Lesson Title: At the Hotel - Checking In and Exploring Hotel Amenities
• Duration: 60 minutes
• Class Level: Intermediate (CEFR B1)
• Lesson Objectives:Practise checking into a hotelAsk about amenitiesUnderstand common questions or
instructions from hotel staff
Stage Time Objective Activity Interaction Type
Warm-Up 5 mins Activate prior Brainstorm hotel- Whole Class
knowledge and related vocabulary
introduce topic as a class. Teacher
writes key words on
the board (e.g.,
reception, key card,
amenities).
Listening Practice 10 mins Improve listening Play an audio Teacher to Students
comprehension dialogue of a hotel
check-in scenario.
Students listen and
answer
comprehension
questions.
Vocabulary Focus 10 mins Introduce relevant Teach phrases (e.g., Teacher to Students
vocabulary and "Can I have a wake-
phrases up call?", "Is
breakfast included?",
"Where's the lift?").
Practice
pronunciation.
Role-Play 5 mins Prepare for role- Assign roles (guests Pairs Work
Preparation playing activity and receptionists)
and provide role
cards with prompts
(e.g., key phrases,
room issues).
Role-Play 15 mins Practise real-world Students act out Pairs Work
communication hotel check-in
scenarios in pairs.
Switch roles halfway
through.
Listening Gap-Fill 10 mins Practise listening Play another hotel- Individual Work
and reinforce related dialogue with
vocabulary a transcript
containing blanks.
Students fill in the
blanks.
Reflective Wrap-Up 5 mins Review and Discuss what Whole Class
consolidate learning students found easy
or challenging.
Share one new
phrase or skill
learned during the
lesson.
Lesson Resources
• Audio Dialogue for Listening Practice: Receptionist: Welcome to the City View Hotel. How can I help you?
Guest: Hi, I have a reservation under the name of Smith. Receptionist: Let me check. Ah yes, a double room
for two nights. May I see your passport and credit card? Guest: Sure, here you go. Receptionist: Thank you.
Breakfast is served from 7 a.m. to 10 a.m. and the lift is just over there. Enjoy your stay.
• Vocabulary Examples for Focus Stage:"Is Wi-Fi included?""What time is check-out?""Where can I find the
swimming pool?""Can I have extra towels, please?"
• Role-Play Prompts for Receptionists:Greet the guest and ask for their [Link] for ID and payment
[Link] the guest about available amenities (e.g., breakfast hours, gym location).
• Role-Play Prompts for Guests:Check in and confirm reservation [Link] about amenities such as the pool,
Wi-Fi, or room [Link] special services (e.g., wake-up call or early check-out).
• Gap-Fill Transcript: Receptionist: Good evening! Welcome to the Grand Hotel. How can I help you? Guest: I
have a _______ (reservation) under the name of Brown. Receptionist: Let me check. Ah yes, a _______
(single) room for three nights. May I see your _______ (passport)? Guest: Sure. What time is _______
(breakfast)? Receptionist: From 6:30 a.m. to 9:30 a.m. Enjoy your stay!
Homework
Write a dialogue between a guest and a receptionist. Include questions about checking in, amenities, and any
problems the guest might encounter (e.g., key card not working, need for extra pillows). Use at least 10 phrases
from the lesson.