Performance — Mastering DFMS Paper 3 Listening and Integrated Skills Skill 9

Contents

SKILL 9
Visual Interpretation — Interpreting Information Presented in Charts and Graphs
(p. 103)

TEACHING WRITING PRACTICE TEXT TYPES

 Charts and Graphs  Task 1 (p. 110)  Pie charts (p. 104)
(p. 103)  Task 2 (p. 112)  Bar Graphs (p. 105)
 How to Interpret a Chart EXAM PRACTICE  Line graphs (p. 108)
or Graph? (p. 104)  Task 1 (p. 115)  Workplace email (p. 118)
 Task Assistant (p. 117)
- Visualising the story (p. 117)

- Writing tips (p. 118)

- Useful expressions (p. 120)

Data File Marking Scheme

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9 Visual Interpretation —
Interpreting Information Presented in Charts and
Graphs

In Part B of the listening examination, you may be asked to interpret and summarise the information
presented in a chart or a graph. Usually, a brief summary statement is required. You may have to incorporate
the summary statement into your writing task.

Charts and Graphs

The main function of a chart or a graph is to

display data. There are different types of charts
and graphs. Below are three common ones found
in the Data Files for past examination papers.

1 Pie chart 2 Bar graph

Do you think the poster is appropriate? Number of visitors to the Hong Kong Bird Park

A pie chart is a type of chart that represents data in A bar graph is a type of graph that represents data using
a circular graph. rectangular bars.
The slices of pie show the relative sizes of the data. The lengths of the bars show the quantities of different
categories.
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Performance Mastering DF Paper 3 Listening and Integrated Skills

3 Line graph

Total expenditure on green farming technologies (HK$)

A line graph uses a line to

connect various data points.

It is most useful for showing

trends or identifying how two
variables are related.

Usually, you won’t be asked to describe the

chart or graph in detail. Instead, you are
expected to summarise the main trend in
the chart or graph and then incorporate the
message into your writing task.

How to Interpret a Chart or Graph?

Text Type: Pie Charts
To interpret a pie chart, you should read the chart title, legend and labels.
Example
Chart title
The pie chart describes the
Users of the City Library different groups of library
users of the City Library.

Legend
Segment
label

Look at the legend (also known as a key) carefully. The legend tells you what each segment of the pie chart
represents.

In the examination, you will most likely need to describe the most significant data in a pie chart, for
example, the biggest or smallest percentage. Do not be distracted by the less relevant data.
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 Skill 9

We can see from the pie chart that of all the

users of the City Library, 64% of them are
retirees, 18% are teenagers, 9% are adults, and
9% are children. The majority of users of the
City Library are retirees.

Your interpretation of the pie chart should be:

The majority of users / Most users of the City Library are retirees.

To construct the above statement, you have to extract pieces of information from the chart title, the label of
each segment and the legend.
Users of the City Library

Your interpretation of 64%

The majority   of    users of the City Library   are   retirees.

Add function words   Add a verb

Text Type: Bar Graphs / Bar Charts

There are two types of bar graphs — horizontal bar graphs and vertical bar graphs. A bar graph has an X-axis
and a Y-axis.
Examples

Students’ favourite type of film Number of visitors to the

Hong Kong Bird Park
Y-axis

Y-axis

X-axis X-axis
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Performance Mastering DF Paper 3 Listening and Integrated Skills

Most likely, you will be asked to interpret the statistically significant information. You do not have to
describe the bar graph in detail.

Students’ favourite type of film

→ Students’ favourite type of film is comedy.

Depending on the writing task, you may be asked to describe a trend.

Number of visitors to the

Hong Kong Bird Park

→ The number of visitors to the Hong

Kong Bird Park has decreased steadily/
considerably from 2018 to 2022.

Verbs to describe trends

Description Verbs
To describe an upward trend goes up, climbs, grows, increases, jumps, rises
goes down, falls, declines, drops, decreases, plummets/plunges (falls
To describe a downward trend
suddenly)
To describe a stable trend maintains, remains, stays (at the same level), holds (constant)

Adverbs used when describing trends

To describe ... Adverbs
sharply, rapidly, quickly, steeply, steadily, gradually, moderately,
the speed of a change
slightly, slowly
the degree of a change considerably, significantly, substantially, a little
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HKDSE Tip
The graphs below show how verbs and adverbs can be used to describe trends.

