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The Customer Service Manager at BrightStar Electronics, Hoai Thu, has responded to Mr. David Collins regarding the late delivery of Order No. 4587, which was due to unexpected production and transportation issues. The email includes an apology, an assurance of express shipping for the order, and a discount as compensation. Hoai Thu emphasizes the importance of their business relationship and commits to preventing future issues.

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6 views2 pages

Write Email

The Customer Service Manager at BrightStar Electronics, Hoai Thu, has responded to Mr. David Collins regarding the late delivery of Order No. 4587, which was due to unexpected production and transportation issues. The email includes an apology, an assurance of express shipping for the order, and a discount as compensation. Hoai Thu emphasizes the importance of their business relationship and commits to preventing future issues.

Uploaded by

duongca2812
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Situation: You are the Customer Service Manager at BrightStar Electronics.

Mr David Collins,
the Purchasing Manager of TechSolutions Ltd., has contacted your company to complain that
their recent order (Order No. 4587) has not been delivered on time. The delivery was scheduled
for 15 March, but it has still not arrived. The delay was caused by unexpected production
problems and transportation issues. The customer is concerned because the delay is affecting
their own business [Link] Managing Director has asked you to respond to Mr Collins
and handle the situation professionally.
Task: Write an email to Mr Collins to apologize for the late [Link] your email, you should:
 Explain briefly the reason for the delay without making excuses.
 Offer a suitable solution or compensation (e.g. express shipping, discount, future
cooperation benefits).
among others. Make up any necessary details.

To: David Collins (davidcollins@[Link])


From: Hoai Thu (hoaithu0528@[Link])
Subject: Late Delivery – Order No. 4587

Dear Mr Collins,

Thank you for your message regarding Order No. 4587.

I sincerely apologize that your order, scheduled for delivery on 15 March, has not
arrived on time. The delay was caused by unexpected production and transportation
issues. I understand the inconvenience this may have caused to your business
operations.

We have now arranged express shipping and your order will be delivered as soon as
possible. As compensation, we would like to offer a discount on this order.

Please be assured that we are taking steps to prevent similar problems in the future. We
highly value our cooperation with TechSolutions Ltd.

I look forward to continuing our business relationship with you.

Yours sincerely,
Hoai Thu
Customer Service Manager
BrightStar Electronics

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