0% found this document useful (0 votes)
5 views61 pages

Controlling

The document provides a comprehensive overview of budgetary control, its definitions, characteristics, advantages, and the Balanced Scorecard (BSC) as a strategic performance measurement system. Budgetary control helps organizations align actual performance with planned objectives, while the BSC evaluates performance from financial, customer, internal processes, and learning perspectives. Both tools are essential for effective management, ensuring resource optimization and strategic alignment.

Uploaded by

rudrakashhh27
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
5 views61 pages

Controlling

The document provides a comprehensive overview of budgetary control, its definitions, characteristics, advantages, and the Balanced Scorecard (BSC) as a strategic performance measurement system. Budgetary control helps organizations align actual performance with planned objectives, while the BSC evaluates performance from financial, customer, internal processes, and learning perspectives. Both tools are essential for effective management, ensuring resource optimization and strategic alignment.

Uploaded by

rudrakashhh27
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Here you go rudu — a

clean, exam-ready 12-


marker built from the
content you pasted,
tightened up and
structured so it actually
reads like a proper
answer instead of
textbook rubble. Fits
CBSE/college style,
straight to the point but
still detailed enough to
score full.
Budgetary Control –
12 Marks Answer
Budgetary control is
one of the most widely
used traditional control
techniques in
management. The basic
idea of the control
function is to check
whether actual
performance aligns with
planned performance. If
deviations occur,
management must take
corrective action. To
make this possible,
standards must be set in
advance so performance
can be compared with
them. This is where
budgeting and
budgetary control
become essential.

Meaning and Concept


A budget is a plan
expressed in financial or
quantitative terms for a
specified future period.
It shows how resources
will be acquired and
used to achieve
organisational
objectives. The process
of preparing budgets is
known as budgeting,
and using those budgets
to monitor and control
activities is known as
budgetary control.
Budgetary control is a
system of planning and
controlling business
operations through
budgets. It compares
actual performance
with budgeted
targets, identifies
variances, and ensures
that the organisation’s
objectives are achieved
efficiently. In short, it
keeps the business on
track financially and
operationally
According to J.L. Brown
and L.R. Howard, a
budget is a “pre-
determined statement
of management policy
during a given period
providing a standard for
comparison.”
According to I.C.W.A.
England, a budget is a
“financial or
quantitative statement
prepared prior to a
defined period of time,
of the policy to be
pursued during that
period for attaining a
given objective.”

Characteristics of a
Budget
From the various
definitions, the key
features of a budget are:
1. Future-Oriented
A budget is always
prepared for a future
time period.
2. Flexibility
It should allow
adjustments when
conditions change.
3. Numerical Basis
Unlike broad
objectives or policies,
budgets are presented
in specific financial or
quantitative terms.
4. Support of Top
Management
Since budgets are
fundamental to
organisational
functioning, they
require commitment
and approval from top-
level managers.

Advantages of
Budgetary Control
1. Effective Planning
and Direction
Budgets arise from the
planning function.
They guide
organisational
activities toward
predetermined goals
and ensure that all
departments work
with a clear sense of
direction.
2. Coordination
Across Departments
Budgeting integrates
activities such as
production, sales,
finance, and
purchasing. Each
department prepares
its own budget,
ensuring harmony and
teamwork.
3. Performance
Measurement and
Control
Budgetary control
involves comparing
actual performance
with budgeted figures.
Variances are
identified,
responsibilities are
fixed, and reports are
prepared so corrective
actions can be taken
promptly. This makes
it a powerful control
tool.
4. Optimum
Utilisation of
Resources
By setting limits and
expectations,
budgetary control
prevents waste,
ensures economical
use of resources, and
aims at maximising
returns.
5. Decentralisation
and Participation
Preparing
departmental budgets
typically involves
delegation of authority
to subordinates. This
increases
participation, reduces
over-centralisation,
and creates a more
democratic work
environment.

Conclusion
Budgetary control
remains one of the most
important traditional
control techniques used
even today. It helps
managers plan,
coordinate, control, and
evaluate organisational
activities. Despite the
emergence of modern
control techniques,
budgetary control
continues to be widely
used because it ensures
discipline, resource
optimisation, and
alignment with
organisational goals.

