Basics for Successful
Strategy
TT iis tamer tovews te underionings for a successful business strategy. Some
readers may have already studied parts of this material in a business-strategy or
business-policy course, For others, the ideas and concepts will be new. Whatever your
level of familiarity with this topic, we recommend that you review this chapter because
the remainder of our analysis in the text builds on concepts that we introduce here.
Business strategy is at the root of effective performance measurement and control
for two reasons. First, performance measurement and control systems provide the ana-
lytic discipline and communication channels to formalize business strategy and ensure
that strategic goals are communicated throughout the business. Second, performance
measurement and control systems are the primary vehicle to monitor the implementa-
tion of these strategies.
‘The techniques and systems that we discuss in this text help managers of all orga
nizations answer two critical questions:
1, How can we be sure that people understand what we are trying to achieve?
2. How can we ensure that we are reaching our strategic goals?
CORPORATE STRATEGY AND BUSINESS STRATEGY
Strategy is a word that is used in many different ways in business and other organiza
tional settings. The first distinction that is important for our purposes is the distinction
between corporate strategy and business strategy.
Corporate strategy defines the way that a firm attempts to maximize the value of
the resources it controls. Corporate strategy decisions focus on where corporate re-
sources will be invested. Questions such as “What businesses should we compete in?” or
“What level of resources should we invest actoss our portfolio of businesses?” arc typi
cal of corporate-level resource allocation decisions. For example, managers at Boston
Reiail can choose to compete in women’s clothing or in some entirely different product
category. They may wish to branch out into men’s clothing, or even to home furnishings.
In time, it may be possible to leverage existing distribution resources to enter an entirely
unrelated business, such as apparel manufacturing or wholesale distribution. These deci-
sions—which businesses and segments of the market to compete in—are necessary
whenever a corporation decides to expand its scope beyond a single product market.
rom Chapter 2 of Performance Measurement and Control Systems for Implementing Strategy: Text and Cases, First Baiion
Robert Simons, Copyright © 2000 by Pearson Education, Inc. Published by Pearson Prentice Hall. All rights reserved,BASICS FOR SUCCESSFUL STRATEGY
Business strategy, by contrast, is concerned with how to compete in defined prod-
uct markets. Once managers have decided to compete in the women’s clothing market in
Boston, they must attract customers and build market share, How will they differentiate
themselves from competitors to create value in the marketplace? How can they offer
something unique and valuable to their targeted customers? These are the questions that
we tackle in this chapter.
Figure | illustrates the distinction between corporate strategy and business strategy.
Performance measurement and control techniques are important for the successful
implementation of both corporate strategies and business strategies. The majority of top-
ics in this text focus on creating value in specific product markets, which is the major
issue for managers who run businesses. However, for firms operating in multiple mar-
kets, special measurement and control systems are needed to implement corporate-level
strategy effectively,
The formal processes for formulating and implementing business strategy can be
captured in the cascading hierarchy illustrated in Figure 2. Strategy formulation and im-
plementation are multifaceted concepts, The cascading hierarchy of Figure 2 illustrates,
that a mission—the broad purpose for which an organization exists—guides the forma-
tion of business strategy. Business strategy, in turn, determines performance goals and
measures, and, ultimately, patterns of action,
FIGURE 1 Corporate and Business Strategy
Corporate Strategy
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