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2 Question Task 2

The document includes two tasks: writing an informal letter to a friend about a problematic smart watch and a formal letter to the customer service team detailing the issues with the watch. The informal letter expresses dissatisfaction with the watch's functionality and suggests a replacement. The formal letter outlines specific problems with the watch and requests a replacement instead of a refund.

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muzaffarbaxtiyorov2009
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15 views3 pages

2 Question Task 2

The document includes two tasks: writing an informal letter to a friend about a problematic smart watch and a formal letter to the customer service team detailing the issues with the watch. The informal letter expresses dissatisfaction with the watch's functionality and suggests a replacement. The formal letter outlines specific problems with the watch and requests a replacement instead of a refund.

Uploaded by

muzaffarbaxtiyorov2009
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTION TASK 2

You recently bought a smart watch from an online


store. A few days later, the store sent you this
message.
Dear customer,
Thank you for purchasing from our store. We’ve
received your complaint about the smart watch.
Could
you please tell us exactly what the problem is?
Also,
would you prefer to receive a replacement or a full
refund? Your feedback helps us improve our
service.
Customer Service Team
Task 1.1 - Informal Letter
Write a letter to your friend about your experience.
Write about what happened and what you think the
company should do.
Write about 50 words.
Task 1.2 - Formal Letter
Write a letter to the customer service team. Explain
the
problem with the watch and tell them what action
you
would like them to take.
Write 120-150 words.
Task 1.1 :
 Hello Shuhrat
Hope you doing well . SOMEDAYS ago I
bought smart watch from online store and it is
just trash.
Timer changing but not same as others clocks ,
setting and other futures’re not working . I am
planning to replace this with new one . What do
you think about my opinion? Let me know.
Your friend Aziz
Taks 1.2:
 Dear Service manager
I know it is not your problem , because while
you buying this you also did not know about this
watch’s problems, but I am little bit nervous about
them. This watch has lots of problems , for example:
This watch’s timer and clock working so bad , both
runs but too wrong I always change time and after 1
hour my smart watch shows 2 hours past . At the same
time others futures are not working such most
important ones “ Phone” application and “Health care
“ [Link] both truly important for me.
So that’s why I was planning to take back my cash
and give back this watch , but I ask about it from my
parents what would I do , which way is better and they
say that:
Just replacing my own smart watch with new would
be great choose due to some reasons. Then that’s why
I am planning to replace it with new one.
The customer

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