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English Script 1

The document outlines a customer service call script for Yes Bank, detailing various stages such as greeting, acknowledgment, apology, and confirmation of the customer's full name. It includes prompts for placing the call on hold, checking for further assistance, and ensuring customer satisfaction. Additionally, it promotes digital banking services and requests feedback on the customer service experience at the end of the call.

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adarshdubey7738
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3 views1 page

English Script 1

The document outlines a customer service call script for Yes Bank, detailing various stages such as greeting, acknowledgment, apology, and confirmation of the customer's full name. It includes prompts for placing the call on hold, checking for further assistance, and ensuring customer satisfaction. Additionally, it promotes digital banking services and requests feedback on the customer service experience at the end of the call.

Uploaded by

adarshdubey7738
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

( Opening)

✓• Good morning welcome to yes bank my name is Adarsh how can I help you
( Akhnowledg ment)
✓. Sure I would be glad to assist you I would definitely help you in this regard surely I well help
you
(Apologey )
✓. Mr /ms sorry for the issue caused to you we will surely help you
( Confirm full name )
✓. Main I know you full name
✓. Have you thought colled rigisteded
✓. Thank you (verification)
( Hold script)
✓. May I place you coll on hold while I check the details for you
(Hold release)
✓. Thank you for staying online Mr /ms
( Hold re fresh)
✓. Thank you for being on line Mr /ms nitesh the system is taking time to refresh please stay with me on
the coll while I seek information
( Further assiint)
✓. Is there any thing else that I may assist you with
(Satisfaction check )
✓. Mr /ms hope you are satisfied with the resolution provided to your query
( Digital channel promoter)
✓. For better banking experience you may use WhatsApp banking iris application and net banking
services
( NPS rating script )
✓. Mr /ms ABC you will receive a feedback link on your registered email id you can rate this coll between
to 0 where 10 is the highest rating if you are satisfied with our coustomer service experience please
rate as 10
( Closing )
✓. Thank you for colling yes bank have a great day ahead

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