Implementation Guide | PUBLIC

Document Version: 2023.3 – 2025-02-26

Getting Started Guide

© 2026 SAP SE or an SAP affiliate company. All rights reserved.
Content

1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 SAP Convergent Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.1 Flexible and Rapid Business Model Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2 Monetization of All Services and Revenue Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.3 Individual or Pooled Allowance Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.4 IoT Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.5 Prepaid, Postpaid, and Hybrid Payment Model Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.6 Spending Controls and Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.7 Batch and Real-Time Rating and Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2.8 Scalability and High Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.9 Open APIs and Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3 SAP BRIM Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

3.1 Integration with SAP S/4HANA Cloud Public Edition (Deprecated Integration). . . . . . . . . . . . . . . . . .11
3.2 Integration with SAP S/4HANA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
3.3 Integration with SAP Business Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.4 Integration with SAP ERP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.5 Integration with SAP CRM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.6 Integration Guides for SAP BRIM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.7 Integration with SAP Convergent Invoicing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.8 Integration with Subscription Order Management (SOM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.9 Integration with Sales and Order Management (SOM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 Deployment Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.1 On-Premise Full BRIM End-to-End Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.2 Hybrid Full BRIM End-to-End Deployment with SAP S/4HANA Cloud Public Edition (Deprecated
Scenario). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

5 Getting Started Guide for Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5.1 Decision Makers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
5.2 Implementers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
5.3 SAP CC Pricing Specialists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
5.4 Pricing Specialists for Price Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.5 Billing Specialists for Rating (Customer Sales Representatives). . . . . . . . . . . . . . . . . . . . . . . . . . . .25
5.6 Operation Team Members. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5.7 SAP CC System Administrators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5.8 User Administrators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Getting Started Guide

2 PUBLIC Content
5.9 Developers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
5.10 Support Specialists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
5.11 Service Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

6 Product Availability Matrix (PAM) for SAP CC 2023. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6.1 Hyperscaler Infrastructures for SAP CC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
6.2 SAP HANA Enterprise Cloud for SAP CC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

7 Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

8 Getting Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Getting Started Guide

Content PUBLIC 3
1 Welcome

Giving you the best user experience is our priority. Therefore, we do our best to provide you with the clearest
and the most complete documentation possible.

For this purpose, feel free to leave additional feedback by using the dedicated feature on the Help Portal. Please
write some details about your suggestion. Based on SAP user feedbacks, we improve your documentation
and deliver Frequently Asked Questions (FAQs) about all aspects of working with SAP Convergent Charging
efficiently. We complete these solutions with our best time-saving and task-completion tips and tricks.

You can also visit our page Community Questions and Answers for SAP Convergent Charging .

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4 PUBLIC Welcome
2 SAP Convergent Charging

With SAP Convergent Charging, you bring competitive subscription and metered services to market with
flexible pricing management.

To stay competitive, you need to properly define and apply the right prices to products and services, and
be able to adapt quickly should market conditions change. Nowadays end customers want to subscribe to
the perfect offer and manage their expenses in real time. Furthermore, partners in your ecosystem need
comprehensive revenue-sharing systems. Transparency, agility, and flexibility are key.

SAP Convergent Charging helps you quickly define and change subscription services and related partner
revenue sharing models. It supports millions of subscribers and is able to meter, rate, and charge each
customer event in real time. By allowing non-IT personnel to quickly make pricing changes, service providers
can create competitive pricing offers to seize market opportunities. And that translates into increased
profitability, end-customer loyalty, and a strong competitive edge in a highly demanding marketplace.

SAP Convergent Charging helps you to:

• Design and change end-customer pricing and partner revenue-sharing models quickly.
• Give subscribers control over their spending.
• Calculate recurring- and usage-based fees and subscription charges in real time or batch.
• Operate with low latency, very high volume, and high availability.

Features

SAP Convergent Charging (SAP CC) includes the following main capabilities:

• Service/product pricing and modeling

• Online and offline rating
• Partner revenue share calculation
• Online account balance management
• Allowance management for services or products

 Remember

You bring competitive subscription and metered services to market with flexible pricing management.

Business Benefits

• Lower TCO with pricing consolidation and calculation of partner-revenue share, along with customer
pricing
• Increase business agility by consolidating multiple services and lines of business onto a single, high-volume
platform

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• Quicken time-to-market by designing pricing and offers without needing to code
• Drive market share growth by empowering pricing managers to bring innovative pricing offers to market
faster than the competition
• Improve the customer experience through real-time monitoring and account management
• Improve customer retention with tailored pricing models that reward loyalty
• Reduce number of applications by bringing service pricing and charging functions onto a single platform

2.1 Flexible and Rapid Business Model Design

SAP Convergent Charging helps you ensure a fast time to market for your new chargeable services or products.

With SAP Convergent Charging you:

• Rapidly design subscription-, recurring-, and usage-based pricing for your chargeable services or products
• Quickly launch new commercial offers with the necessary pricing configuration in SAP Convergent
Charging.
• Implement and run pricing configuration and logic based on reusable settings.
• Easily maintain the pricing configuration.

 Remember

It brings immense business agility to deliver value to your end customers.

2.2 Monetization of All Services and Revenue Models

SAP Convergent Charging is designed to allow the monetization of any type of service from Data SMS, and
Voice to Wifi, Cloud, Saas, M2M, IoT, and OTT partnerships.

You implement and run revenue sharing models with the same ease as revenue generation models.

You manage your channel and partner types with a simple pricing configuration.

 Tip

Getting prices right is crucial for the success of your business.

2.3 Individual or Pooled Allowance Management

With SAP Convergent Charging, you:

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• Manage service quotas and add-ons with greater flexibility than ever before.
• Gain ability to launch new personalized, customized add-ons and promotions in record time.
• Give your end-customers the ability to buy, stack, and share any type of service quotas across all their
devices, family members, and business units, and to make changes to those allocations in real time.
• Improve end-customer experience by integrating allowance capabilities into customer self-service portals.