Verbs to describe an upward trend Verbs to describe a downward trend

• goes up • goes down
• climbs • falls
• grows • declines
• increases • drops
• jumps • decreases
• rises

Verbs to describe a sharp fall Verbs to describe a stable trend

• plummets • stays
• plunges (constant)
• remains
(steady)
• remains
(stable)

Adverbs to describe a trend

sharply, quickly,
rapidly, steeply

considerably,
significantly,
substantially

steadily,
gradually,
moderately

slightly, slowly

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Performance Mastering DF Paper 3 Listening and Integrated Skills

Text Type: Line Graphs / Line Charts

A line graph is used to represent data collected about a specific subject over a specific time interval. All the
data points are connected by a line.

A line graph can be straight or curved, or it can look like a line with connected dots. It has an X-axis and a
Y-axis.

Example 1
The X-axis represents the years, from 2000 to 2020, and the Y-axis represents the amount of profit made
in each of the years. As you can see from the line graph, Kim Bakery’s profit grew considerably from 20
million dollars in 2000 to 800 million dollars in 2020.

Performance report for Kim Bakery

Y-axis

X-axis

Your interpretation of the line graph should be:

The profit made by Kim Bakery grew tremendously/considerably from HK$20 million
in 2000 to HK$800 million in 2020.

Example 2

Total expenditure on green farming technologies (HK$) The X-axis represents the
years, from 2018 to 2022.

The Y-axis represents

the amount of money
Y-axis spent on green farming
technologies by three
different companies —
MS Vertical Farm (light
grey line), Go Green
Farm (grey line) and Zen
Farming (black line) for
each year.

X-axis
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 Skill 9

There are multiple lines in the line graph, which can be used to compare different sets of data.

When you are given a line graph consisting of multiple lines (sets of data), you are expected to make a
comparison or describe a trend. You should describe the most significant data in the line graph. The most
obvious thing that you can see from the graph is that Zen Farming has spent more money on green farming
technologies from 2018 to 2022 than the other two companies.

Total expenditure on green farming technologies (HK$)

To interpret the line graph, you will need to extract the following information:
• Graph title: the total expenditure on green farming technologies
• Data labels: the years/periods and the amounts
• Legend: the names of the three companies
• The trend: whether it is an upward or downward trend

Reading and interpreting a line graph

Making a comparison
Zen Farming has spent more money on green farming technologies from 2018 to 2022 than the other two
companies, Go Green Farm and MS Vertical Farm.

OR

Zen Farming is the biggest spender of all three companies on green farming technologies.

Describing the trend

Zen Farming’s expenditure on green farming technologies has increased from about HK$600 000 in 2018 to
about HK$800 000 in 2022.

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Performance Mastering DF Paper 3 Listening and Integrated Skills

HKDSE Tip
• How you should interpret the graph depends on the writing task, so you have to read the
task instructions carefully.
• There could be alternative answers in the marking scheme. As long as your interpretation
is generally correct and the main message is correct, you will be given a mark.

Writing Practice (Task 1)

Look at the charts and graphs on pages 110–111. Complete the report on page 111.

Situation
You did a survey at school about pocket money and below are the questionnaire results.

1. How much pocket money do you get per month?

2. How do you usually spend your pocket money?

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3. Do you think pocket money should be earned?

Comments from students:
‘Pocket money should not be given
as a gift.’ (Lisa Luk, 3A)

‘Exactly! It motivates me to do
house chores. I wouldn’t do them if
I didn’t get pocket money.’ (Angela
Tang, 4C)

‘What kind of nonsense is this?

Parents should give us pocket
money as a gift.’ (Harry Wong, 5B)

‘I totally agree! It’s their

responsibility. This is a silly
■ Male ■ Female question.’ (Raymond Lee, 2D)

Task 1: Report
Complete the report below using information from the charts and graphs, and the comments on pages 110–
111. Write around 80 words.

Students’ views on pocket money

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Performance Mastering DF Paper 3 Listening and Integrated Skills

Writing Practice (Task 2)

HKDSE
Look at the texts on pages 112–114. Complete the announcement on page 114. 2019

Situation
You are Chris Chan. You work as a secretary for the Hong Kong Film Society. Your supervisor, Eric Lau,
has asked you to do some tasks.

