CONSUMER
BEHAVIOUR AND
UTILITY MANAGEMENT
Terminology
Utility: Satisfaction someone gets from consuming goods/ services
Total Utility (TU): Total amount of satisfaction someone gets from consuming a
specific amount of goods/ services
Marginal Utility (MU): Extra satisfaction someone gets from consuming an
additional unit of a product
Change in total utility as a result of consumption of 1 more unit of
product
MU = Change TU/ Change Quantity
Weighted Marginal Utility: Per-Rand-Value extra satisfaction from an additional
unit of product
WMU = MU/ Price
Law of Diminishing Marginal Utility (MU)
Satisfaction declines as consumption goes up
Successive units Decrease MU, consumers will only buy additional products if
price decrease
Demand curve Slopes Downward
Consumer choice and budget constraints
Rational behaviour
Consumer, Max utility within available income
Preferences
Budget constraints
Consumer: fixed, limited, amount of monetary income
Price
Goods scarce relative to demand + Price tag
Theory of consumer behaviour
Cardinal approach
Assume we can measure utility
Rational Behaviour: Assume consumers are rational (Maximise utility with
income)
Preferences: Consumers have preferences
Budget Constraints: Limited amount of money
Price: Everting has a price
Numerical Example
Compare MU
Compare per-rand value (MU/Price)
Choose highest
Check budget for next item
Algebraic restatement
MU of A/Price of A = MU of B/ Price of B
Optimum achieved
Make assumptions about people’s preference
Money income allocated that last rand spend on products yields same/ extra
marginal utility
Deriving the Demand Curve
Price Change = Demand Change
Substitution effect
Change in production price influences relative expensiveness and demand
quantity
Income effect
Change in production price influences customers real income and demand
quantity
Indifference curve analysis
Show consumer behaviour