Critical Path Method


(CPM) – Table Format
Heading Content
Meaning CPM is a
project
management
technique
applied when
activity
timings are
clearly
known. It is
used for
planning and
controlling
the logical
Heading Content
sequence of
activities
required to
complete a
project.
How It The project is
Works broken into
activities,
their
relationships
are identified,
and a
network
Heading Content
diagram is
drawn. The
diagram is
used to
optimise both
time and
resources.
Focus of It highlights
CPM critical
activities
(those that
cannot be
delayed), and
Heading Content
concentrates
management
attention on
them for
timely project
completion.
Key The expected
Assumpti time is
on assumed to
be the actual
time needed.
Activity
duration
Heading Content
changes in
proportion to
resources
allocated.
Developed by
Walker of
Origin DuPont
Company in
the 1950s.
Objective • Identify the
s route that
maximizes
performance
Heading Content
(critical path).
• Locate
hurdles and
difficulties in
project
implementati
on. •
Determine
the starting
and ending
time for each
activity. •
Calculate
Heading Content
slack/float for
non-critical
activities.
Advantag • Identifies
es most critical
elements and
gives them
priority. •
Ensures
maximum
utilisation of
resources and
facilities. •
Heading Content
Provides a
standard
method for
communicati
ng project
plans,
schedules,
and costs. •
Ensures
timely
completion of
the overall
project. •
Heading Content
Improves
planning and
controlling
quality. •
Avoids waste
of time,
money and
energy on
unimportant
activities.
Limitatio • Not very
ns useful for
routine,
Heading Content
repetitive
projects. •
Time
estimates
may turn out
to be
unrealistic.

If you want the PERT


table in the same style,
I can make that too.
Say less, rudu — here’s
the PERT table in the
exact same clean format
as the CPM one.

Programme
Evaluation and
Review Technique
(PERT) – Table Format
Heading Content
Meaning PERT is a
project
management
technique
used for
planning,
Heading Content
analysing,
scheduling
and
controlling
activities in
projects
where
activity times
are
uncertain. It
helps
complete
projects
Heading Content
within
planned time
and cost
using
network
analysis.
Core IdeaThe project is
divided into
activities,
their inter-
relationships
are identified,
and a
Heading Content
network
diagram is
prepared.
PERT uses
probability to
estimate time
and linear
programming
to optimise
resources.
Purpose To monitor
and control
project
Heading Content
schedules,
minimise
project
duration,
reduce cost,
and
coordinate all
activities
involved in
complex,
one-time
projects.
Uses of • Planning
Heading Content
PERT schedules
and costs. •
Determining
time and cost
status. •
Forecasting
manpower
and skill
requirements.
• Predicting
schedule
slippages and
cost
Heading Content
overruns. •
Developing
alternative
time-cost
plans. •
Allocating
resources
among
project tasks.
Function Planning:
s Listing all
activities and
estimating
Heading Content
men,
materials,
equipment,
cost, and
duration.
Scheduling:
Arranging
activities in
sequence and
estimating
time and
resources for
each.
Heading Content
Control:
Comparing
actual
performance
with
schedules,
analysing
deviations,
and taking
corrective
action.
Steps in • Break
Applying project into
Heading Content
PERT activities. •
Determine
order of
activities
(predecessor–
successor). •
Draw network
diagram. •
Estimate
activity times
using
probability. •
Identify the
Heading Content
critical path.
• Monitor
progress and
revise when
required.
Advantag • Forces
es managers to
plan and
integrate all
activities. •
Highlights
critical
elements
Heading Content
needing
attention. •
Useful for
one-time,
non-routine
projects. •
Helps
complete the
project on
schedule.
Limitatio • Activity
ns time
estimates are
Heading Content
uncertain. •
Suitable
mainly when
time is the
key
consideratio
n.

