Chapter 5: The Informational Interview
Q1) Men answer questions with declarations.
See Q1 Verified Answer
Q2) The informational interview is the most common type of interview.
See Q2 Verified Answer
Q3) Experts agree on the use of recorders during the interview process.
See Q3 Verified Answer
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Chapter 7: The Recruiting Interview
Q1) Professionally conducted interviews also present good impressions of organizations.
See Q1 Verified Answer
Q2) Interviewers only violate EEO laws unknowingly.
See Q2 Verified Answer
Q3) The interview evaluation standardized section should contain biographical
information.
See Q3 Verified Answer
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Chapter 9: The Performance Interview
Q1) How can interviewers keep themselves under control during disciplinary interviews?
See Q1 Verified Answer
Q2) If as an interviewee you are confronted with a serious problem during a
performance interview, what would you do?
See Q2 Verified Answer
Q3) How should interviewers open performance interviews?
See Q3 Verified Answer
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Chapter 6: The Survey Interview
Q1) Often no group is identified as to the sponsorship of the survey.
See Q1 Verified Answer
Q2) One study revealed that the most important elements in shaping interviewee
attitudes toward surveys are
A)personality and attitude of the interviewer.
B)age and similarity of interviewer and interviewee.
C)the opening and first question.
D)gender and ethnic group of interviewees.
See Q2 Verified Answer
Q3) It is appropriate to maintain a pleasant "poker face" when administering a survey.
See Q3 Verified Answer
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Chapter 11: The Counseling Interview
Q1) Which of the following does NOT describe women in counseling interviews?
A)restrict emotional reactions
B)disclose significantly
C)disclose intimate topics
D)none of the above
See Q1 Verified Answer
Q2) If you are not a professional therapist and are helping someone you may be called a
lay counselor.
See Q2 Verified Answer
Q3) Which of the following is a recommendation regarding initial comments during the
opening of a counseling interview?
A)avoid leading reactions
B)don't second guess the interviewees reason for making an appointment
C)both a and b
D)none of the above
See Q3 Verified Answer
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Chapter 12: The Health Care Intervie
Q1) Breaches of confidentiality may lead to which of the following?
A)discrimination
B)economic devastation
C)social stigma
D)all of the above
See Q1 Verified Answer
Q2) Compliance is particularly low when instructions to patients are preventative in
nature.
See Q2 Verified Answer
Q3) Patients seen as lower class tend to get more optimistic diagnoses and prognoses
than do those of the upper class.
See Q3 Verified Answer
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Page 6
Chapter 4: Structuring the Interview
Q1) The tunnel sequence is also known as the string of beads.
See Q1 Verified Answer
Q2) A failed departure takes place when
A)a "slip of the lip" negatively affects what has taken place.
B)an interview begins again when verbal and nonverbal signals indicate that the closing
was commencing.
C)you run into a party some time after you have said your goodbyes.
D)you introduce a new topic during the closing.
See Q2 Verified Answer
Q3) Write an appropriate opening (closing) for the following situation: You are
interviewing an author of a best selling book on terrorism.
See Q3 Verified Answer
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Chapter 2: An Interpersonal Communication Process
Q1) Verbal interactions can be influenced by
A)multiple meanings, jargon, and euphemisms.
B)appearance, voice, and hairdo.
C)color of eyes, hobbies, and recent movies.
D)clarity of expression and universals.
See Q1 Verified Answer
Q2) Noise can be caused by coming to an interview overwhelmed with a personal
problem.
See Q2 Verified Answer
Q3) The circular table with chairs around it has become popular in which type of
interviews?
A)counseling
B)interview with more than two people
C)both a and b
D)none of the above
See Q3 Verified Answer
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Chapter 8: The Employment Interview
Q1) What are five questions you should ask yourself during your post-interview
evaluation?
See Q1 Verified Answer
Q2) Most universities have a free placement agency.
See Q2 Verified Answer
Q3) Which of the following is NOT a common mistake made by women related to dress
and appearance?
A)too much jewelry
B)clothing inappropriate
C)scuffed shoes
D)dirty nails
See Q3 Verified Answer
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Chapter 10: The Persuasive Interview
Q1) You should put your strongest point first or last and weaker points in the middle.
See Q1 Verified Answer
Q2) If you have no access to information about an individual prior to your first contact
with the interviewee, which of the following is a recommendation for your first few
minutes of the interview?
A)observe the interviewees dress
B)ask questions about their interests
C)listen to what the person does not say
D)all of the above
See Q2 Verified Answer
Q3) State the "golden rule" and discuss how it applies to ethical persuasion.
See Q3 Verified Answer
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Chapter 3: Questions and Their Uses
Q1) "Tell me about your internships," is an example of what type of question?
A)closed
B)open
C)neutral
D)leading
See Q1 Verified Answer
Q2) Which of the following is NOT an advantage of closed questions?
A)require little effort from either party
B)take more time
C)easy to replicate
D)easy to analyze
See Q2 Verified Answer
Q3) A question is any statement or nonverbal act that invites an answer.
See Q3 Verified Answer
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Page 11