CHAPTER
The Role and Responsibilities
| of the Support Worker
EE
er
aI
ITOPh
VE
TRUE OR FALSE F Wearing any amount of fragrance
can cause breathing problems for
Circle T for true, or circle F for false. some clients.
ahs Wiles Most adults over the age of 70 years F In long-term care facilities, support
have a disabling illness. workers assist clients with complex
health challenges.
P24 Nea © Support workers are expected to
adapt their work to the setting and
needs of the client. MULTIPLE RESPONSE
3 ANS Unregulated care providers must From the list below, choose all ofthe correct answers.
adhere to their employer’s code of
behaviour at all times. 9. Activities of daily living include:
Bathing
4. T F Discretion means keeping all private Toileting
information to yourself. Feeding
Personal hygiene
sysdh Oy It is okay to discuss your personal Ambulating or transferring
problems with a client you have Ba
Se
(ec
OG) Preparing meals
been working with for a long time.
6 iF The goal of support workers is to
demonstrate true compassionate
care for their clients and families at
all times.
CHAPTER 1_ The Role and Responsibilities of the Support Worker
10. Support workers’ responsibilities can be .« 14. Practices for a professional appearance
grouped into the following categories: include:
A. Personal care Following dress code policies
B. Documenting and reporting any basic Keeping fingernails clean and freshly
assessments, observations, and care polished
C. Financial support Wearing clean stockings or socks
D. Family support Wearing comfortable, clean shoes
E. Legal assistance Ensuring underclothing cannot be seen
EF Social support or detected
G. Support for nurses and other Refraining from wearing makeup
professionals Keeping hair away from the face and off
H. Housekeeping/home management the collar
es
Wearing mildly scented perfumes,
iT. Which statements about support work are colognes, or aftershaves
correct? —. Wearing a clean, well-fitting, modest
A. Support work is a regulated profession. uniform
B. ‘The ultimate goal of support work is to = Wearing an appropriate identification
improve the person's quality of life. badge
C. Support work services provided to
people in their homes help them remain 15. When solving problems, which of the
independent and with their families. following should you consider?
D. Support work makes a difference in Personal desire to solve the problem
people’s lives. Priorities of support work
E. Support work requires showing kindness, Client’s viewpoint
sensitivity, and understanding to clients. Supervisor's viewpoint
Scope of practice
12. The letters in the acronym DI/PPS stand for: eb
OO Whether you will be paid extra for
A. Identification solving the problem
Bie Privacy,
Gy eSincerity 16. Where should you find information about
Deg Preterences your scope of practice?
E. Discretion Clients
FE Personal space Your supervisor
G. Independence Employer’s policies
H. Individualized care Friends and co-workers
I Safety MOOWS
The educational program
J. Dignity
13. To be a true professional, you should
demonstrate:
A. A positive attitude
B. A sense of responsibility
C. A professional appearance
D. Discretion about client information
E. Discretion about personal matters
F Acceptable speech and language
G. ‘That you engage in lifelong learning
Copyright © 2022 Elsevier Inc. All rights reserved.
CHAPTER 1 The Role and Responsibilities of the Support Worker 3
17. The clients you support can be grouped 21. Support workers can advocate for their
according to their problems, needs, and ages. clients by:
Some of these groups are: A. Never leaving their clients’ side
> Healthy older people who live B. Providing empathetic care
independently C. Acting appropriately at all times
Mothers and newborns D. Speaking or acting on behalf of the
People with disabilities client when necessary
People who are in jail
People with medical problems 22. The ultimate goal of support work is to:
Ow
mioAthletes receiving therapy for sports A. Alleviate the client’s pain
injuries B. Improve the client’s quality of life by
People with mental health problems providing compassionate care
People needing rehabilitation C. Ensure the client is clean and dry at all
Children times
Older people living in a live-in facility D. Perform all assigned duties
ATO People having surgery
23; An example of discretion would be:
A. Using responsible judgement when
MULTIPLE CHOICE speaking about a client
Circle the best answer. B. Refraining from using clients’ names
when talking about them in the
18. A reflective practice review is: lunchroom
A. ‘Thinking about problems that occurred C. Speaking to the client’s family and
with a co-worker friends about the care the client
B. Being discreet when speaking with a receives
client’s family D. Talking to your co-worker about your
C. An honest self-evaluation of all the care private life while you are making beds
you provided to the client
by: Planning client care around staff 24. Amy is a support worker who has just
availability graduated from school. She plans to wear her
engagement ring to work once she is hired.
19. A support worker is considered to be: What should you advise her about this?
A. An unregulated care provider A. She will never get a job if she wears her
B. An unregulated nurse ring.
C. A certified support worker B. She has only a small diamond in her
D. A regulated care provider ring, so it would be okay to wear it.
C. She should not wear it around her
20. A support worker's scope of practice refers supervisor.
to the: D: Her ring can scratch a client and may
A. Skills that the employer wants create an infection control risk, so she
performed should not wear it.
B. Amount of practice that is needed to
perform a skill safely 25. Having concern for a client is:
C. Limit and extent of a health care Awe Gating
worker's role as determined by the B. Sympathy
employer's policies C. Enthusiasm
Amount of time it takes to perform a skill D. Admiration
Copyright © 2022 Elsevier Inc. All rights reserved.
4 CHAPTER 1 The Role and Responsibilities of the Support Worker
26. A way to preserve the client’s dignity would . 27. Which is an example of an instrumental
be to: activity of daily living (ADL)?
A. Be considerate ee Grooming and dressing
B. Demonstrate empathy B. Management of medication
C. Be respectful of the client’s wishes C. Assisting with meals
D. Maintain a cheerful approach at all times D. Promoting physical comfort
MATCHING
Match each statement in the left column with the correct word in the right column.
28. Supervises LPNs/RPNs and support workers AS Occupational therapist
29: Diagnoses and treats diseases and injuries B. Speech—language pathologist
30. Provides respiratory treatments and therapies Social worker
31. Assesses and plans for nutritional needs Dietitian
Bye Assists people with musculo-skeletal problems 6)
eeePhysician/designated health care provider
35: Assists people with learning or retaining skills Physiotherapist
needed to perform activities of daily living
34. Treats people with speech, voice, hearing, Respiratory therapist
communication, or swallowing disorders
35. Assists people with their spiritual needs Spiritual advisor
36. Helps clients and families with social and Nurse
emotional issues affecting illness and recovery
FILL IN THE BLANKS
Complete the following fill-in-the-blank questions in the space provided.
ove A person receiving care in a hospital is called a sina
live-in facility is called a ; in the community is
called a
38. Professionalism is an approach to work that demonstrates
’ and
Copyright © 2022 Elsevier Inc. All rights reserved.