Subject Managing People and Organisations
Segment People at Work
Topic Introduction
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Table of Contents
1. Background
2. Segment Overview
3. Objectives
1. Background
The purpose of this segment is to develop your ability to effectively identify, analyse
and solve problems stemming from people and human behaviour in organisations.
These skills are core components of the job of a manager.
2. Segment Overview
Dealing with people is a key part of the job of a manager. Because this programme
is designed to equip you to become effective senior managers, the segment will
begin with a brief overview of the job of a manager. The segment will then look at
some historical views about management. These have helped shape the modern
ideas in this course about how a manager can most effectively deal with people. This
segment will go on to teach you how to identify the ways in which differences
between individual people contribute to organisational problems.
Each topic will introduce you to a particular aspect of human behaviour (for example,
personality, perception, motivation and communication), and then provide you with
methods to manage the "people problems" in organisat ions. Unlike typical courses in
which you only learn theory, you will apply what you learn to solve problems. In this
segment, you will diagnose and provide solutions for correcting people problems in
organisations by applying readings to examples and exercises.
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Subject Managing People and Organisations
Segment People at Work
Topic Introduction
3. Objectives
Objectives: People at Work
Upon completion of this segment, you should be able to
describe the different roles of managers and the skills they use
describe how individual differences in behaviour and style affect and
contribute to organisational problems
recognise the different ways in which people perceive the world and make
decisions
describe when and why people are driven to take action (ie, motiv ation,
satisfaction and performance)
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