Scribd
Upload
2 views2 pages

Project 2

This document outlines a study aimed at evaluating and comparing patient satisfaction levels in private versus public hospitals in Arambag, India. It highlights the importance of patient satisfaction as an indicator of healthcare performance and identifies various factors influencing satisfaction, including service-related aspects and sociodemographic variables. The study seeks to provide insights into the differences in patient experiences between the two healthcare sectors.

Uploaded by

supratikatt
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
2 views2 pages

Project 2

This document outlines a study aimed at evaluating and comparing patient satisfaction levels in private versus public hospitals in Arambag, India. It highlights the importance of patient satisfaction as an indicator of healthcare performance and identifies various factors influencing satisfaction, including service-related aspects and sociodemographic variables. The study seeks to provide insights into the differences in patient experiences between the two healthcare sectors.

Uploaded by

supratikatt
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Title

Cross-Sectional Survey of Patient Satisfaction with Services at Private Versus Public Hospitals in
Arambag

Introduction
Patient satisfaction is one of the important indicators of the performance level of the health system. It
reflects the patients’ views of the care they receive and affects their utilization of health services,
compliance with treatment, and health outcomes. In India, health care is delivered by both the public and
private sectors, which have their own differences in terms of infrastructure, accessibility, cost, and quality.
The public health system is very important for providing affordable health care, particularly for the poor,
while the private health system is perceived to provide better quality care but at a higher cost.

Arambag, which is a subdivision of Hooghly district, serves a varied population who are utilizing both
public and private health care services. However, there is limited data available on the comparison of
patient satisfaction between public and private hospitals in this region. The purpose of this study is to
evaluate and compare the levels of patient satisfaction of patients in private and public hospitals in
Arambag.

Objectives
Primary Objective:
* To evaluate and compare the level of satisfaction with healthcare services among patients visiting
private and public hospitals in Arambag.
Secondary Objectives
* To determine the factors that affect patient satisfaction in public and private hospitals.
* To evaluate patient satisfaction with various aspects of healthcare services. * To investigate the
relationship between sociodemographic variables and patient satisfaction.

Variables

Independent Variables
* Type of hospital (public / private)
* Service-related factors:
* Waiting time
* Availability of doctors
* Behavior of healthcare staff
* Cleanliness and hygiene
* Availability of medicines
* Cost of services
Dependent Variable
* Patient satisfaction level
Sociodemographic
* Age
* Gender
* Education level
* Occupation
* Socioeconomic status
Health Service Utilization Variables
* Type of service utilized (OPD/IPD)
* Hospital visits per year
* Length of hospital stay (if hospitalized)

Outcome Variables
* Overall patient satisfaction score
* Satisfaction scores domain-wise:
* Accessibility
* Quality of care
* Communication
* Infrastructure
* Affordability * Satisfaction levels in public and private hospitals compared

You might also like