MODULE 1: THE INTEGRATED ROLE OF MANAGEMENT – SUMMARY
1. Functions of an Organisation (8)
• Leadership – planning, organising, leading, controlling
• Purchasing – procures materials and equipment
• Production – creates goods and services
• Administration – records, files and stores information
• Marketing – research + income generation
• Financial – budgeting, capital management, profitability
• Public Relations – communication with stakeholders
• Human Resources – staffing, development, performance
2. Levels of Management
• Top Management – strategic planning + mission decisions
• Middle Management – implements top decisions, manages departments
• First■line Management – supervises daily tasks, operational duties
3. Basic Management Tasks
• Planning – deciding what/when/where/how/who
• Organising – allocating resources (6Ms)
• Leading – motivating and guiding employees
• Controlling – evaluating progress + correcting deviations
4. Advantages of Planning
• Considers external changes
• Creates logical direction + teamwork
• Saves time and money
• Improves supervision and control
5. Requirements for Successful Planning (10)
• Clear goals • Simple & logical plans • Flexible • Written • Accepted
• Specific & achievable • Followed by all • Procedures indicated
• Best option chosen after comparing alternatives
6. Organising Process Steps
• List tasks → divide into activities → group tasks → define job relationships
7. Additional Management Tasks
• Decision■making – selecting best action under uncertainty
• Communication – two■way message exchange
• Motivation – inspiring performance through rewards
• Coordination – departments work toward shared goals
• Delegation – assign authority to reduce workload
• Discipline – formal/informal methods to correct behaviour