to improve products
as new technology, components, software, and firmware
Canadian Class A Device Declaration become available. NCR, therefore, reserves the right to change
This digital apparatus does not exceed the Class A limits for radio specifications without prior notice.
noise emissions from digital apparatus set out in the Radio All features, functions, and operations described herein may not
Interference Regulations of the Canadian Department of be marketed by NCR in all parts of the world. In some instances,
Communications. photographs are of equipment prototypes. Therefore, before
Le présent appareil numérique n’émet pas de bruits using this document, consult with your NCR representative or
radioélectriques dépassant les limites applicables aux appareils NCR office for information that is applicable and current.
numériques de la classe A prescrites dans le Réglement sur le © 2014-2019
brouillage radioélectrique édicté par le ministère des By NCR Corporation, Duluth, Georgia, U.S.A.
Communications du Canada. [Link]
All Rights Reserved
EU EMC Directive 2014/30/EU
This equipment has been found to comply with the essential
requirements of EMC Directive 2014/30/EU, by testing to
harmonized standards EN55032, EN55024, EN61000-3-2 and
EN61000-3. The equipment complies with the limits for a Class
A digital device, pursuant to EN55032.
Warning: This equipment is compliant with Class A of CISPR 32.
In a residential environment this equipment may cause radio
interference.

Information to User
This equipment must be installed and used in strict accordance
with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning
the equipment off and on, the user is encouraged to consult an
NCR service representative immediately.

CAUTION
NCR Corporation is not responsible for any radio or
television interference caused by unauthorized
modifications of this equipment or the substitution or
attachment of connecting cables and equipment
other than those specified by NCR. Such
unauthorized modifications, substitutions, or
attachments may void the user’s authority to operate
the equipment. The correction of interference
caused by such unauthorized modifications,
substitutions, or attachments will be the
responsibility of the user.
 NCR SelfServ™ 23 ATM Installation Guide
i
Contents

CONTENTS
INTRODUCTION .................................................................................................................................1
Installation Publications...........................................................................................................1
Safety Information ...................................................................................................................2
Site Preparation .......................................................................................................................2
Device Configuration ...............................................................................................................2
Communications Configuration ...............................................................................................3
System Initialization.................................................................................................................3
Tools Required for Installation ................................................................................................3
Moving the ATM ......................................................................................................................4

PREPARING THE ATM FOR INSTALLATION ........................................................................................5

Removing the External Packaging............................................................................................5
Inspecting the ATM for Damage ..............................................................................................6
Installation Report Form..........................................................................................................6
Removing the ATM from its Pallet...........................................................................................6

INSTALLING THE ATM......................................................................................................................10

Positioning the ATM ..............................................................................................................10
Bolting the ATM to the Floor or Plinth ..................................................................................10
Connecting the Cables ...........................................................................................................10

REMOVING THE INTERNAL PACKAGING..........................................................................................14

Module Location ....................................................................................................................14
Top-Box..................................................................................................................................14
PC Module and Power supply Area...................................................................................14
Module Tray......................................................................................................................15
SPS Control Box.................................................................................................................15
Security Enclosure..................................................................................................................16
S1 Media Dispenser ..........................................................................................................16
S2 Media Dispenser ..........................................................................................................17
All Other Modules and Areas ............................................................................................18

CLEANING ........................................................................................................................................19
Cleaning Materials .................................................................................................................19
Facia and Exterior Panels .......................................................................................................19

REVISION RECORD ...........................................................................................................................21

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
ii
Contents

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
1
INTRODUCTION

INTRODUCTION
The NCR SelfServ 23 is a free-standing, interior-only Automated Teller Machine (ATM),
which is accessed from the front.