Related Information

Features, Capabilities, and Concepts

Allowance Management
For more information and user assistance, consult the Application Help for SAP Convergent Charging.

2.4 IoT Ready

SAP Convergent Charging can easily support IoT (Internet of Things) and other connected devices with
high-volume, automated, and transparent processing across usage-event and financial postings.

 Remember

Adopt and monetize the IoT technology that is creating business opportunities in a wide range of
industries.

2.5 Prepaid, Postpaid, and Hybrid Payment Model Support

SAP Convergent Charging supports various payment models:

• Prepaid
• Postpaid
• Hybrid

You manage all subscriber types and segments with ease.

2.6 Spending Controls and Alerts

You manage real-time customer engagement for your end customers.

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Related Information

Features, Capabilities, and Concepts

Spending Status Monitoring
For more information and user assistance, consult the Application Help for SAP Convergent Charging.

2.7 Batch and Real-Time Rating and Charging

Related Information

Features, Capabilities, and Concepts

Real-Time Credit Control
For more information and user assistance, consult the Application Help for SAP Convergent Charging.

2.8 Scalability and High Availability

SAP Convergent Charging provides comprehensive fault and disaster recovery support, as well as high
availability for business continuity (rating and charging operations in real time).

SAP Convergent Charging is scalable by adding or removing instances to/from the SAP Convergent Charging
system. As soon as you get at least 2 instances of same type, then you can reach high availability (HA) if the
distribution of those instances are spread on different physical hosts.

SAP Convergent Charging provides different high-availability architectures and setups that you implement in
your SAP system landscape to achieve high availability depending on your SLO (service level objectives) and
high availability strategy.

Related Information

Features, Capabilities, and Concepts

High Availability
High Volume Management
For more information and user assistance, consult the Application Help for SAP Convergent Charging.

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2.9 Open APIs and Interfaces

SAP Convergent Charging has open APIs and interfaces (refer to the Java/XML API Reference (Core Library)
documentation) that allow seamless integrations. It connects to any customer management or provisioning
systems (CRM, self-care), metered data systems (mediation, SCP, soft switches), financial systems (legacy
billing, invoicing, revenue recognition, ERPs, General Ledgers), data warehouse systems.

 Remember

You plug SAP Convergent Charging into upstream and downstream systems using standard interfaces.

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3 SAP BRIM Solutions

Innovate with agility and increase transparency across the entire revenue management process from customer
engagement to revenue recognition with agile, scalable and highly-automated billing, invoicing and revenue
management solutions.

Our on-premise, SAP BRIM solution gives you the power to work more profitably in a complex partner
ecosystem, reselling their products and services and sharing revenue accordingly. You’ll also be able to
accurately anticipate the effect of new pricing models and create targeted offers that combine both products
and services.

Billing and Revenue Innovation Management enables you to create profitable digital services with flexible
pricing and watertight revenue management. The SAP BRIM software is based on the following integrated SAP
components and products:

• SAP ERP (in SAP Business Suite 7i2016) or SAP S/4HANA On-Premise Editions (1511, 1610, 1709, 1809,
1909, 2020, 2021, or more recent)
• SAP Convergent Charging (SAP CC)
• SAP Convergent Mediation by DigitalRoute

The SAP BRIM solution helps you:

• Innovate your business models so that you can deliver a better end-customer experience.
• Monetize subscription- and usage-based services in real time.
• Share revenues with partners of your business network.
• Streamline your high-volume revenue management processes.

Key Benefits

Move from selling products to selling

services and physical goods bundled Operationalize your business model Scale business models supporting
with services with ease high-volume processing

Offer your end-customers outcomes Enable any variant or combination of Support the Internet of Things (IoT)
based on subscriptions and real-time prepaid and pay-as-you-go business and connected devices with highvo-
usage-based services, while supporting models with rules-based, intelligent au- lume, automated, and transparent
revenuesharing models across your ex- tomation of invoicing and accounting processing across usage-event and fi-
tended ecosystem. processes. nancial postings.

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Key Capabilities

Subscription-based order manage- Collection, enrichment and manage- Agile charging supporting your busi-
ment: ment of usage events: ness models:

• Capture and monitor subscription • Capture, streamline, and consoli- • Design customer-centric, subscrip-
orders to ensure delivery and bill- date usage and event data for pric- tion, and usagebased pricing mod-
ing accuracy. ing and charging. els such as revenue sharing.
• Address contract changes, renew- • Support growing volumes of usage • Simplify the creation, manage-
als, extensions, and billing cycles data with unlimited scalability. ment, and execution of allowances
automatically. • Enable open graphical workflows and entitlements.
• Manage master agreements, in- with rapid configuration. • Allow seamless integration across
cluding invoicing hierarchies, spe- your current digital environment
cialized catalog. with flexible APIs.

Consolidate invoicing for all services: Flexible document management: Comprehensive customer financial
management:
• Improve customer satisfaction and • Create and personalize business
reduce costly questions with clear communications – in both digital • Manage revenue flow with intelli-
and accurate invoicing.. and hardcopy formats – with ease. gent, highly automated receivables
• Consolidate billing information • Customize messaging and formats and payments handling.
from various areas and partners for bank statements, bills, invoices, • Give your agents a full view of fi-
into a single, clear summary. and receipts. nancial customer data.
• Tailor services and pricing with • Provide document management • Provide better, more personalized
comprehensive invoice-level dis- self-services that do not require IT support for sophisticated credit
counting capabilities. intervention. and collections.

