Scribd
Upload
19 views18 pages

Essential Skills for Entrepreneurs

Entrepreneurs need strong communication, math, and problem-solving skills. Communication skills involve writing effective business documents, speaking clearly on the phone and in meetings, and listening actively. Math skills include performing basic calculations, managing sales transactions, and working with percentages for tasks like calculating growth rates and discounts. Problem-solving requires defining problems, gathering information, evaluating alternatives, taking action, and reviewing outcomes, which is best done through group brainstorming and consensus-based decision making.

Uploaded by

Mukesh Meena
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODP, PDF, TXT or read online on Scribd
19 views18 pages

Essential Skills for Entrepreneurs

Entrepreneurs need strong communication, math, and problem-solving skills. Communication skills involve writing effective business documents, speaking clearly on the phone and in meetings, and listening actively. Math skills include performing basic calculations, managing sales transactions, and working with percentages for tasks like calculating growth rates and discounts. Problem-solving requires defining problems, gathering information, evaluating alternatives, taking action, and reviewing outcomes, which is best done through group brainstorming and consensus-based decision making.

Uploaded by

Mukesh Meena
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODP, PDF, TXT or read online on Scribd

WHAT SKILLS DO ENTREPRENEURS NEED?

2.1Communication Skills 2.1 2.2Math Skills 2.2 2.3Problem-Solving Skills 2.3

Lesson 2.1 COMMUNICATION SKILLS

GOALS

Develop good skills for writing, speaking, and listening.

WRITING SKILLS
Effective business letters Effective business memos

RULES FOR WRITING BUSINESS LETTERS


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Key all formal correspondence. Spell names correctly and have the correct address. Always date your business correspondence. Use names and titles appropriately. Be direct and positive. Be persuasive and specific. Avoid using fancy language. Be polite. Use an appropriate closing. Proofread for spelling and grammatical errors.

SPEAKING SKILLS
Telephone conversations Meeting with customers and suppliers

TELEPHONE TIPS
1. Speak clearly, and talk directly into the receiver. 2. Be cheerful. 3. Always speak politely. 4. Think about what you are going to say before you make a call. 5. Take notes.

MAKING THE MOST OF PERSONAL CONTACTS


1. Shake hands and make eye contact with the person you are meeting. 2. Show an interest in what the other person is saying. 3. Speak clearly. 4. Do not appear rushed or anxious to be somewhere else. 5. Thank the person at the end of the meeting.

LISTENING SKILLS
1. Focus your attention on the person who is speaking. 2. Think about and try to understand what the other person is saying. 3. Ask questions to make sure you understand what the person is saying. 4. Take notes to confirm what you are hearing.

Lesson 2.2 MATH SKILLS

GOALS

Use basic math skills in business. Complete sales transactions. Calculate percentages for business purposes.

BASIC MATH SKILLS


Addition and subtraction Multiplication Averages using division

SALES TRANSACTIONS
Purchase orders and invoices Sales tax Sales slips Managing a cash drawer

BALANCING THE CASH DRAWER


Cash Checks + Credit sales Total receipts Refunds Adjusted receipts Opening cash Actual receipts $348.62 154.20 218.98 $721.80 21.47 $700.33 50.00 $650.33

PERCENTAGES
Growth rates Interest earned Interest payments Exact interest method Ordinary interest method Markups and markdowns Discounts Due dates Last day for discount

Lesson 2.3 PROBLEM-SOLVING SKILLS

GOALS

Use the six-step problemsolving model. Recognize the importance of group decision making.

USE A PROBLEM-SOLVING PROCESS


Define the problem Gather information Identify various solutions Evaluate alternatives and select the best option Take action Evaluate the action

GROUP PROBLEM SOLVING


Brainstorming Consensus-based decision making

BRAINSTORMING
Brainstorming is a creative group problem-solving technique that involves generating a large number of fresh ideas.

CONSENSUS-BASED DECISION MAKING


Consensus is agreement among a group of people.

You might also like