CHAPTER

Legislation: The Client’s

Rights and Your Rights

TRUE OR FALSE 6. T F You may refuse to do something

beyond your scope of practice.
Circle T for true, or circle F for false.
7. T F Acommon act of courtesy is one
1. TF Employment standards and way to respect a client’s dignity.
legislation protect you from
harassment. 8. TF Itis okay to open a client’s mail in
case it contains upsetting news.
2. T F_ Libel is making false statements in
print. 9. T F_ Respecting a client’s dignity can
encourage independence.
3. T F The unnecessary use of restraints is
false imprisonment. 10. TF You may encourage the client to
share their private life and personal
4. T F Civil laws deal with relationships information for your interest.
between people.
11. TF Human rights legislation protects
5. TF A designated health care provider against harassment.
can ask you to obtain consent from a
client.
18 CHAPTER 5 _ Legislation: The Client’s Rights and Your Rights

MULTIPLE RESPONSE * 14. How can you show respect to your clients?
From the list below, choose all ofthe correct answers. A. Be courteous
B. Respect the person’s belongings and
92. Basic human rights in Canada include: property
A. The right to equality before and under C. Avoid eye contact
the law, without discrimination based D. Try to do as much as you can for the
on race, ethnic origin, colour, religion, client
sex, age, or disability E. Assist with personal care and grooming
B. Freedom of action whenever—and only if—necessary
C. Freedom of thought, belief, opinion, Be patient
and expression Listen attentively
D. Freedom of peaceful assembly and GeAddress an adult by title and last
association name, unless the person tells you to do
The right to drive otherwise
The right to vote I. Never scold, laugh at, or embarrass the
The right to enter, remain in, and leave person
Canada
ites
clenhera
| ary The right for illegal immigrants to stay 15. Informed consent for a treatment should
in Canada include knowledge about:
I. The right to life, liberty, and security Potential risks and side effects of the
J. Freedom of conscience and religion treatment
The reason for the treatment or service
43. Most long-term care facilities have policies How the treatment will be done
that recognize that residents have the Who will be doing the treatment
following rights: The expected outcomes
A. To be treated with dignity and respect What will be done during the treatment
B. To live in a safe and clean environment Other treatment options
C. To be properly sheltered, clothed, >TOMMOOW
The health care worker's opinions of the
groomed, and cared for treatment
D. To keep and display personal — The likely consequences of not having
possessions, pictures, and furnishings in the treatment
their rooms
E. ‘To have family present 24 hours a day if
MULTIPLE CHOICE
the person is dying
F To have hairdressing and barber services Circle the correct answer.
provided free of charge
G. To be free from abuse 16. If a client has different values or standards
H. To discuss problems or suggest changes from yours, you should:
to any aspect of the services provided to A. Respect the client as an individual
them B. Refuse to care for the client
To privacy and confidentiality C. Firmly tell the client what your values
To give or withhold informed consent are
a To autonomy (the right to make D. Discuss the client’s beliefs with others at
decisions) work or at home

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ee CHAPTER’5 Legislation: The Client’s Rights and Your Rights 19

17. If you are asked to obtain a client's signature 21. What action by the support worker protects
on an informed consent form, you should: the client’s right to personal possessions?
A. Make sure the client is mentally A. ‘Throwing away old cards, letters, and
competent magazines to tidy the unit
B. Refuse because this is not a support B. Rearranging personal items so they are
worker's responsibility more decorative
C. Ask a family member to witness the C. Getting the client’s permission to look
signature for an item in the closet
D. Call the doctor to witness the signature D. Taking a piece of candy from the client's
candy dish when he or she is not present
18. I=faclient refuses treatment, what action
should be taken by the health care facility? 22; An advance directive is:
A. Give the treatment as ordered A. ‘The care plan
B. Honour the request and discontinue the B. An order not to resuscitate the client
treatment C. A legal document stating the client's
C. Find out what the client is refusing and wishes about future health care,
why treatment, and personal care
D. Tell the family that the client must be D. A document stating the client’s wishes
removed from the facility about his or her personal belongings

19. Accient tells you he is upset because he 23: A legal right is something that a person:
believes his treatment was done incorrectly A. Must earn by getting a job
yesterday. Your action is based on which of B. Must be a certain age to get
the following? C. Is entitled to in Canada
0 A. He has a right to voice his concerns and D. Can get by applying for it from the
to have the facility try to correct the gover nment

matter.
B. You know the treatment was done 24. When a client complains to you about the
correctly. home care agency's policies, you should:
C. He complains constantly, so everyone A. Defend the agency and the policy
ignores his concerns and questions. B. Check the client’s mental status on the
D. He is confused and forgets what was care plan
done yesterday. C. Inform your supervisor of the complaint
D. Act interested and record it in your
20. What rights do clients have? notepad
A. They have the right to electronic privacy
and confidentiality. 25. A living will addresses the client’s wishes
B. They may take part in social, cultural, about:
religious, and community activities. A. Preferences about the care used to
C. They may receive support and sustain the client's life
reassurance from family members and B. Care and guardianship of the client's
friends. young children
D. AIl of the above Having a tree planted in the client’s name
OO Who will receive the client’s assets and
property once the client has died

Copyright © 2022 Elsevier Inc. All rights reserved.