Integration with SAP S/4HANA Cloud Public Edition (Deprecated Integration) [page 11]

Integration with SAP S/4HANA [page 14]

Integration with SAP Business Suite [page 14]

Integration with SAP ERP [page 15]

Integration with SAP CRM [page 15]

Integration Guides for SAP BRIM [page 16]

Integration with SAP Convergent Invoicing [page 17]

Integration with Subscription Order Management (SOM) [page 18]

Integration with Sales and Order Management (SOM) [page 19]

3.1 Integration with SAP S/4HANA Cloud Public Edition

(Deprecated Integration)

 Caution

This integration is deprecated as of SAP CC 2021 FPS 0 and SAP S/4HANA Cloud Public Edition 2102. For
more information, refer to the administration guides of SAP S/4HANA Cloud Public Edition.

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SAP BRIM Solutions PUBLIC 11
SAP Convergent Charging was part of integrated SAP Solutions named SAP Billing and Revenue Innovation
Management (BRIM) based on SAP S/4HANA Cloud Public Edition.

Always refer to the integration guides [page 16].

In an integrated SAP Solution scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated
with SAP S/4HANA Cloud Public Edition.

 Remember

Depending on the solution scenario that is implemented in your SAP system landscape, the SAP S/4HANA
Cloud Public Edition system is deployed and connected to the SAP CC system. For the first integration, you
need the version SAP CC 5.0 SP 5 or a higher release.

In an integrated scenario with an order management system, SAP Convergent Charging (SAP CC), Convergent
Invoicing (in S/4HANA Cloud Public Edition) , and Receivables Management and Payment Handling (aka
Contract Accounts Receivable and Payable):

• Convergent Invoicing (in S/4HANA Cloud Public Edition) enables service providers to consolidate charges
from one or more sources into a single invoice. The consolidated invoice may include charges from third
parties. Provider companies thus have a complete view of the end customer. They can see which party
is responsible for any given charge. Convergent Invoicing enables providers to simplify and automate
complex billing processes, making it easier to implement and monetize innovative services.
• Receivables Management and Payment Handling (aka Contract Accounts Receivable and Payable) receives
and manages large posting volumes, for example, created by billing processes, and uploads these postings
to the general ledger.
The software has been tailored towards the requirements of corporates across all industries and lines of
business with high volumes of end customers, subscriptions, and pay-per-use transactions. The processes
provided with Receivables Management and Payment Handling are highly flexible to allow for a maximum
of automation, as well as ensuring outstanding system performance and scalability.
The collection process fully automates routine tasks such as the calculation of interest payments.

• SAP Convergent Charging (SAP CC) creates billable items for services that are used and transfers
these items for further processing to Convergent Invoicing in the S/4HANA Cloud system. The basis
for the creation of billable items are sets of rules stored in SAP CC that specify pricing and account
assignment, in combination with end-customer data and product data that SAP CC replicates from the
order management system.
The billable items contain the price to be paid for the usage of a service, along with information on the
account to which receivables or payables are to be posted.
• Convergent Invoicing (in the S/4HANA Cloud system) receives billable items from SAP Convergent
Charging, creates invoices and credit memos from them, posts the receivables or payables in "Receivables
Management and Payment Handling" (aka Contract Accounts Receivable and Payable), and manages
these receivables and payables until they are cleared.
Billable items contain information on the business partner and the account – contract account in postpaid
scenarios or allowance in prepaid scenarios – to which "Contract Accounts Receivable and Payable" posts
the receivables or payables, and with which you can track the prepaid usages of your end customers.

To enable this transactional flow (business accounting operations), some master data for the end customers
must be configured and distributed in the systems.

In this SAP Solution, the master data objects are the:

• Business partner

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 • Contract account
• Provider contract
• Product

The order management system is the leading system with regard to master data. But Contract Accounts
Receivable and Payable (in the S/4HANA Cloud system) replicates the master data to the SAP CC system:

1. The business partner is distributed to SAP Convergent Charging as a subscriber account.

2. The contract account is distributed to SAP Convergent Charging as an external account (aka postpaid
account). It is part of a subscriber account.
3. The provider contract is distributed to SAP Convergent Charging as a provider contract (aka charging
contract).

 Tip

See the master data in SAP CC:

• Subscriber Account
• External Account
• Provider Contract, which is a pricing and charging view

Availability

 Caution

The integration is deprecated as of SAP CC 2021 FPS 0 and SAP S/4HANA Cloud Public Edition 2102.

You need the version SAP CC 5.0 SP 5 or a higher release. See also: Deprecated. Integrating SAP CC with SAP
S/4HANA Cloud Public Edition

Complementary Information

• BRIM in SAP S/4HANA Cloud Public Edition

• Convergent Invoicing (in S/4HANA Cloud Public Edition)
• Receivables Management and Payment Handling (aka Contract Accounts Receivable and Payable)

Related Information

Integration Guides for SAP BRIM [page 16]

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3.2 Integration with SAP S/4HANA

SAP Convergent Charging 2023 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation
Management (BRIM) based on SAP S/4HANA.

There are several scenarios and scenario variants.

Always refer to the integration guides [page 16].

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP
S/4HANA.

 Remember

Depending on the solution scenario that is implemented in your SAP system landscape, the SAP S/4HANA
system is deployed and connected to the SAP CC system.

Complementary Information

• BRIM in SAP S/4HANA

• Convergent Invoicing (in S/4HANA)
• Contract Accounts Receivable and Payable (aka Contract Accounting)

Related Information

Integration Guides for SAP BRIM [page 16]

See also:
Integration with SAP S/4HANA Cloud Public Edition (Deprecated Integration) [page 11]

3.3 Integration with SAP Business Suite

SAP Convergent Charging 2023 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation
Management (BRIM) based on SAP Business Suite (with SAP ERP and SAP CRM).

There are several scenarios and scenario variants.

Refer to Integration with SAP ERP [page 15] and Integration with SAP CRM [page 15].

