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SLA Notes

Amazon EC2 offers a Service Level Agreement (SLA) guaranteeing 99.99% uptime, with downtime not exceeding 52 minutes per year, and service credits provided for any excess downtime. SLAs are essential for building trust, ensuring business continuity, and providing financial protection, while also defining service expectations and maintaining reputation. Important terms include multi-tenant environments and transparency in service performance.

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5 views1 page

SLA Notes

Amazon EC2 offers a Service Level Agreement (SLA) guaranteeing 99.99% uptime, with downtime not exceeding 52 minutes per year, and service credits provided for any excess downtime. SLAs are essential for building trust, ensuring business continuity, and providing financial protection, while also defining service expectations and maintaining reputation. Important terms include multi-tenant environments and transparency in service performance.

Uploaded by

Kritika Sharma
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Service Level Agreement (SLA) Notes

Amazon EC2 (Elastic Compute Cloud)


Amazon claims its cloud services will be available for 99.99% uptime.

Downtime should not exceed 52 minutes per year.

If downtime exceeds this limit, service credits are issued to customers.

Why SLA is Required?


 Builds trust between provider and customer
 Ensures business continuity
 Provides financial protection
 Defines service level expectations
 Maintains reputation
 Provides legal clarity

Example
A bank application hosted on Microsoft Azure may face losses during downtime.

SLA ensures compensation, reduced legal risks, and protects reputation.

Important Terms in SLA


 Multi-tenant environment: Shared resources among users
 Shared resources: Infrastructure used by multiple clients
 Internet-facing services: Accessible via internet
 Direct user interaction: End users interact directly
 Transparency: Clear service performance visibility

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