Email from Eric Lau to Chris Chan

File Message

Junk Delete Reply Reply All Forward Move ▼ Mark Unread ▼ Follow up ▼

To: Chris Chan Sent: 14 April 202( ) 9.22 AM

From: Eric Lau
Subject: Prize-giving ceremony

Dear Chris,

Could you do the following thing for me?

I want you to write an announcement to be posted on our new website about the prize-giving
ceremony for our annual Short Film Competition. In the announcement, mention:
• the date and venue of the ceremony
• who the host will be
• the activity that is chosen for the event

Read the minutes of our meeting along with the fact file and our survey results.

Thanks,
Eric

Survey results

Votes for Prize-giving Ceremony host

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 Skill 9

Votes for activity

180
150
120
90
60
30
0

Fact file of Hong Kong-based celebrities

Possible host Occupation

Mr. Ben Chui Famous KOL with more than 2 million Instagram followers
Ms. Alice Ip Famous actress and food blogger
Ms. Gigi Li Professional emcee and famous podcast host
Mr. Tim Evans DJ at RTHK2

Minutes of meeting of the Hong Kong Film Society

Date: Wednesday, 12th April 202( )

Venue: Conference Room
Chairperson: Eric Lau
In Attendance: Ms. Vivian Chow
Mr. T.S. Leung
Ms. Cindy Tsang
Mr. Chris Chan
Prize-giving ceremony for the Short Film Competition
Eric Lau confirmed the date of the prize-giving ceremony as 1st May, 202( ). He told the members
that the event would be held at the Sha Tin Town Hall, not at the City Hall as stated in the latest
circular.

Action: Vivian Chow to correct the mistake in the circular.

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Performance Mastering DF Paper 3 Listening and Integrated Skills

Eric Lau told the members that voting for the prize-giving ceremony by all participating schools
would finish on 21st April, 202( ). Chris Chan will use the results of the vote to select the most
popular choices for:
• the prize-giving ceremony host
• the activity for the ceremony

Vivian Chow confirmed that all attendees of the ceremony will be given a free gift pack. Chris Chan
to include this piece of information in the announcement for the event.

Task 2: Announcement
Complete the announcement below using information from the texts on pages 112–114. Write around 50
words.

Announcement

Prize-giving Ceremony for the Short Film Competition

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Exam Practice (Task 1)

Read the situation and the texts on pages 52–56 of the Data File. Complete Task 1 below.

HKDSE
Task 1: Email (18 marks) 2018

Write an email to Jordan Liu using information from the Data File. Write around 180 words.

To: Jordan Liu Sent: 2 July 202( ) 11.26 AM

From: Dylan Yau
Subject: 

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Performance Mastering DF Paper 3 Listening and Integrated Skills

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 Skill 9

Task Assistant
Text type: Workplace email (to request changes)
Target audience: Jordan Liu
Language: Formal

Visualising the story

One way for you to understand the writing task is to create mental images of the task. Take a look at Jordan’s
design and imagine what changes he will have to make.

Words?

Colour?

Image?

Book cover designed by Jordan Liu

You will need to refer to the survey results to find out what most children and parents think of the book
cover. Do they like the design? Do they like the text colour? Do they find the image scary?

Survey results

the desig n?
Do you like Do you find
the image on
the book co
ver scar y?

Hate it

It is okay

Love it 100
60 80
20 40
0
Parents
Children

What do the children think? What do the parents think?

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Performance Mastering DF Paper 3 Listening and Integrated Skills

A workplace email
Layout of a workplace email to request changes

Subject line
File Message
Include a brief and
appropriate subject
Junk Delete Reply Reply All Forward Move ▼ Mark Unread ▼ Follow up ▼ line.
To: Jordan Liu Sent: 2 July 202( ) 11.26 AM Greeting
From: Dylan Yau
Choose an
Subject: XXXXXXXXXXXXXXX appropriate greeting.