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14 PUBLIC SAP BRIM Solutions
3.4 Integration with SAP ERP

SAP Convergent Charging 2023 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation
Management (BRIM) based on SAP Business Suite (with SAP ERP and SAP CRM).

There are several scenario variants.

Always refer to the integration guides [page 16].

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP ERP.

 Note

Depending on the solution scenario that is implemented in your SAP system landscape, the SAP ERP
system may be deployed and connected to the SAP CC system.

Complementary Information

• SAP Convergent Invoicing (in SAP ERP)

• Contract Accounts Receivable and Payable (FI-CA) for SAP ERP

3.5 Integration with SAP CRM

SAP Convergent Charging 2023 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation
Management (BRIM) based on SAP S/4HANA or SAP Business Suite.

There are several scenario variants.

Always refer to the integration guides [page 16].

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SAP BRIM Solutions PUBLIC 15
 SAP S/4HANA BRIM BRIM Using SAP ERP

Integration Guide for SAP S/4HANA BRIM Using SAP CRM  Integration Guide for Offer-to-Cash Based on BRIM Using
SAP ERP 
This document relates to the first solution scenario based on
SAP S/4HANA on-premise editions. This document relates to integration scenarios based on
SAP ERP and SAP CRM in SAP Business Suite.
SAP CRM 7.0 EHP4 contains:
SAP CRM 7.0 EHP4 SP02 contains:
• SAP Subscription Order Management (SAP SOM)
• Part of SAP Customer Financial Management • Sales and Order Management (SOM)
• Financial Customer Care based on Contract Accounts
Receivable and Payable (FI-CA)

[Link]/crm704

In an integrated scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated with SAP CRM.

 Note

Depending on the solution scenario that is implemented in your SAP system landscape, the SAP CRM
system may be deployed and connected to the SAP CC system.

If it is present, the SAP CRM system is the leading system with regard to master data.

3.6 Integration Guides for SAP BRIM

Our integration guides are a central starting point for the integration of the components that compose SAP
Billing and Revenue Innovation Management (BRIM), such as SAP Convergent Charging (SAP CC), SAP S/
4HANA, or SAP ERP.

 Remember

The guides are restricted to SAP customers and SAP partners. Please log on to SAP Help Portal to view
these SAP documents.

SAP Convergent Charging 2023 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation
Management (BRIM).

Depending on your business/technical requirements, you can implement different scenarios and scenario
variants.

On SAP Help Portal, log on first, and then consult the integration guide that suits your functional needs:

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16 PUBLIC SAP BRIM Solutions
 SAP S/4HANA BRIM BRIM Using SAP ERP

Integration Guide for Integration Guide for Integration Guide for SAP Integration Guide for Offer-
SAP S/4HANA BRIM SAP S/4HANA BRIM S/4HANA BRIM Using SAP to-Cash Based on BRIM
Using Subscription Order Using Subscription Order CRM  Using SAP ERP 
Management in SAP S/4HANA Management in SAP S/
This document relates to This document relates to
(2023, 2022, 2021, 2020, or 4HANA for CM 
the first solution scenario integration scenarios based
1909) 
This document relates based on SAP S/4HANA on- on SAP ERP and SAP CRM
This document relates to to the 2019 innovation premise editions. in SAP Business Suite.
the latest 2023, 2022, 2021, based on Subscription
2020, and 2019 innovations Order Management in SAP
based on Subscription Order S/4HANA for Customer
Management as integrated part Management 2.0.
of SAP S/4HANA Finance (as of
version 1909).

See also: Product Assistance

for Billing and Revenue Innova-
tion Management

View the relevant guide for more information about the corresponding:

• SAP Solution capabilites

• SAP Solution components
• SAP software components

Verify the compatibility between the component versions that are integrated together. Refer to the
Prerequisites sections in the integration guides. Some release combinations are not possible.

 Remember

Always refer to the Integration Guide documents for more information about the capabilities and features,
the data flows (transactional data, master data, other data or events), and system interactions. Multiple
diagrams explain the data and systems integrations.

If you are not logged on to SAP Help Portal, you cannot open the links to the integration guides.

3.7 Integration with SAP Convergent Invoicing

SAP Convergent Charging 2023 is part of integrated SAP Solutions named SAP Billing and Revenue Innovation
Management (BRIM) based on SAP S/4HANA Cloud Public Edition, SAP S/4HANA, or SAP Business Suite.

There are several scenarios and scenario variants.

Always refer to the integration guides [page 16].

Getting Started Guide

SAP BRIM Solutions PUBLIC 17
 SAP S/4HANA BRIM
Cloud SAP S/4HANA BRIM BRIM Using SAP ERP

Integration Guide for Integration Guide for Integration Guide for Integration Guide for
SAP S/4HANA BRIM SAP S/4HANA BRIM SAP S/4HANA BRIM Offer-to-Cash Based
Using Subscription Using Subscription Using SAP CRM  on BRIM Using SAP
Order Management in Order Management in ERP 
SAP S/4HANA (2023, SAP S/4HANA for
2022, 2021, 2020, or CM 
1909) 

Convergent Invoicing Convergent Invoicing (in S/4HANA) SAP Convergent

(in S/4HANA Cloud Invoicing (in SAP ERP)
Public Edition)

In an integrated SAP Solution scenario, SAP Convergent Charging (SAP CC) can be interfaced and integrated
with SAP Convergent Invoicing in the SAP S/4HANA Cloud Public Edition system, the SAP S/4HANA system, or
the SAP ERP system.

 Remember

Depending on the scenario that is implemented in your SAP system landscape, the SAP CC system is
deployed and connected to one of these systems (SAP S/4HANA Cloud Public Edition, SAP S/4HANA, or
SAP ERP) for working with SAP Convergent Invoicing.