If you want, I can also


make a short
combined table for
quick revision, or prep
exam-style 6 markers
on PERT + CPM.
Got you rudu — here’s a
fully elaborated,
deeper 12–15 marker
answer on the
Balanced Scorecard,
with richer explanations
and more exam-friendly
depth. This is the
version that makes the
evaluator nod like, “Yep,
this kid knows their
stuff.”
BALANCED
SCORECARD
(Elaborated Answer)
The Balanced
Scorecard (BSC) is a
strategic performance
measurement and
management system
developed by Robert
Kaplan and David
Norton in the early
1990s. It emerged
because traditional
performance evaluation
focused mainly on
financial indicators,
which show only past
performance and fail to
capture the drivers of
future growth.
The Balanced Scorecard
solves this problem by
evaluating an
organization from four
interconnected
perspectives:
Financial, Customer,
Internal Business
Processes, and Learning
& Growth. It ensures
that strategy is
translated into concrete
objectives, actions and
measurable results.
Instead of looking at
performance through a
single financial lens, the
BSC provides a
comprehensive,
balanced, and forward-
looking approach.
1. Financial
Perspective
This perspective
measures how well the
organization is
performing financially.
Since shareholders
expect profitability and
growth, financial
indicators remain
essential.
Key Points:
 Evaluates outcomes of
past decisions.
 Focuses on
profitability,
productivity and
financial stability.
 Ensures that long-term
strategy converts into
improved financial
performance.
Typical Measures:
 Revenue growth
 Operating income
 Cost efficiency
 ROI/ROCE
 Economic Value Added
(EVA)
 Cash flow
This perspective
answers: “How do we
appear to our
shareholders?”

2. Customer
Perspective
Customers are central to
any business. If
customers are not
satisfied, the firm
cannot achieve long-
term financial success.
Key Points:
 Measures how well the
company performs in
the eyes of its
customers.
 Helps evaluate brand
strength, service
quality, and customer
loyalty.
 Directly influences
financial results and
competitiveness.
Typical Measures:
 Customer satisfaction
ratings
 Market share
 Customer acquisition
and retention
 Complaint resolution
time
 Service quality index
This perspective
answers: “How do
customers view us?”

3. Internal Business
Process Perspective
This perspective
examines the internal
processes that create
value for customers and
shareholders. Efficient
internal processes lead
to better products,
faster service and higher
quality.
Key Points:
 Identifies the
processes that must
be improved to
achieve strategic
goals.
 Focuses on innovation,
operations and after-
sales services.
 Ensures that internal
systems support
customer expectations
and financial goals.
Typical Measures:
 Production cycle time
 Defect rates
 Cost per process
 Innovation rate (new
products developed)
 Supply chain
efficiency
 On-time delivery
This perspective
answers: “What
internal processes
must we excel at?”

4. Learning and
Growth Perspective
This is the foundation of
the Balanced Scorecard.
It focuses on the
organization’s ability to
learn, innovate and
improve continuously.
Key Points:
 Recognizes that
motivated, well-
trained employees
drive long-term
success.
 Evaluates capabilities,
culture and
technology needed for
future growth.
 Ensures the
organization adapts to
change and remains
competitive.
Typical Measures:
 Employee training
hours
 Skill development
 Employee satisfaction
and engagement
 Knowledge-sharing
systems
 Technology adoption
This perspective
answers: “How can we
continue to improve
and innovate?”
How the Balanced
Scorecard Works
The BSC does more than
measure performance. It
becomes a strategic
management system
by:
1. Translating vision
into measurable
objectives.
2. Aligning
departments and
employees with
organizational
strategy.
3. Integrating financial
and non-financial
performance
indicators.
4. Providing continuous
feedback on progress.
5. Ensuring long-term
value creation rather
than short-term profit
chasing.
It connects the four
perspectives through
cause–effect
relationships.
For example:
Improved training
(Learning & Growth) →
Better internal
processes → Higher
customer satisfaction →
Better financial results.

Advantages
 Provides a holistic
evaluation of
performance.
 Aligns strategy with
daily operations.
 Encourages long-term
thinking.
 Improves
communication and
clarity across
departments.
 Balances financial and
non-financial
measures.

Limitations
 Implementation is
time-consuming and
costly.
 Requires accurate
data collection.
 If wrong metrics are
selected, results
become misleading.
 Employees may resist
change or find metrics
overwhelming.

Conclusion
The Balanced Scorecard
is not just a
measurement tool; it is
a strategic
management
framework that helps
organizations focus on
what truly drives
performance. By
integrating financial
outcomes with customer
satisfaction, internal
process improvements
and employee
development, it ensures
a balanced approach to
present success and
future growth. Today,
the BSC is widely used
because it helps
organizations track
progress, strengthen
alignment and achieve
competitive advantage.

If you want, I can also


make this into:
• a diagram,
• a 6-marker short
note,
• a table format, or
• case-study example.

You might also like