Installation Publications
The Installation publications are intended for NCR personnel or NCR customer personnel
who are required to install the ATM. In addition to this installation guide, the following
publications may be required:

Security Enclosure Locks for ATMs Operator Guide (B006-6431)

Receipt Printer Configuration Guide (B006-6510)
Journal Printer Configuration Guide (B006-6511)
S1 Currency Cassette Owner’s Guide (B006-1297)
S2 Dispenser Cassettes Operator Guide (B006-6966)
NCR SelfServ 23 ATM Site Preparation (B006-7244)
Self-Service Support System Application User Guide (B006-6167)
APTRA Communications Feature User’s Guide (B006-0012)

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
2
INTRODUCTION

Safety Information
For safe installation and operation, interior ATMs should not be installed in any exterior
locations, even with additional enclosures such as kiosks. Installation in an exterior
location will also invalidate the product’s safety certification.
Coloured areas such as handles and latches must always be used when accessing the
modules in the ATM, as stated in NCR publications. Different colours are used to denote
different purposes as follows:
 Orange = module access.
Always use the orange handles, latches or levers to release and pull out the modules
from the ATM.
 Green = user interaction.
Use the green areas such as latches and wheels when working within the modules,
for replenishment, jam clearance, emptying or cleaning tasks.
 Yellow = safe lifting points. For second line maintenance only.
 Red = hazard indicator.

CAUTION

Slide/rail mounted equipment must not be used as a shelf or a work

space.

Site Preparation
Prior to the final siting of the ATM, and before installing, ensure that the installation site
conforms to the specifications given in the publication NCR SelfServ 23 ATM Site
Preparation (B006-7244). In particular, ensure that the floor/plinth has been prepared
and the securing bolt holes drilled as detailed in the above publication.
If the ATM is being installed within a minimum footprint clearance area, cable
connections must be made before the unit is moved into its final location.

Device Configuration
Device configuration is carried out using the System Application. Refer to the NCR
publication, Self-Service Support System Application User Guide (B006-6167).

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
3
INTRODUCTION

Communications Configuration
If you intend to use communications, then you must configure the software and
hardware. The procedure for configuring your ATM is described in the NCR publication,
APTRA Communications Feature User’s Guide (B006-0012).

Note: Before you can start to configure the communications, you must have Self-Service
Support installed on your ATM.

For information on NCR certified communications boards, please contact your local
support representative, or refer to the following NCR Intranet site:
[Link]

System Initialization
After completing the installation and configuration of the ATM, refer to publication,
Self-Service Support, System Application User Guide (B006-6167), for details of system
initialization.
The user guide is updated frequently, therefore it is recommended that you check on the
following NCR Intranet site to ensure you have the latest version. If you are unable to get
access to the NCR Intranet, contact your local support representative for help.
[Link]

Tools Required for Installation

When installing your ATM it is recommended that you have the following items
available:
 Pincers/claw hammer to remove staples/nails from around the pallet
 24 mm (15/16 in.) ring/open-ended combination spanner and socket for M16
security fixing bolts
 17 mm (11/16 in.) ring/open-ended combination spanner or socket for the securing
bolts
 Hex nut driver set (including M4 and M6 sizes)
 Selection of flat blade and cross head screwdrivers
 Lifting/moving device. Lifting trolleys must have a maximum toe plate length of
380 mm (15.0 in.) and a minimum toe plate width of 120 mm (4.72 in.)
 Scissors
 Security screwdriver - required to fit tamper-proof screws
 Flat blade screwdriver with 175 mm (7 in.) long blade
 Pozi drive screwdriver
 Small flat blade screwdriver
 Packing to protect the exterior of the ATM while on trolleys.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
4
INTRODUCTION

Moving the ATM

WARNING

Only qualified persons, trained in the moving of heavy items and

using suitable equipment as required by local health and safety
laws, should attempt to move the ATM. Unqualified persons trying
to move the ATM risk severe injury.

Move the ATM to its approximate installation site using either a forklift or lifting trolleys.
To avoid damage to the ATM and the premises, the ATM should be moved with its
packaging intact.
Details of the ATM dimensions, weights, packaging dimensions and clearances required
for moving the ATM in a confined space can be found in the publication, NCR SelfServ 23
ATM Site Preparation (B006-7244).

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
5
PREPARING THE ATM FOR INSTALLATION

PREPARING THE ATM FOR INSTALLATION

Removing the External Packaging

Before removing the external packaging, examine it for signs of damage which may have
occurred during transit. Examine the tape covering the clips to ensure it has not been
tampered with. Make a note of any external damage for inclusion in a damage report.
See Installation Report Form for more details.
When the ATM is approximately in its final position for installation, remove the external
packaging as follows:

Note: Take care not to damage the ATM when removing the packaging.

