Beginners Guide
Beginners Guide
• Your business will be open 24 hours a day. This means you won't have to stay open on
Thanksgiving or Christmas day. If you live on the East Coast, people from California
will still be able to shop in your store after you close. Any time someone wants to
know your hours, location, directions, or any other details about your company, they
can get it without disturbing you.
• Low staffing costs. When you have a web site, you can offer your products and
services without hiring any extra employees. You won't have to spend any resources
on compensating or insuring your new staff members and still be able to maintain the
same level of sales and customer service.
• Gain thousands more new customers. Because anyone in the world can see your web
site, you will gain customers from other states and countries while you are putting in
the same amount of effort and money.
• Save on postage and printing costs . Think of how many cards you mail out to let
customers know about your sale. All of that can be eliminated by putting the sale
information on your web site and inviting your customers to visit it. You can collect
your customers' e-mail addresses and keep in touch with them about special events in
your store via e-mail.
• Unlimited advertisement. If you ever advertised in a local newspaper, you know the
costs. You are being charged per line, per inch, and per color. On the Web, there is no
limit to how much you can put. You can add pictures, articles, newsletters, rates,
product images and so much more! With just one web site, you can have almost
unlimited advertisement for the same low monthly cost (under $25 a month!)
• Improve communications. If you have employees or suppliers, your web site is the
best way to communicate between you and them. Changes take effect as soon as you
post them on the Web, and everyone can see updated information without having to
wait for a new database of products, and without contacting you directly.
• Online presence - in step with your competitors. You must think of Internet as a
gigantic Yellow Pages book. More and more people use the Web to shop for
information, services and products. If you are not there - your competitors are! Can
you imagine not being in Yellow Pages and try to reach local market? Unless you
spend a lot of money on newspaper ads and other local promotions - no one will know
your business exists. The same thing with the Internet. If people can't find your
company on the Web, you might as well not exist.
• Get those cranky customers, too. Many people do not like to shop in the stores, malls
and any other noisy places (I am first!). They are afraid of long walks, pressure from
sales people, sneezing customers and bumping shopping carts. Once they discovered
online shopping - they will never go back to the stores unless absolutely necessary. By
putting your products online, you satisfy the needs of such customers and therefore
succeed in one more niche.
• Showcase your work. Whether you are a real estate agent, construction business
owner or a beauty salon specialist - you can put your work on display when you have a
web site. Anytime a potential client wants to see your past work and projects, simply
refer him or her to your site. No need to scan and mail pictures, or bring your client to
a finished building project.
• Promotional Costs are very low. When I interviewed the manager of NY State Nissan
dealership, he shared with me the costs of running an online ad compared to a
newspaper or any other printed advertisement. He said, "We can run a whole month of
advertisements online for the same amount of money we pay for one newspaper ad!"
That's right, on an online promotion you can spend $97 a month, while paying 10
times that much for a one-time large ad in a magazine!
• Beat your competition to the top. Competition online is huge today! There are over
3,000,000 sites on the Web and this number is growing. Still, I see at least 5
businesses a month who are not online and getting a web site is not in their near future
plans. Why am I telling you this? Because if THEY don't get a web site - YOU have
a better chance at succeeding. Insurance, home improvement, gift shops and other
companies are among those I see dragging their feet in putting their businesses online.
This means if you do it now, before EVERY company is online, you will be among the
pioneers!
If you downloaded this book from your own computer, than you already have all you need.
If not, then here is what you need to be equipped with to make your own web site:
All you need to know is how to use your computer - Windows or Macintosh. You should
also have used the Internet at least 3 times in the past. If you don't have basic computer
knowledge, I recommend that you visit [Link] or your local bookstore
and purchase one of these books:
You will need to have several tools (computer programs) to design an attractive web site
and successfully promote it without "losing your wallet". I created this little chart for you
to see how each tool will be used:
Program Description
To design your web page you A web page can be designed in two ways: in
will need a web editor your text editor where you type your HTML
code, or in a "what-you-see-is-what-you-get"
web editor.
To view it you need a Web Internet Explorer and Netscape Navigator are
A domain name is the part of your Internet address that comes after "www". For example,
in [Link] the domain name is [Link]. You DON'T have to have
a domain name to have a web site, in which case you will be using someone else's domain.
Here are examples of web site addresses that don't have their own domain names:
• [Link]/12345/~barbersupplies
• [Link]/biz/electronics
• [Link]
These addresses are hard to remember, hard to spell, and difficult to say on one breath.
That is why for a business I recommend getting your own domain name. It will look more
professional and will create a lot more credibility for your company. To get your own
domain name, you may use one of the domain registrars online.
The one I use is [Link]. They charge only $16 a year per domain name (unlike
Network Solutions' $35), allow you to make changes within 5 days (in case you misspell it
- this is the only company to my knowledge that offers this flexibility!), and give you great
suggestions for your domain name. Just type in the desired domain and you will be given
hundreds of variations to choose from.