20 CHAPTER 5_ Legislation: The Client’s Rights and Your Rights

26. Who is responsible for job safety inalong- « 27. An act is another term for:
term care facility? A. Standard
A. The clients B. Policy
B. ‘The maintenance staff who repair C. Law
broken equipment D. Licence
C. Both employers and employees
D. The provincial minister of health

MATCHING
From the list provided, choose the word that best fills in the blank in each statement.
28. Making a false written statement that hurts the reputation of A. Care; treatment
another is called

29. Discussing a client’s treatment with your best friend invades the B. Privacy
client’s

30. In order to protect the client’s right to privacy, the client’s body C...Libel
must not be needlessly

31. Consent is needed for to D. Negligence

observe the client’s care.

32. The client has the right to and E. Invasion of privacy

mail without interference.

33. Information about the client’s ; FE Others

, and condition is kept
confidential.

34. An individual has failed to act in a reasonable and careful G. Send; receive
manner and caused harm to the person or the person’s property.
This is a tort known as

35. A support worker opens a client’s mail and reads it. This is a tort H. Exposed (or uncovered)
known as

Copyright © 2022 Elsevier Inc. All rights reserved.

 CHAPTER 5__ Legislation: The Client’s Rights and Your Rights pai

From the list provided, choose the word that best fills in the blank in each statement.
36. After her morning care is completed, a client wants to do activities. A. Slander
The support worker does not allow the client to go. This is a tort
known as

37. A living will addresses the client’s wishes about his B. Assault
when he is at a point when he cannot speak for himself.

38. While cleaning a client’s dentures, the support worker drops and C. Documenting
breaks them. This is a tort known as (or recording)

39. Instead of allowing the client a choice, the support worker tells the DD: Private
client that she will get a shower whether or not she wants one. This
is a tort known as

40. An individual makes defamatory statements about another person. Negligence

This is a tort known as

41. A support worker talks to employees from other departments about False imprisonment
a client. This is a tort known as

42. Your best protection against charges of negligence is Care

every procedure.

43. The client is allowed to visit family and friends in lel Invasion of privacy
Pa

From the list provided, choose the word that best fills in the blank in each statement.

44. A client pressed the call bell 20 minutes ago. When no one responds, he A. Invasion of privacy
tries to go to the bathroom alone, slips and falls, and breaks a hip. ‘This
is a tort known as

45. An individual has injured the name and reputation of a person by making ge Intentional
false statements to a third person. This is a tort known as

46. An individual attempts or threatens to touch another person’s body Negligence

without the person’s consent. This is a tort known as

47. An individual touches another person’s body without the person's False
consent. This is a tort known as imprisonment

48. An individual exposes the private affairs of another person to a third Slander
person. This is a tort known as

49. An individual restrains or restricts another person’s freedom of movement Assault

without a designated health care provider's order. This is a tort known
as

50. A worker causing harm to a person deliberately is called an act. Battery

51. A will addresses the client’s wishes about personal Property

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2 CHAPTER 5 __ Legislation: The Client's Rights and Your Rights

Match the words and definitions. .

52. What you should or should not do Ae Right

53. Having free choice B. Legislation

54. Legally responsible G Liable

55. Wrongful act committed against a person or a person's property ‘By Negligence

56. A body of laws Je: Ethics

57. Failing to act in a competent manner era] Act

58. Touching a person’s body without consent Autonomy

59. Injuring the reputation of a person by making false statements coBattery

60. Specific law —_— Defamation

61. Something to which a person is justly entitled een) Tort

FILL IN THE BLANKS

62. Informed consent is based on and

63. If a client complains of chest pain and you do not report this to your supervisor, this is a
act.

64. Discussing a person’s treatment with your best friend invades the person’s

65. List the waysys y'you can p protect a client’s right

g to p privacy.y.

0eero
BS
Cx
(>
“one

66. What can cause negligence?

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 CHAPTER 5 _ Legislation: The Client’s Rights and Your Rights 23

67. What are some of the laws that protect workers?

SOo
Ee

68. Who is responsible for job safety?

69. A will addresses the client’s wishes about , whereas a living

will addresses the client’s wishes about

Copyright © 2022 Elsevier Inc. All rights reserved.