1. Remove the staples holding the lid to the carton.

2. Remove the lid.
3. Remove the tape covering all the clips.
4. Remove the clips from both sides of the carton by turning the inner part of each of
the clips from the ‘closed’ position to the ‘open’ position, then pull out the clips.

Open
Closed

5. Lever out the staples from the base of the carton and remove them.
6. Lift the carton walls away from the pallet.
7. If a SEET bag is fitted, remove any accessory cartons from the outside of the bag,
carefully cutting the strapping or tape as necessary. Cut the sealed SEET bag around
the bottom, then remove from the ATM.
8. Remove any other accessory cartons, by carefully cutting any strapping or tape, then
removing the edge guard.
9. If fitted, carefully remove the plastic bag covering the ATM.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
6
PREPARING THE ATM FOR INSTALLATION

10. Carefully remove the tape securing the plastic accessories bag to the ATM. Remove
the following items from the plastic bag:
 ATM keys
 Airmail envelope
 Plastic bag containing screws and tools.
11. Remove all pieces of tape from around the exterior of the ATM.

Inspecting the ATM for Damage

After unpacking the ATM, inspect it for any signs of damage. If the ATM is damaged, a
report should be made in accordance with the following procedures:
 Report the product as damaged on the carrier’s Bill of Lading and/or delivery receipt
providing detailed information of the damage such as:
 Shortage
 Water damage
 Pilferage
 Other
 Contact the responsible Customer Delivery Partner (CDP), Delivery Coordinator (DC),
or Implementation Coordinator (IC) to report the damage.
 Forward a copy of the delivery receipt and/or Bill of Lading to the responsible CDP,
DC, IC, and In-Country Freight Claim Representative or Freight Claim Region
Coordinator.

Installation Report Form

The Installation Report Form delivered with the ATM must always be completed and
returned. Make sure that you report any problems in the following areas:
 Malfunction of the ATM or any of its devices
 Internal or external defects arising as a result of handling or transit damage
 Missing or damaged accessories. All the accessories should be fitted to the
appropriate feature inside the ATM.

Removing the ATM from its Pallet

To remove the ATM from its pallet, you will require a pair of lifting trolleys. Proceed as
follows:
1. From the under-side of the pallet, use a 17 mm (11/16 in.) spanner and socket to
loosen the four bolts extending through to the bottom of the ATM.
2. Remove the four ‘C’ washers, then remove the four bolts and sleeves.

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
7
PREPARING THE ATM FOR INSTALLATION

3. Position the lifting trolleys on either side of the pallet and insert the toes of the
trolleys under the bars. Strap the trolleys to the ATM and insert packing where
necessary to protect the ATMs paintwork and to stop the ATM from moving.

4. Pump up both trolleys to lift the ATM clear of the pallet then slide the pallet out from
under the ATM.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
8
PREPARING THE ATM FOR INSTALLATION

5. Position support blocks under the ATM allowing enough room for the lifting trolleys.
Lower the ATM onto the blocks then unstrap the ATM and remove the trolleys.

WARNING

Support blocks must always be used when the ATM is supported by

a lifting device and work is to be done under the ATM.

6. Position the lifting trolleys on either side of the ATM and insert the toes of the trolleys
under the ATM.
7. Strap the trolleys to the ATM and insert packing where necessary to protect the
ATMs paintwork. Pump up both trolleys to lift the ATM clear of the blocks then
remove the blocks.

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
9
PREPARING THE ATM FOR INSTALLATION

CAUTION
When moving the ATM, do not tilt or apply force to the top-box as
this may damage the ATM. Any force should be applied to the lower
cabinet.

8. Move the ATM to the installation site.

9. Carefully remove the ATM from the trolleys.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
10
INSTALLING THE ATM

INSTALLING THE ATM

Positioning the ATM

Using lifting trolleys, move the ATM onto the floor or plinth so that the holes in the base
of the security enclosure line up with the fixing holes in the floor or plinth.
If the ATM is being installed within a minimum footprint clearance area, cable
connections must be made before the unit is moved into its final location.