In "Create Your First Business Site in 10 days!" I go step by step through choosing and
registering your own domain name. BuyDomains can also host your web site, but let me
explain hosting first.
After you register your domain name, you need some place to "host" it. In other words,
you need to find a computer to store all your web site files. Can you store them on your
own computer? Sure... but only you and your dog will be able to see your web site :-)
That is why you need a hosting company to host your web site and make it visible to
anyone in the world. Sometimes your Internet Access Provider will offer free web space to
host your site as a part of your existing account. You have to call your ISP and ask if they
offer web site hosting. If they do, ask them how to set it up.
Now, please, don't confuse your hosting company with your ISP. Your ISP is the company
that provides you with Internet Access. They give you a number to dial, a user name and a
password to connect to the Web and start surfing.
A hosting company, on the other hand, physically stores your web site, regardless of who
your ISP is. In fact, you don't even need Internet access to own a web site. (You DO need
it to create it yourself.) These two are totally separate from each other.
However, your ISP can be your hosting company at the same time if they offer such
services. Many of them do, so before you start looking around, ask your Internet access
provider if they host web sites. If their prices are reasonable, go for it!
If not, find a hosting company that charges reasonable prices AND provides live technical
support. Nothing will help you solve a problem as a live conversation with a
representative. You will find me referring to BuyDomains over and over again, because
they are EXCELLENT in customer support and if you are a beginner, you will be grateful
to yourself for choosing them!
Depending on your goals, your web site can contain anything from portfolio to jokes. Here
is a list of pages that you might want to create for your web site:
• Home page
• Products and Services
• Pricing Information
• About our company
• About our staff
• Company News
• How to Contact Us
• Frequently Asked Questions
• Portfolio
• Testimonials from happy customers
• Current promotions
• Schedule of events
To find and gather information for your web site, you need to pull out your...
• business brochures
• newsletters
• business cards
• flyers
• newspaper and magazine ads
• schedule
• pricing information
The point is, make your site interesting and useful to YOUR CUSTOMERS, not yourself.
Don't waste your time on gadgets that only you will enjoy. Your site has to make you
money by satisfying existing customers and attracting new ones. To make your site a
complete magnet for your visitors, you could use one or more free Web tools described
below.
Statistics show that when a visitor has something to do on your web site, he stays longer
and shops bigger. Make sure you, too, have something for your visitors to do on your site,
though offering a lot of quality information can also serve as a great visitor magnet and will
generate more repeat visits. Here is a list of interactive tools you can add to your web site
completely FREE and without any programming skills:
• Guestbook
• Poll
• Forum (message board)
• Chat room
• Password-protection
• Greeting cards
• Tell-a-friend about this site
• Feedback form
• Counter
• Live customer service
• Daily joke or daily cartoon
• Daily news headlines
• Site Search Engine
• Mailing List
• Automated Frequently Asked Questions
The list can go on and on, depending on what will attract YOUR type of visitors. All of
these tools can be picked up at [Link] web site completely free! To make it easy for
my readers, I show step by step how to set up your own forum, mailing list and a feedback
form in my "Create Your First Business Web Site in 10 days!" I know, I know... I already
mentioned my book 3 times. But, hey, I've got to make a living! :-)
Below you can see a list of other web sites that offer free interactive tools for your web site
(just because I love Bravenet, doesn't mean you have to ;-)
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
If you have time to design your own graphics and have the software to use, that's great!
PaintShop Pro (free trial included on my CD) and Adobe PhotoShop are ones of the most
popular graphic programs. However, if you were not blessed with an artist's hand (I
wasn't!), you will appreciate thousands of free graphics created by professionals. Here are
the web sites where you can get free images and use on your web site completely free:
• [Link] - templates, clipart, backgrounds
• [Link] - clipart and photography
• [Link] - templates, clipart, backgrounds
• [Link] - huge database of various clipart and web graphics
• [Link] - design your own animated banner. The best tool of this kind I
have found!
• [Link] - backgrounds for
your pages
• [Link] - backgrounds for your pages, including some with
professional looking borders
• [Link] - a wonderful collection of web
graphics and clipart. Very easy to use, too.
• [Link] - find some light textured backgrounds here
• [Link] - very colorful, bright and wild backgrounds
• [Link] - 100 mostly light textured
backgrounds
• [Link] - abstract, cosmos-like
backgrounds
• [Link] - all kinds of buttons to use on your web site
• [Link] - professional collection of icons (small
pictures) categorized by subject
• [Link] - very professional buttons, I might use
some for my own site :-)
To save an image you like, simply right-click on it and choose “Save Picture As”. Then
use it on your web site to make it more user-appealing.