Dear Jordan, Introduction

•  ive a context for
G
the main point of
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
the email.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX •  xplain the
E
purpose of
writing.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Body
•  ummarise what
S
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX is successful and
what needs to be
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX changed.
•  xplain why
E
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX he/she needs
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX to make the
changes.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Closing
• Polite closing
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• Call to action

Best regards,
Complimentary close
Dylan Signature

Writing tips
• You are required to write an email to Jordan Liu, a graphic designer, to give him feedback on his design
for the book cover of a children’s book, The Haunted House.
• You must tell him about the changes that need to be made as well as the deadline for the revised design.
• Since Jordan is quite sensitive, you have to tell him about the changes without upsetting him. You should
avoid strong words or harsh language (e.g. ‘Parents hate your design’).
• Your email should sound positive, despite the fact that you are giving him negative feedback. You can
give a positive tone to your email by emphasising the good points of his design and by using softer
language.

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 Skill 9

•  ry not to report all the data from the bar graphs. You should summarise the main implications of the
T
graphs. You must decide what is relevant to the writing task and what is not relevant.
• You should provide a suitable opening and closing.
• You should frame the suggestion and requests using modal verbs.

Language
It is difficult to give negative feedback to others in the workplace especially to those who are sensitive, so
it is important that you choose your language carefully. Look at the differences between the two sentences
below.

Sentence 1:
Parents say that they hate your design. (Too direct and a little harsh)

Sentence 2:
I am afraid to tell you that most parents do not really like the design of the book cover, mainly because of the
image of the crow. Please do not worry, you can make it better by changing the image. (Less direct and more
positive)

Using modal verbs for requests

Modal verbs are used in English to make polite requests:
Modal verb + Subject + Main verb

Would/Could
‘Would’ and ‘Could’ are used to make requests in a very polite way.
• Would you (please) send me the revised design by … (date)?
• Could you (please) change the colour of the text?

Can
‘Can’ is used to make requests in a less formal way.
• Can you redesign the book cover?

Would you mind / Do you mind

‘Would you mind’ is more polite than ‘Do you mind’.
• Would you mind using a lighter colour instead of dark red?
• Do you mind changing the image of the crow as the parents find it scary?

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Performance Mastering DF Paper 3 Listening and Integrated Skills

Useful expressions

Mentioning the positives

• It is a good/creative design.
• In general, I think the design is eye-catching/appropriate.
• I really like … (e.g. the font size / the text colour).
• What I like most about the design is …
• … is a good point.
• I can see that you have put a lot of work into …

Describing the negatives

• Here is what I observed/noticed …
• I recognised that …
• I saw that …
• I am worried that this will lead to / result in …
• I think there is a risk that …
• According to the survey, … do not like …
• Here is an opportunity to improve …

Asking the reader for his/her opinion

• So, what do you think?
• What do you think about …?
• What could you do to …?
• Have you considered …?
• Would you consider …?
• Is there anything that does not seem clear to you?
• Is there anything that I can do to help?

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9 Visual Interpretation —
Interpreting Information Presented in Charts
and Graphs
Exam Practice (Task 1)

Data File HKDSE

2018

Situation

You are Dylan Yau. You work as a junior editor at the Prime Publishing Company. The Prime
Publishing Company publishes novels and children’s books. Your boss, Elisa Chow, has assigned
a children’s book project to you.

You will listen to a recording of a weekly podcast programme called Educational Front. In
the podcast, you will hear an interview with Elisa Chow and Matt Nunez, an award-winning
journalist and editor.

Before the recording is played, you will have five minutes to study the Question-Answer Book
and the Data File to familiarise yourself with the situation and the tasks.

Complete the tasks by following the instructions in the Question-Answer Book and on the
recording. You will find all the information you need in the Question-Answer Book, the Data
File and on the recording. As you listen you can make notes on page 2 of the Data File.

You now have five minutes to familiarise yourself with the Question-Answer Book and the Data
File.

Contents Page

1. Listening note-taking sheet for the podcast Educational Front ..................................... 2

2. Email from Elisa Chow to Dylan Yau ............................................................................ 2
3. Email exchange between Dylan Yau and senior editor Gloria Chung ........................... 3
4. Questionnaire results about the cover of the new children’s book ................................. 4

52 Skill 9 Exam Practice Task 1 — p. 1

 Skill 9

Listening note-taking sheet for the podcast Educational Front

How to fund your book

s 5SE A CROWDSOURCING WEBSITE
s 'ET A SPONSOR
s &UNDRAISE WITH FRIENDS AND FAMILY
s 3TART WITH AN EBOOK

Advice regarding book cover

s 3OME BOOKS MAY APPEAL TO CHILDREN BUT NOT TO THEIR PARENTS
s )F TOO SCARY PARENTS MAY NOT APPROVE
s 0ARENTS ˆ HAVE THE lNAL SAY AS TO WHETHER THE BOOK IS BOUGHT

Email from Elisa Chow to Dylan Yau

File Message

Junk Delete Reply Reply All Forward Move W Mark Unread W Follow up W

To: Dylan Yau Sent: 1 July 202( ) 8.45 AM

From: Elisa Chow
Subject: Things to do

Dear Dylan,

Could you please do the following for me?