WARNING

Do not pull the module tray and the security enclosure module out
at the same time until the ATM is bolted down.

Bolting the ATM to the Floor or Plinth

Bolts and washers are not supplied by NCR, they must be provided by the owning
organisation. Specifications for the bolts and washers are detailed in the site preparation
manual.
1. Open the security enclosure.
2. Locate the four holes in the base of the security enclosure. Position washers, insert
the four bolts through the holes and secure the ATM to the floor.
3. Close and lock the security enclosure.

Connecting the Cables

The cables used to make connections to the ATM must conform to the cable
specifications and details of preparation provided in the site preparation manual, and
also must be grounded as follows:
 Power cable - does not require additional grounding
 All other cables require additional grounding by means of a “P” clamp which can be
found in the accessories bag. Refer to the Site Preparation manual for the list of
cables which require grounding.

CAUTION
Cables must be grounded to make sure that the ATM meets EMC
requirements.

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
11
INSTALLING THE ATM

WARNING

Make sure that the power supply cable is not connected to the AC
outlet while you are connecting it to the ATM.

1. Loosen the two M6 screws securing the cable entry bracket to the wall of the security
enclosure. Slide the bracket upwards to access the cable entry hole.

Note that on some configurations access to the cable entry hole is obscured by the
Rio bracket as shown below. Slacken the two M6 screws securing the bracket in the
slotted holes and carefully move the bracket enough to gain access for cable entry.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
12
INSTALLING THE ATM

2. Open the security enclosure of the ATM and rack out the dispenser.
3. Check that the mains ON/OFF switch is in the OFF position (pressed in at the 0 side).
4. Insert the end of the power cable through the cable entry hole in the side of the
security enclosure.
5. Connect the power cable to the socket on the AC Inlet Filter.

Note: The power cable can be found either taped to the front of the PC module or
inside the top dispenser cassette.

AC Inlet Filter

6. If you are connecting cables after installing the ATM, connect the power cable to the
AC outlet. Otherwise, leave the power cable disconnected from the AC outlet until
after the ATM is installed and bolted down.
7. If you are connecting other cables, insert the ends of the cables through the hole in
the side of the security enclosure.
8. Pull sufficient length of RS-232 (9 pin), High Order Communication and Ethernet
cables to allow them to be fed up through the security enclosure and into the top-
box.
9. Fit an appropriate P-clamp (dependant on the diameter of the cable), around the
stripped section of each cable which requires grounding, and attach them to one of
the raised forms on the I/O panel using an M4 x 10 thread forming screw.

Note 1: The screws and P-clamps are packed in a plastic bag attached to the PC
module chassis.

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
13
INSTALLING THE ATM

Note 2: If the cable has not been stripped, refer to the instructions in the site
preparation manual.

P Clamp

M4 screw

10. Connect the appropriate cables to the matching sockets on the I/O panel.
11. To connect the RS-232 (9 pin), High Order Communication and Ethernet, rack out the
module tray and route the cables through the hole in the top of the security
enclosure and into the top-box.
12. Route the cables through the hole in the top of the security enclosure and into the
top-box.
13. Follow the same route as the existing harnessing in the top-box, securing the cables
to the harnessing with the cable ties provided in the accessories bag.
14. Connect the cables to the appropriate ports on the PC module.
15. Ensure that there are no loose cables, and that all modules are free to rack in and
out, by either cutting the cables to the required length, or securing inside the ATM.
16. Slide the bracket to cover the cable entry hole and tighten the two M6 screws to
secure the bracket. Replace the Rio bracket if removed.

Note: Make sure there is enough clearance to ensure the cables are not damaged.

17. Rack the dispenser back into the ATM.

18. Switch on the power at the AC outlet and then at the ATM.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
14
REMOVING THE INTERNAL PACKAGING

REMOVING THE INTERNAL PACKAGING

This section describes how to remove the internal packaging from all modules. Ignore
those steps which apply to modules not configured in the ATM.

Note: The amounts and types of packing may be subject to change without notice.

Module Location
The following illustration shows the locations of the modules which the ATM can contain.

Dip card reader

Contactless card
Journal printer reader ‘landing zone’

Barcode reader
(under shelf)

Motorised card
reader

S1 or S2 Dispenser
Receipt printer
or
Value added media printer

Top-Box
Open the ATM top-box and remove the piece of foam from the inside of the door.