3.8 Integration with Subscription Order Management

(SOM)

Subscription Order Management enables SAP Customers to offer their business solutions as a combination of
products and subscriptions to services (recurring fees, usage-based charges, and one-off charges, based on
consumption pricing model).

There are several scenarios and scenario variants.

Always refer to the integration guides [page 16].

Getting Started Guide

18 PUBLIC SAP BRIM Solutions
 SAP S/4HANA BRIM
Cloud SAP S/4HANA BRIM BRIM Using SAP ERP

N/A Integration Guide for Integration Guide for Integration Guide for N/A
SAP S/4HANA BRIM SAP S/4HANA BRIM SAP S/4HANA BRIM
Using Subscription Using Subscription Using SAP CRM   Tip
Order Management in Order Management in
See the introduc-
SAP S/4HANA (2023, SAP S/4HANA for
tion topic Integra-
2022, 2021, 2020, or CM 
tion with Sales
1909) 
and Order Man-
agement (SOM)
[page 19].

- Subscription Order Subscription Order SAP Subscription N/A

Management Management in SAP S/ Order Management
4HANA for Customer
Management 2.0

3.9 Integration with Sales and Order Management (SOM)

See Integration with SAP CRM [page 15].

 Note

Sales and Order Management (in SAP CRM 7.0 EHP4) is replaced by Subscription Order Management
[page 18] in the integrated SAP Solution scenarios that are based on SAP S/4HANA.

BRIM Using SAP ERP

Integration Guide for Offer-to-Cash Based on BRIM Using SAP ERP 

Sales and Order Management

Getting Started Guide

SAP BRIM Solutions PUBLIC 19
4 Deployment Scenarios

On-Premise Full BRIM End-to-End Deployment [page 20]

Hybrid Full BRIM End-to-End Deployment with SAP S/4HANA Cloud Public Edition (Deprecated Scenario)
[page 20]

4.1 On-Premise Full BRIM End-to-End Deployment

This BRIM end-to-end deployment is based on SAP Convergent Invoicing and SAP Convergent Charging.

Related Information

Integrating SAP CC with SAP Convergent Invoicing in SAP S/4HANA or SAP ERP

4.2 Hybrid Full BRIM End-to-End Deployment with SAP S/

4HANA Cloud Public Edition (Deprecated Scenario)

 Caution

This deployment scenario is deprecated as of SAP CC 2021 FPS 0 and SAP S/4HANA Cloud Public Edition
2102. For more information, refer to the administration guides of SAP S/4HANA Cloud Public Edition.

This hybrid full BRIM end-to-end deployment is based on Convergent Invoicing (in S/4HANA Cloud Public
Edition) and the on-premise deployment of SAP Convergent Charging.

With this hybrid deployment, SAP Convergent Charging is interfaced with SAP S/4HANA Cloud Public Edition.

Related Information

Deprecated. Integrating SAP CC with SAP S/4HANA Cloud Public Edition

Getting Started Guide

20 PUBLIC Deployment Scenarios
5 Getting Started Guide for Users

Decision Makers [page 21]

Implementers [page 22]

SAP CC Pricing Specialists [page 22]

Pricing Specialists for Price Data [page 24]

Billing Specialists for Rating (Customer Sales Representatives) [page 25]

Operation Team Members [page 26]

SAP CC System Administrators [page 26]

User Administrators [page 27]

Developers [page 28]

Support Specialists [page 29]

Service Users [page 29]

5.1 Decision Makers

Decision makers are project participants who evaluate an SAP software product (or an SAP Solution) and
decide on the purchase and the implementation project GO/NO GO. They are persons responsible for making
this buying decision.

Decision makers need information about the:

• Mere features and functions of SAP Convergent Charging (SAP CC)

• Functional delta

During the evaluation phase, they consult our SAP product documentation and user assistance:

• The Getting Started Guide document

• SAP CC 2023 What's New in SAP Convergent Charging 2023 FPS 3
• SAP CC 2023 Application Help
• Integration guides [page 16] for the integrated SAP Solutions based on SAP S/4HANA Cloud, SAP S/
4HANA, or SAP Business Suite (SAP ERP).

Getting Started Guide

Getting Started Guide for Users PUBLIC 21
5.2 Implementers

Implementers are IT consultants and developers [page 28] that are members of the implementation team
that is responsible for the implementation project of the SAP Convergent Charging software product.

In a development SAP system landscape, implementers may have the "administrator" SAP CC role in order to
install, configure, and operate with the SAP CC systems.

Implementation and Integration Project

Before the go-live phase, the project team hands over the production systems to the (IT) Operation Team [page
26] and the technical support to the relevant support specialists [page 29].

 Note

Implementers can provide some functional guidance when technical support is not possible.

Member of: "Implementation Team" or "Project Team"

During the (project) implementation phase, they consult our SAP product documentation and user assistance:

• The Getting Started Guide document

• SAP CC 2023 What's New in SAP Convergent Charging 2023 FPS 3
• SAP CC 2023 Application Help
• Integration guides [page 16] for the integrated SAP Solutions based on SAP S/4HANA Cloud, SAP S/
4HANA, or SAP Business Suite (SAP ERP).
• SAP CC 2023 Security Guide

Mid of the implementation phase, they operate with QA and pre-production SAP system landscapes.

Related Information

Developers [page 28]

5.3 SAP CC Pricing Specialists

Pricing specialists are typical individual users of SAP Convergent Charging.

An SAP CC pricing specialist is a typical individual user of SAP Convergent Charging who is responsible
for designing and configuring the pricing settings for the chargeable services or products to monetize by
implementing subscription- and usage-based pricing models.

• Analyze how to design some pricing logic with SAP Convergent Charging, given that there are typically
several ways for implementing a given requirement, based on price plans and price tables.
• Model and design the pricing configuration for the chargeable services or products of your company.

