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Interview Questions

The document outlines interview questions for a manager at a resort, focusing on various aspects of the business including company background, revenue cycle, and expenditures cycle. Key areas of inquiry include reservation processes, service utilization, payment handling, revenue recognition, and compliance with standards. The framework also emphasizes the importance of control environment and risk assessment in managing the resort's operations.

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Ticia Tungpalan
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2 views2 pages

Interview Questions

The document outlines interview questions for a manager at a resort, focusing on various aspects of the business including company background, revenue cycle, and expenditures cycle. Key areas of inquiry include reservation processes, service utilization, payment handling, revenue recognition, and compliance with standards. The framework also emphasizes the importance of control environment and risk assessment in managing the resort's operations.

Uploaded by

Ticia Tungpalan
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Interview Questions for Manager

ABOUT THE RESORT

● Background of the Company


● Mission
● Vision
● Organization Structure/Chart
● Nature of the Business
● Services Offered

REVENUE CYCLE

● Reservation & Booking Process

1. What are the primary booking channels used by the resort (direct bookings, online travel
agencies, walk-ins, etc.)?
*If there is a 3rd party platforms - ffq
- What percentage of bookings come from third-party platforms, and how do their
commissions impact financial reporting?

2. Do you require advance payments or deposits for reservations? If so, how does this
impact cash flow?

3. How do you handle cancellations and refunds?

● Arrival and Check-in

1. How do you ensure that reservations are accurately recorded and linked to the guest
profile?

2. What is your process for managing overbookings or ensuring availability during peak
seasons?

3. How do you upsell or cross-sell services during the check in process?

● Service Utilization and Additional Sales

1. What are the main sources of revenue for the resort?

2. Do you offer discounts or promotions? If so, how do they affect overall revenue?

3. How are charges for additional services tracked and integrated into guest bills?
● Departure and Check-out (Final Billing)

1. What payment methods do you accept, and which is the most commonly used?

2. How do you handle outstanding balances or unpaid bills?

3. Do you have partnerships with corporate clients or travel agencies that affect your billing
and revenue recognition?

4. What safeguards exist to prevent errors in payment processing or fraud during check-
out?

● Revenue Recognition and Feedback

1. Is the business complying to any accounting and non-accounting revenue recognition


standards?
- what steps would you take to maintain ongoing compliance in light of changing
regulations or business practices?

2. How do you determine the timing of revenue recognition for multi-day stays or seasonal
promotions?

3. How do you encourage guests to return to the resort?

4. How do guest reviews and feedback influence revenue and future bookings?

EXPENDITURES CYCLE

CONCEPTUAL FRAMEWORK

● Control Environment
● Risk Assessment
● Control Activities
● Information and Communication
● Monitoring Activities

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