PC Module and Power supply Area

Remove the following:
 All pieces of filament tape
 Remove and retain the power cable and small plastic bag taped to the module
 Foam blocks at the rear of the PC module.

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
15
REMOVING THE INTERNAL PACKAGING

Module Tray
Remove the tape, foam and packaging from the following modules and areas on the
module tray:
 Receipt printer - tape from the print head and paper roll(s)
 Journal printer - tape from the paper roll
 Magnetic card reader/writer - tape from the card capture bin.

Remove the tape and thumbscrew:

 Receipt/Stamp Printer
 tape from front spindle and stamp hopper
 remove thumbscrew and replace with M3 pan head screw making sure they are
fully tightened.

SPS Control Box

Remove tape from SPS control box, PC core, and left and right fascia support brackets.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
16
REMOVING THE INTERNAL PACKAGING

Security Enclosure
Remove tape from the security lock, door handle, and dials.

S1 Media Dispenser
S1 dispenser cassettes are grey.
1. Remove the foam piece and tape from the front of the module.
2. Remove the foam block from each side of the dispenser.

3. Remove the tape from the cassette latches and across the cassette and purge bin
handles.

4. Remove the configuration kit from inside each cassette if supplied.

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
17
REMOVING THE INTERNAL PACKAGING

5. Check and remove the power cord if placed from either inside the top cassette or
from the back of the pick module.

S2 Media Dispenser
S2 dispenser cassettes are black.
1. Remove the tape from the dispenser latch and the foam block from between the
dispenser and the dispenser latch.
2. Remove the foam block and tape from the front of the module and from each side of
the dispenser.
3. Remove the wooden and foam blocks from beneath the module.

wooden block

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
18
REMOVING THE INTERNAL PACKAGING

4. Remove the tape from the cassette latches and across the cassette and purge bin
handles.

5. Cut the cable tie from the presenter side frame holes and under tie bar.

6. Remove the tape and foam block from the Bill Alignment Module (BAM).

All Other Modules and Areas

Remove the tape from the connectors on the mains filter and isolating transformer,
where applicable.

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
 NCR SelfServ™ 23 ATM Installation Guide
19
CLEANING

CLEANING

Cleaning Materials
Cleaning materials are available from NCR. Refer to the publication Consumable Items for
Self Service, B006-4992 for contact and ordering details. You will need the following
items:
 General surface cleaner
 Lint free cloth.

Facia and Exterior Panels

Clean the surfaces of the facia and exterior panels, using a lint-free cloth, dampened with
either a general surface cleaner or a dilute detergent solution (washing up liquid and
warm water). Then wipe the surfaces over again with a dry, lint-free cloth. The covers of
the camera and barcode reader can be cleaned in the same way.
Paint, grease or dirt can be removed from all surfaces except the keyboard by a light
application of cotton wadding dampened with either isopropyl alcohol or ethyl alcohol.
The surfaces should then be cleaned as normal. Do not clean keyboards vandalized by
paint: keyboards should be replaced.

CAUTION
Do not scrape ATM surfaces with scouring pads, razor blades or
similar implements.

Do not clean the ATM with a water hose, powered or otherwise.

Do not use an abrasive, acid, alkaline or chlorinated cleaner, nor any

of the following cleaning agents: benzene, petrol, acetone, carbon
tetrachloride, paint stripper of any kind.

NCR Confidential - use and disclose solely pursuant to company instructions B006-7199-F000
 NCR SelfServ™ 23 ATM Installation Guide
20
CLEANING

B006-7199-F000 NCR Confidential - use and disclose solely pursuant to company instructions
REVISION RECORD
Date Revision Page Description of Change

February 2014 A All Initial release.

January 2015 B Various Update for S2 dispenser.
May 2015 C 6 Update to damage inspection information.
November 2016 D Title Updated EMC compliance.
June 2017 E 11 Update with Rio bracket removal to access cable entry
bracket.
May 2019 F 1&2 Added interior safety notification

B006-7199-F000
NCR Confidential - use and disclose solely pursuant to company instructions.