Getting Started Guide

22 PUBLIC Getting Started Guide for Users
• Configure, release, and put into production easy-to-maintain price plans and tables with SAP Convergent
Charging to meet new business needs (pricing policy defined by the marketing team).
• Maintain existing price plans and tables to configure the marketing and pricing policy evolutions or in case
of issues.

Goal In SAP Convergent Charging With Cockpit With Former Data Model

Analysis With SAP CC 2023, the pricing As of release 2020, the pric- With the former and legacy Data
specialists have a flexible solu- Model, the pricing specialists
ing specialists benefit from a
tion to analyze how to design analyze how to model and de-
simplified and renewed vision
some pricing logic for the charge- sign the implementation based
able services or products and and concepts introduced in SAP on charges combined in offers
how to model the necessary pric- Convergent Charging Cockpit to to subscribe to. Tier tables
ing settings and data in SAP analyze how to model and design and translation tables are mul-
Convergent Charging. They com- the implementation depending on ticolumn data tables that ena-
pare the various business/techni- ble implementing and running
the business requirements.
cal requirements with all capabili- tier-based pricing or multidimen-
ties/features of SAP CC. sional pricing.
Rate plans specify how to charge
end customers for the use of a
service or product.

Modeling and Several implementations are pos- Based on rate plans and map- Based on charges, offers and
Design sible and the pricing specialists
ping/range tables in pricing cata- tier/translation tables in pricing
determine and optimize the best
logs, on provider contracts and catalogs, subscriptions and sub-
modeling and design by taken
into account the business re- subscriber accounts for end cus- scriber accounts for end custom-
quirements (pricing policy) from tomers and subscribers, the pric- ers and subscribers, the pricing
the marketing team and features ing specialists model the imple- specialists model the implemen-
of SAP Convergent Charging. mentation and translate the pric- tation and translate the pricing
ing policy from the marketing policy from the marketing team
team to pricing configurations to pricing configurations in SAP
in SAP Convergent Charging for Convergent Charging for their
their chargeable services or prod- chargeable services or products.
ucts.

Pricing Configu- With Core Tool, the pricing spe- With Cockpit, the pricing special- With Core Tool, the pricing spe-
ration cialists configure, test, and re- ists configure, test, and release cialists configure, test, and re-
lease easy-to-maintain charge easy-to-maintain rate plans and lease easy-to-maintain reusable
plans, allowance plans, and mapping/range tables with SAP charges, offers, and tier/transla-
mapping/range tables with SAP Convergent Charging to meet tion tables with SAP Convergent
Convergent Charging to meet new business needs. Charging to meet new business
new business needs. needs.

Maintenance The pricing specialists maintain The pricing specialists maintain The pricing specialists maintain
and Evolutions existing charge plans and map- existing rate plans and tables to existing charges, offers, and tier/
ping/range tables to configure configure the marketing and pric- translation tables to configure the
the marketing and pricing policy ing policy evolutions or in case marketing and pricing policy evo-
evolutions or in case of pricing of pricing issues in rate plans or lutions or in case of pricing issues
issues in charge plans or map- tables. They retire obsolete rate in charges or tables.
ping/range tables. They retire ob- plans.
solete charge plans.

Getting Started Guide

Getting Started Guide for Users PUBLIC 23
Primary Activities

• Analyze, translate, model, and design the pricing policy for your chargeable services or products
• Prototype and demo price plans and price tables
• Configure and maintain price plans and tables
• Test and debug price plans and tables
• Notify other stakeholders when price plans are ready for validation
• Investigate and fix price plan and table issues

They consult our SAP product documentation and user assistance:

• SAP CC 2023 What's New in SAP Convergent Charging 2023 FPS 3

• SAP CC 2023 Primary Help for Cockpit
• SAP CC 2023 Primary Help for Core Tool
• SAP CC 2023 Application Help

5.4 Pricing Specialists for Price Data

Pricing specialists for price data are individual users who configure and maintain some price data in a
selection of data tables configured and stored in SAP Convergent Charging (SAP CC).

An SAP CC pricing specialist for price data is a typical individual user of SAP Convergent Charging who is
responsible for configuring and maintaining some price data in a subset of mapping, range, and agreement
tables. The tables that are available depend on permissions that grant access rights.

The Pricing Specialists for Price Data are responsible for maintaining prices in specific tables configured in
SAP Convergent Charging (SAP CC).

Their key goals are:

• Optimizing pricing strategies to maximize profitability and revenue.

• Monitoring market trends and competition to ensure competitive pricing.
• Implementing effective pricing structures to enhance end-customer satisfaction and loyalty.

Their job responsibilities include:

• Analyzing market trends and competitive pricing to develop effective pricing strategies.
• Monitoring and adjusting prices to maximize profitability while maintaining end-customer satisfaction.
• Collaborating with sales and marketing teams to develop pricing promotions and optimize product pricing.

They must have a user account in SAP Convergent Charging (SAP CC).

They must be granted the role "Pricing Specialist - Price Data".

In the environment of SAP CC, they work with the following apps:

• Manage Mapping Tables

• Manage Range Tables

They consult our SAP product documentation and user assistance:

Getting Started Guide

24 PUBLIC Getting Started Guide for Users
• SAP CC 2023 Primary Help for Cockpit

5.5 Billing Specialists for Rating (Customer Sales

Representatives)

Billing specialists for rating and customer sales representatives (CSRs) are typical individual users of SAP
Convergent Charging.

A customer sales representative (CSR) is a typical individual user of SAP Convergent Charging who is
responsible for the rating process.

Customer sales representatives (CSR) are responsible for managing the rating process, manually executing the
rating process and checking the results, and resolving rating-related issues.

Tasks include viewing subscriber accounts and tables, viewing contracts and allowances, activating contracts,
performing manual rating and checking results, and monitoring the rating process.