Please send an email to our graphic designer, Jordan Liu and give him some feedback on the
book cover he designed for the new children’s novel, The Haunted House. Take a look at the
results of the questionnaire and various comments from the respondents. Summarise what’s
successful and what needs to be changed in the final image. Ask him to send us back the
revised design by 27th July, 202( ).

Matt Nunez has something interesting to say about this topic on the podcast. Remember, try
not to upset Jordan as he can be quite sensitive.

Regards,
Elisa

Skill 9 Exam Practice Task 1 — p. 2 53

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Performance Mastering DF Paper 3 Listening and Integrated Skills

Email exchange between Dylan Yau and senior editor Gloria Chung

File Message

Junk Delete Reply Reply All Forward Move W Mark Unread W Follow up W

To: Dylan Yau Sent: 28 June 202( ) 10.31 AM

From: Gloria Chung
Subject: Re: Book cover — The Haunted House

Hi Dylan,

Oh dear … that’s scary! Yeah, I know it’s for a thriller but still … hmm …

I mean the crow. It’ll give me nightmares. Not sure about the crow honestly. Too evil-looking!
Parents won’t approve of it. Exactly what Matt Nunez said on the podcast.

He needs to change it. Can you tell him that?

Regards,
Gloria

To: Gloria Chung Sent: 28 June 202( ) 8.22 AM

From: Dylan Yau
Subject: Book cover — The Haunted House

Dear Gloria,

Here’s the book cover Jordan Liu designed for the new children’s book, The Haunted House.
What do you think of it?

Regards,
Dylan

54 Skill 9 Exam Practice Task 1 — p. 3

 Skill 9

Questionnaire results about the cover of the new children’s book

Do you like the design?

Hate it

It is okay

Love it

0 20 40 60 80 100

Children Parents

Do you find the image on the book cover scary?

Do you find the words on the book cover easy to read?

Skill 9 Exam Practice Task 1 — p. 4 55

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Performance Mastering DF Paper 3 Listening and Integrated Skills

‘Words are easy to read.

Do you like the colour of the text on the book cover? I don’t like the colour
though.’ (Amy Chan)

‘Dark red is not my

favourite.’ (Joe Li)

‘Why dark red? So ugly!’

(May Fung)

‘Agreed! I think a lighter

colour will look much
better.’ (Leslie Pun)

‘Exactly! I prefer a lighter

colour.’ (Mandy Chong)

THIS IS THE LAST PAGE OF THE DATA FILE

56 Skill 9 Exam Practice Task 1 — p. 5

Performance — Mastering DFMS Paper 3 Listening and Integrated Skills Skill 9

MARKING SCHEME

Exam Practice (Task 1)

Total: 18 marks
Task completion: 9 marks
Language: 9 marks

Task completion: 9 marks

DF page
reference
1.1 The majority of the children love the design 7 4
1.2 Most parents do not like it / do not approve of it 5 6 3/4
1.3 Reason 1: The cover is scary 3 8 3/4
1.4 Reason 2: The crow looks evil 4 3
1.5 Parents have the final say as to whether a book is bought 1 2
1.6 The majority of the parents and children think the words on the cover 4/5
are easy to read 9 11
1.7 The majority of the parents and children do not like the colour of the 5
text 10
1.8 Use a lighter colour instead of dark red 12 5
1.9 Make all changes by 27th July, 202( ) 2 2

Language: 5 marks
Marks Language
5 Data File Manipulation
 Successful in adapting phrases from the Data File to create grammatically
accurate sentences through a wide variety of changes made to the original
texts.
Using own language
 A wide range of accurate sentence structures using own language, with an
excellent grasp of complex structures.
 Grammar is highly accurate with few errors.
 Spelling and punctuation are mostly accurate.
4 Data File Manipulation
 Generally successful in adapting phrases from the Data File to create
grammatically accurate sentences through a variety of changes: word
formation, tenses, pronouns, etc.
Using own language
 A good range of accurate sentence structures with a grasp of simple and

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Performance — Mastering DFMS Paper 3 Listening and Integrated Skills Skill 9

more complex sentences.