If you are already able to accept credit cards from your walk-in customers, the costs of
adding a store front to your web site are $0. All you need in this case is a good and reliable
shopping cart (same as a store front). I have tried several for my customers and I especially
liked these:
• [Link]
• [Link]
• [Link]
If you are only starting out and don't have any way of accepting credit cards at this time,
you have two options. You can contact your local bank and tell them you would like to
open a merchant account. There are several fees involved in it anywhere between $100 and
$500, just like in registering your business name or purchasing a business license. If you
decide to go with this option, you will still need to purchase expensive software to process
your credit card payments.
Your other option is to find a company online that will give you a merchant account, a
store front and will process credit card payments for you. This is my way to go! And the
best way for you if you are just starting doing business online and don't want to invest a lot
of your hard-earned dollars. Here are the companies that many people are using (including
myself) to accept payments online:
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
• [Link]
Whether you are selling multiple items (a shopping cart can be easily set up in this case), or
one item or a service, the above list of companies is a good place to start.
Where to go from here
If you decided you want to start your own web site, you need a good guide to take you
through this process. Coming to America with a music background and learning how to
use computers was one of the scariest experience in my life. After all, I had to learn a skill
that could guarantee me a good job in years to come. And to be completely honest with
you, I wish a book like the one I wrote was available to me then, so I could actually see
how things are done in real time.
My web site states: "If you can type, you can make a web page!" and that is absolutely
true. Making a web site is very simple, but only if you are WILLING TO DO IT.
If you think that the first page I designed was extremely simple - YOU ARE RIGHT. IT
WAS! But if you think that your business page should not be simple, and has to use some
fancy technology and tricks - YOU ARE VERY WRONG!
So, unless you are trying to demonstrate to your visitors how good you are at designing
web sites, you should focus on how informational and easy to use your site is. And
Netscape Composer is doing just that for you. It helps you create a simple and straight
forward web site. No confusion whatsoever. It is a simple web page editor that allows
you to insert text and pictures as if you were creating any document.
You may view Table of Contents of "Create Your First Business Web Site in 10 days!" or
download 1st chapter completely FREE!
Term Definition
Browser A computer program that allows you to view web pages - offline or online.
Netscape and Internet Explorer are the most popular Internet browsers.
Buttons A small outlined area on a web page that you can click to make something
happen. Buttons are often used to submit information, process a form, or
any other interactive tool.
Chat Room Internet-based program that allows people to communicate live. You can
add your own chat room to your web site using [Link] free services.
Community To create a community on a web site means to allow people express their
opinions and share their problems through tools such as forum, chat room,
newsletter, discussion lists etc.
Counter Also known as "hit counter", it stands for the number of objects requested
by visitors. Most common objects "counted" are web pages and images on
it. A hit counter does not count the number of people coming to your web
site. Unique visitor counter does.
Default If you do not specify a setting for some object, it automatically assigns a
setting or a value to it. For example, if you don't specify the width of a table
on your web page, it will be automatically assigned "100%". Or if you don't
specify the size of a border around your image, it will automatically put a
border of size 1.
Directory A special kind of a folder that contains files and other folders on a computer
system. You can organize your web site into several directories, for
example, by creating a special folder to place all your images in and putting
all your text documents in another.
Domain Transfer Arranging for a new host to point to your domain name. You can also ask
your new hosting company to actually host your web site by transferring all
your files to their web servers.
Download To download means to copy a file - image, computer program, movie - from
remote computer to your computer. When you purchased this book, you had
to download it first to be able to read it.
Download Time The time it takes to download a program, a web page or any other computer
file. Download time of your web page should be under 10 seconds,
otherwise your visitors will leave without seeing it.
Appendix 3 - Web Dictionary
E-commerce An ability of a web site to accept and process orders. For helpful information
on e-commerce, please, visit
[Link]
E-mail Address Electronic address that allows people to communicate through the network
of computer systems.
Extension The end of a filename. Usually it is the last 3 or 4 letters of a filename that
indicate what type of file it is. For example, [Link] tells you that it is an
executable file, [Link] tells you that it is an Internet page and can be
viewed from a browser.
Form A document that needs to be filled out. Forms are used on web sites to
allow visitors submit information, feedback or questions. You can get your
own form at [Link]
Forum A special message board that allows web site visitors to post their
questions, answers and suggestions. You can set up your own forum
through [Link].
Frames Frames split a browser's window in several parts. They are often used to
have one section of a web site visible at all times, even when you scroll.
Beginners should not try to create frames on their web sites, because they
are very tricky and can confuse you in no time.
FTP Stands for File Transfer Protocol. You will use it to send your files to the web
server. WS_FTP LE is the tool I use for this book.
Host A computer that can be accessed by a user from a different location. A web
server is a host where you will store your web site files.
Image Any graphic used on your web site - picture, clipart, logo, etc.