Their key goals are:

• Managing the rating process efficiently by executing it manually, ensuring accuracy and timeliness of
results.
• Resolving rating-related issues promptly and effectively to maintain customer satisfaction and minimize
disruptions.
• Monitoring the rating process continuously to identify and address any anomalies or discrepancies in a
timely manner.

Their job responsibilities include:

• Managing the rating process: Oversee the entire rating process, ensuring accuracy and efficiency in
executing manual rating and resolving any rating-related issues.
• Executing the rating process: Manually perform rating tasks, including viewing subscriber accounts and
contracts, activating contracts, and monitoring the rating process.
• Checking and resolving issues: Verify rating results for accuracy, identify and resolve any rating-related
issues promptly to maintain data integrity and customer satisfaction.

Their needs are:

• Efficiently manage the rating process and ensure accurate execution.

• Resolve rating-related issues promptly and effectively.
• Access and view subscriber accounts, contracts, and allowances easily.
• Perform a manual rating and thoroughly check the results for accuracy.
• Monitor the rating process to ensure smooth operations and identify any potential issues.

They must have a user account in SAP Convergent Charging (SAP CC).

They must be granted the role "Billing Specialist - Rating" aka "Customer Sales Representative (CSR)".

In the environment of SAP CC, they work with the following applications:

• SAP CC Cockpit:

Getting Started Guide

Getting Started Guide for Users PUBLIC 25
 • Process a Chargeable Item
• Display Subscriber Accounts (as of version 2023 FPS 2) and Display Contracts (as of version 2023
FPS 2)
• Plans: Manage Rate Plans (as of version 2020 FPS 0) and Manage Allowance Plans (as of version 2021
FPS 1)
• Data lookup tables: Manage Mapping Tables and Manage Range Tables
• Table classes: Manage Mapping Table Classes and Manage Range Table Classes
• SAP CC Core Tool

They consult our SAP product documentation and user assistance:

• SAP CC 2023 Primary Help for Cockpit

• SAP CC 2023 Primary Help for Core Tool

5.6 Operation Team Members

Operation Team Members are individual members of a technical operations team and ensure the ongoing
support and management of the SAP system landscapes. They manage the operation supervision for the SAP
CC systems. Some members are the SAP CC system admistrators [page 26].

Member of: "Operations Team", "SAP Operation Team", or "IT Operation Team"

During the operation phase, they consult our SAP product documentation and user assistance:

• SAP CC 2023 Administration and Operation Guide

• SAP CC 2023 Log Message Reference and Error Troubleshooting

Related Information

SAP CC System Administrators [page 26]

5.7 SAP CC System Administrators

System administrators are individual users who administer the SAP CC systems in the SAP system
landscapes.

An SAP CC system administrator is a typical user of SAP Convergent Charging (SAP CC) who is responsible for
administering SAP CC systems and applications.

Their key goals are:

• Configuring quickly high performances SAP CC systems.

Getting Started Guide

26 PUBLIC Getting Started Guide for Users
• Ensuring the system runs smoothly 24h7.
• Ensuring security and compliance by enforcing security policies and specifying security measures

Their job responsibilities include:

• Installation/maintenance/upgrade
• System configuration
• Continuous tuning of the system to adapt to the evolving workload on the system
• Technical monitoring
• System audit (security)

• Installation, system maintenance, and upgrade project of the SAP CC systems in their technical
environments
• System configuration
• Continuous tuning of the SAP CC system to adapt to the evolving workload on the SAP CC system
• Technical monitoring
• System audit (security)

They must have a user account in SAP Convergent Charging (SAP CC).

They consult our SAP product documentation and user assistance:

• SAP CC 2023 What's New in SAP Convergent Charging 2023 FPS 3

• SAP CC 2023 Installation and Maintenance Guide
• SAP CC 2023 Administration and Operation Guide
• SAP CC 2023 Security Guide
• SAP CC 2023 Primary Help for Cockpit

5.8 User Administrators

User administrators are individual users who manage the declaration and definition of user accounts for SAP
CC users.

An SAP CC user administrator is a typical individual user of SAP Convergent Charging who is responsible for
managing user accounts.

SAP CC user administrators are responsible for creating user accounts, assigning appropriate roles and
permissions, providing necessary access credentials, and managing user accounts, their roles and permissions
throughout their lifecycle – from onboarding to offboarding – to ensure that users can access the necessary
resources while maintaining security.

Tasks include creating SAP CC user accounts, assigning roles and permissions to user accounts, monitoring
user activity, modifying permissions (as of version 2023 FPS 1), locking user accounts, and deleting user
accounts.

User management is part of the technical operations.

Their key goals are:

Getting Started Guide

Getting Started Guide for Users PUBLIC 27
• Managing the SAP CC user accounts by creating, modifying, and deleting user accounts in the SAP
Convergent Charging (SAP CC) systems in their SAP system landscapes.
• Ensuring security and compliance by enforcing security policies and ensuring that user accounts are
properly configured to protect sensitive data and resources.
• Providing SAP CC user with support by troubleshooting and resolving user issues promptly to minimize
disruptions to productivity and ensure a positive user experience.

Their job responsibilities include:

• Managing the user accounts and permissions within the company’s Convergent Charging system as
needed.
• Ensuring that user access is appropriate and aligned with security policies.
• Handling the password resets, account lockouts, and other user-related issues.

They must have a user account in SAP Convergent Charging (SAP CC).

In the environment of SAP CC, they work with the following applications:

• SAP CC Cockpit:
• Manage User Accounts (as of version 2023 FPS 2)
• Manage Permissions (as of version 2023 FPS 1)
• SAP CC Core Tool

They consult our SAP product documentation and user assistance:

• SAP CC 2023 Administration and Operation Guide

• SAP CC 2023 Security Guide
• SAP CC 2023 Primary Help for Cockpit (as of version 2023 FPS 1)
• SAP CC 2023 Primary Help for Core Tool

5.9 Developers

Developers are members of the implementation and integration team and model, design, and develop
the integration between SAP Convergent Charging with custom applications or systems. Several technical
interfaces and several technologies are possible.