 Grammar is mainly accurate with occasional errors but overall clarity is not
affected.
 Spelling and punctuation are mostly accurate.
3 Data File Manipulation
 Sometimes successful in adapting phrases from the Data File to create
grammatically accurate sentences through some changes: word formation,
tenses, pronouns, etc.
Using own language
 A range of accurate sentence structures with attempts to use more complex
sentences.
 Grammatical errors found in more complex structures but overall clarity is
not affected.
 Spelling and punctuation are sufficiently accurate to convey meaning.
2 Data File Manipulation
 Occasionally successful in adapting phrases from the Data File to create
grammatically accurate sentences although occasional errors occur due to
failing to change the original texts to the requirements of his/her own text.
Using own language
 Simple sentences are generally accurate. Occasional attempts are made to
use more complex sentences. Sentence structures used tend to be repetitive.
 Grammatical errors occasionally affect meaning.
 Spelling of most common words and basic punctuation are accurate.
1 Data File Manipulation
 Writing characterised by occasional attempts to adapt language from the
Data File or by chunks of information taken verbatim from the Data File.
Using own language
 Short simple sentences are mostly accurate. Only occasional attempts at
longer, more complex sentences.
 Grammatical errors often affect meaning.
 Spelling of simple words is accurate, more complex ones not, with basic
punctuation mostly accurate.
0 Data File Manipulation
 Writing characterised by a series of chunks of information taken verbatim
from the Data File.
Using own language
 Short simple sentences are sometimes accurate.
 Grammatical errors greatly affect meaning.
 Spelling of simple words is generally accurate, more complex ones not, with
basic punctuation often faulty.
OR

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Performance — Mastering DFMS Paper 3 Listening and Integrated Skills Skill 9

 Not enough evidence in candidate’s text to be able to award ‘1’.

Coherence and Organisation: 2 marks

Marks Coherence and Organisation
2  Overall coherence of the text is very good.
 It is clearly on topic and congruent with the subject.
 Relations between the main points and supporting points are always clear.
 Strong cohesive ties are used to enhance coherence when necessary.
1  Overall coherence of the text is reasonable.
 It is generally on topic and congruent with the subject.
 Relations between the main points and supporting points are generally clear.
 Cohesive ties are used to enhance coherence although these may
occasionally be fuzzy.
0  Overall coherence of the text is weak.
 It is mostly off topic and not congruent with the subject.
 Supporting details are not clearly related to the main points.
 Cohesive ties used contribute little to the coherence of the text.
OR
 Not enough evidence in candidate’s text to be able to award ‘1’.

The subject line should:

 cohere with the upcoming text.
 be distinct enough to be functional in the recipient’s inbox.
 refer to something like ‘feedback on book cover’ and be specific enough to distinguish it
from the other work the artist might be doing.

Appropriacy: 2 marks
Marks Appropriacy
2  Register, tone and style appropriate to the text through manipulation of parts
of Data File and through own language.
 Consistently demonstrates an awareness of the audience.
1  Register, tone and style reasonably appropriate to the text through some
manipulation of parts of Data File and through own language.
 Tone may be inconsistent.
0  Little or no evidence of an ability to manipulate register, tone or style in
order to produce an appropriate text.

Key appropriacy areas include (but are not limited to):

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Performance — Mastering DFMS Paper 3 Listening and Integrated Skills Skill 9

 It is an internal email written to a graphic designer who has been asked to design a book
cover.
 The tone should be business-like, encouraging regarding the positive aspects and tactful
when asking the graphic designer to make changes.
 It should include a subject line.
 It should not be overly formal as it is to a graphic designer from the same company.
 As Elisa explicitly states, the email should not upset the graphic designer. Phrases likely to
upset the graphic designer from the Data File include: that’s scary! / It’ll give me
nightmares / Too evil-looking! / Why dark red? So ugly!

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