Image Editor A computer program that allows you to create and modify images. An
example of image editor is PaintShop Pro and Adobe Photoshop.
[Link] This should be the name of your main web site file. If you name it anything
else, instead of your web page, you will see a list of all files in your web
directory.
Interactive Tools Features on your web site that allow visitors enter information, play a game,
answer a question, share an opinion or do something that is more than just
browsing it.
Internet Service A company that provides access to Internet. It gives you a user name, a
Provider password and a phone number to dial. If you have a modem in your
computer system, you will then be able to access the Internet.
Link Text or graphic that can be clicked on to get to another Web document. Also
known as hyperlink.
Mailing List A list of e-mail addresses that you can collect by putting a special form on
your web site. When you send a message to your mailing list, everyone
receives it by the click of a "send" button.
Merchant Account You need to have a merchant account to be able to accept payments from
your customers. Many online companies offer you free merchant accounts
today. [Link] and [Link] are some of them. However they do
require a transaction fee when an order is placed.
Modem A piece of equipment inside your computer (or attached to it) that allows you
to dial a phone number and access Internet.
Name Servers A program that translates names from one form into another. For example,
the Internet relies on Domain Name Servers (DNS) that translate domain
names into IP addresses.
Navigation A carefully thought out menu system that allows people to find documents
on your web site.
Netscape A program package that contains Composer (for designing a web page), a
Communicator Navigator (for viewing web pages) and other Internet tools.
Password Ability of a web site to restrict access only to those visitors who know the
Protection password. It is used for private sites, member-only sites and for security
reasons. Password protection tool is available from [Link] free of
charge.
Pop-up Window A window that suddenly appears on your screen. It is usually smaller than
other open windows and wants your immediate attention. Most of the
pop-up windows today, though, are used to get your attention to an
advertisement.
Appendix 3 - Web Dictionary
Real-time Credit A system that allows immediate processing of your online customers' credit
Card Processing cards.
Reload To reload a web page means to update it to reflect changes. You need to
reload (or refresh) a web page after you make changes to it and upload to
your web server.
Search Engines A program on the Internet that searches documents to find a word or a
phrase you specify. Examples of Search Engines are AltaVista and
WebCrawler.
Secure Server A web server that encrypts information and transactions to protect them
from someone else seeing them and abusing or taking advantage of such
information.
Shopping Cart A web page that allows visitors make online purchases through searching
or browsing, and submitting payment through a secure system. The
difference between a shopping cart and other e-commerce systems is that
a customer can purchase more than one items from your store in the same
transaction.
Site Map Table of contents of a web site. You can use it if you have over 10 pages, to
make it easy for people to see what your site offers.
Site Search A special web tool that your visitors can use to find information or a product
on your web site. [Link] offers such tool free of charge.
Text Editor Any computer program that allows you to create, modify and save a text
document. You need a text editor for working with HTML code behind your
web pages.
Traffic Number of people coming to a web site. The more traffic, the better. You
can find out how much traffic your web site gets by viewing and analyzing
the log files on your web server.
Upload To upload means to transfer files from one computer to another. You will
upload the files you created for your web site, to your web server. Until you
upload all the files, your web site will not be accessible from the Web.
URL Address of a web site. URL usually starts with "[Link] Example of a
URL is "[Link]
Web Hosting A company that provides a physical location for storing web sites. Many web
Company hosting companies extend their services to free web tools and utilities.
Web Page Any document you see on the Internet, that contains text, images and links
to other web pages.
Appendix 3 - Web Dictionary
Web Page Editor A computer program that allows you to create web pages visually. You can
add text, pictures, links, tables and other objects to your web page by the
click of a button. No HTML skills is necessary. An example of a such a web
editor is Netscape Composer.
Web Server A remote computer that allows people to store web sites. A web hosting
company gives you its address, user name and a password to access it at
any time. You need to access a web server to upload your site's files to the
Web.
Web Site A collection of web pages that belongs to one company, organization, or
person.
Table of Contents
Introduction
10 DAYS? NO KIDDING!
Chapter 1
PUTTING YOUR BUSINESS ONLINE
Chapter 2
ALL YOU NEED TO KNOW ABOUT DOMAIN NAMES
Chapter 3
DISCOVER WEB HOSTING
Chapter 4
GETTING READY TO ROLL!
Chapter 5
DESIGN YOUR WEB SITE
Chapter 6
NETSCAPE COMPOSER INTERACTIVE
Chapter 7
HTML IS FOR DUMMIES!
Chapter 8
MAKING YOUR SITE AVAILABLE ONLINE
Chapter 9
FREEBIES FOR YOUR WEB SITE
Appendix 1
HOW CAN I...
Appendix 2
Setting up your e-mail
Appendix 3
Web Dictionary
Appendix 4
The Art of Writing Effective Web Site Sales Copy
Winning Sales Letters [Link] ORDER BOOK NOW!