Member of: "Implementation Team"

During the (project) implementation phase, they consult our SAP product documentation and user assistance:

• SAP CC 2023 Security Guide

• SAP CC 2023 Web Services Documentation (SOAP)
• Java/XML API Reference (Core Library)
• SAP CC 2023 Error Code Reference
• SAP CC 2023 Application Help

Getting Started Guide

28 PUBLIC Getting Started Guide for Users
Related Information

Implementers [page 22]

5.10 Support Specialists

Support specialists are individual members of a support organization and provide technical support, technical
guidance, SAP system interventions, and root cause analysis (RCA).

The support organization is our SAP Support Team or your own technical support and support desk with your
internal support employees or a dedicated partner team.

 Note

• Specialists from SAP Support Team deliver SAP software patches.

• Technical experts from third line support (L3) resolve issues that are typically difficult or subtle. They
can detect and fix issues in the source code.

For your local support organizations, SAP Convergent Charging provides the technical feature Management of
SAP CC Remote Support Users. These typical users have limited authorizations to the systems, user interfaces,
and available operations.

 Note

Support specialists provide some technical guidance. Implementers [page 22] and IT consultants from
project teams provide you with functional or business guidance.

Member of: "SAP Support Team", "Local Support Organization"

Whatever the life cycle phase (implementation phase, operation phase, or upgrade phase) for your SAP CC
system landscape, they consult our SAP product documentation and user assistance:

• SAP CC 2023 Log Message Reference and Error Troubleshooting

• SAP CC 2023 Performance Metric Reference
• SAP CC 2023 Error Code Reference

5.11 Service Users

Service users are typical SAP CC users for machines, systems, and applications that connect to and
communicate with the SAP Convergent Charging systems through different technical interfaces.

Getting Started Guide

Getting Started Guide for Users PUBLIC 29
6 Product Availability Matrix (PAM) for SAP
CC 2023

 Recommendation

Always refer to the up-to-date technical release information in the Product Availability Matrix (PAM) for
SAP Convergent Charging 2023 (aka SAP CC 2023).

See: Product Availability Matrix (PAM) for SAP Convergent Charging 2023 .

To run SAP CC in a cloud infrastructure, see:

• Hyperscaler Infrastructures for SAP CC [page 31]

• SAP HANA Enterprise Cloud for SAP CC [page 31]

Through the Product Availability Matrix (PAM), SAP regularly publishes information about SAP CC software
releases:

• Release types
• Maintenance durations (end of mainstream maintenance, extensions)
• Planned availability
• Upgrade paths from replaced releases
• List of maintenance versions (Feature Package Stacks, Support Package Stacks)

The PAM also offers information about platform availability, including:

• Database platforms
• Operating systems
• JSE (Java Standard Edition) versions
• Web browsers
• JEE (Java Enterprise Edition) versions

It is important in the evaluation, implementation, operations, and upgrade phases of your SAP CC software
product.

Hyperscaler Infrastructures for SAP CC [page 31]

SAP HANA Enterprise Cloud for SAP CC [page 31]

Related Information

[Link]/pam
Architecture

Getting Started Guide

30 PUBLIC Product Availability Matrix (PAM) for SAP CC 2023
6.1 Hyperscaler Infrastructures for SAP CC

SAP Convergent Charging supports different hyperscalers that run data centers and provide certified
Infrastructure-as-a-Service (IaaS) platforms.

Infrastructure See SAP Note...

Amazon Web Services (AWS) 2835758

Google Cloud Platform (GCP) 2923505

Microsoft Azure 2820026

6.2 SAP HANA Enterprise Cloud for SAP CC

SAP HANA Enterprise Cloud (SAP HEC) is a fully scalable and secure service that offers a privately managed
cloud environment. SAP Convergent Charging is available in the SAP HEC infrastructure. See:

• SAP HANA Enterprise Cloud

• Help Portal for SAP HANA Enterprise Cloud

Infrastructure See SAP Note...

SAP HANA Enterprise Cloud 2008832

Getting Started Guide

Product Availability Matrix (PAM) for SAP CC 2023 PUBLIC 31
7 Downloads

SAP Software

SAP Convergent Charging (SAP CC) enables downloading the installation media from the SAP Software
Download Center (SWDC) on SAP Support Portal.

See: Downloading the Installation Materials

 Tip

Use the following direct links for SAP Convergent Charging 2023:

• Installations and Upgrades for SAP Convergent Charging 2023

• Maintenance and Innovations (FPS, SPS, Patch) for SAP Convergent Charging 2023

User Assistance and Product Documentation

SAP Convergent Charging (SAP CC) enables downloading the PDF files that compose its product
documentation and user assistance.

On SAP Help Portal, just view a document and click Download PDF to download the complete PDF file (Full
Document) or start customizing a selection of topics.

 Tip

On the SAP CC product page ([Link]/cc2023), click Download PDFs to select multiple PDF files to
download at once.

Related Information

Downloading the Installation Materials

Getting Started Guide

32 PUBLIC Downloads
8 Getting Support

SAP Communities of Experts

SAP Q&A provides a powerful source of knowledge to anyone who has an unanswered question. Use these self
services to ask a question in the Community (aka SCN).

SAP Questions and Answers for SAP Convergent Charging

SAP Support Team

Support specialists from SAP Support Team provide you with technical support and system/data guidance.

Getting Started Guide

Getting Support PUBLIC 33
Important Disclaimers and Legal Information

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34 PUBLIC Important Disclaimers and Legal Information
Getting Started Guide
Important Disclaimers and Legal Information PUBLIC 35
[Link]/contactsap

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