Taking Reservation (Telephone Ringing)

Reservationist: WEVHS Restaurant, Good Morning! This is (your name) speaking, how may I help you?
Guest: Can I make a reservation?
Reservationist: Yes, may I know who’s in the line please?
Guest: I’m Mr. Louie
Reservationist: Yes Sir. Louie, when and what time do you want to make your reservation?
Guest: Tomorrow at exactly 8:00 pm
Reservationist: How many guests we will be expecting Sir Louie?
Guest: Good for 2 guests only
Reservationist: May we get you address and phone number so we can contact you later?
Guest: Tuguegarao City, Cagayan and 0987 654 3210
Reservationist: For tomorrow, Sir, we have 2 available table, table 1 is at the smoking area located at the balcony,
table 2 is located at the center of the dining area, which do you prefer Sir?
Guest: I prefer Table 2
Reservationist: Noted sir, is that all Sir?
Guest: Yes!
Reservationist: May I repeat the table of your reservation Sir? A reservation of table for 2 guests, tomorrow at
exactly 8:00 pm for sir Louie, your address and phone number is Tuguegarao City, Cagayan 0987 654
3210 and your preferred table is table 2, did I get it right Sir?
Guest: Yes! Thank you!
Reservationist: Thank you for making your reservation with us, we will see you on your arrival! Have a nice day!

Welcoming the guest

Waiter: Good evening, Sir, welcome to WEVHS Restaurant, may I know if you have any reservation Ma’am/Sir?
Guest: Yes, I have!
Waiter: May I know who made the reservation Sir?
Guest: Mr. Louie
Waiter: Okay Sir, please wait in our lobby, I’ll just check if you have any reservation
Guest: Okay
Waiter: Okay sir, it is confirmed you have a reservation. We have prepared a nice table for you, please follow me.
Guest: Okay
Waiter: Please take your seat (assist the guest by moving the chair for him)
Guest: Yes
Waiter: Excuse me Sir
Guest: Okay
Waiter: Excuse me Sir, here is your refreshing ice-cold water (pour the water first). By the way I’m (your name) your
food server for today and it’s a pleasure to serve you!
Guest: Thank you, nice meeting you!
Waiter: Excuse me Sir (Get the bread basket and serve at the left side of the guest) Here is your freshly baked bread
with butter.
Guest: Okay, Thank you!

Taking Orders
Waiter: Excuse me Sir. (leave and get the menu book, comeback and present to the guest)
Waiter: Excuse me Sir, may I present to you our menu book for your food selection, please call me whenever you’re
ready to give me your order.
Guest: Okay, Thank you!
Waiter: Excuse me Sir. are you ready to give me your order?
Guest: Yes, I don’t know which one I will choose, can you suggest anything?
Waiter: Yes Sir. for our appetizer we have Crispy baby shrimp with vinegar dip, Vegetable tempura and Mix sashimi
which do you prefer?
Guest: Give one order of Mix sashimi.
Waiter: Okay Sir, would you like to try a glass of our Chardonnay white wine to compliment your appetizer?
Guest: Okay, give me a glass of your white wine.
Waiter: Okay Sir, how about a soup to tickle your tummy, we have Mushroom soup and corn with chicken soup
which do you prefer?
Guest: Give me a bowl of your mushroom soup.
Waiter: Noted Sir. for your salad? Would you like to try our best seller Caesar’s salad or a much healthier
Vegetable salad?
Guest: I prefer Caesar’s salad
Waiter: Good choice Sir! For your main course, we have Chicken, Beef and Pork menu, which do you prefer?
Guest: I prefer your beef menu, what offers do you have?
Waiter: For our beef menu we have beef kare-kare, beef bulgogi and our best seller beef steak which do you
prefer?
Guest: I prefer your beef steak, give me an order of it
Waiter: Very nice Sir, and how would you like your steak to be done?
Guest: Medium rare please
Waiter: Noted Sir. How would you like to try a glass our Zinfandel red wine to compliment your main course?
Guest: Okay, give me a glass of your red wine
Waiter: Okay Sir. for your dessert we have Crepe suzette, caramel custard cake and black forest cake, which do you
prefer?
Guest: I prefer your Caramel custard cake
Waiter: And for your beverage, we have soda, fresh fruit juice and ice tea, which do you prefer?
Guest: Give me a glass of soda
Waiter: Okay Sir. Would that be all?
Guest: Yes!
Waiter: May I repeat your order for clarification and correction? For your appetizer you order Mix sashimi
complimented by a glass of our Chardonnay white wine. For your soup you order a bow of Mushroom
soup, for your salad our best seller Caesar’s salad. For your main course your order our best seller beef steak
complimented by a glass of our Zinfandel red wine, for your dessert one caramel custard cake and for your
beverage a glass of soda. Did I get it right Sir?
Guest: Yes
Waiter: Your food will be served within 20-25 minutes is that okay with you Sir?
Guest: Yes!
Waiter: Please sign the order slip for the confirmation of your order, Thank you, may I now get the menu book?
Guest: Yes
Waiter: Thank you, I will be back for your order.
(Adjust the table appointments according to the guest orders)
Waiter: May I lay down the table napkin Sir?
Guest: Yes please
Waiter: Excuse Sir. may I present to our Chardonnay white wine from Paris, France with a vintage year of 1900
and the alcohol volume of 15%. May I pour a glass for you?
Guest: Yes!
Waiter: (pour a glass) Excuse me Sir.
Waiter: (gets the appetizer) Excuse me Sir. here is your appetizer mix sashimi. Enjoy your appetizer Sir.
Guest: Thank you!
Waiter: Excuse me Sir. are you done with your Chardonnay White wine? may get the wine glass?
Guest: Yes! Thank you!
Waiter: Excuse me Sir. are you done with your appetizer? may I now get the soiled dishes
Guest: Yes! Thank you!
Waiter: Excuse me Sir. here is your mushroom soup, Enjoy your soup Sir.
Guest: Thank you!
Waiter: Excuse me Sir. are you done with your soup? may I now get the soiled dishes?
Guest: Yes! Thank you!
Waiter: Excuse me Sir. here is your Caesar’s Salad, Enjoy your salad Sir!
Guest: Thank you!
Waiter: Excuse me Sir, are you done with your salad? may I now get the soiled dishes?
Guest: Yes! Thank you!
Waiter: Excuse me Sir. here is our Zinfandel Red Wine from Marseille, France with a vintage year of 1800
and an alcohol volume of 15%. May I pour a glass for you?
Guest: Yes! Thank you!
Waiter: Excuse me Sir! Here is your main course, our best seller beef steak medium rare! Enjoy your meal Sir!
Guest: Thank you!
Waiter: Excuse me Sir. are you done with your Red Wine, may I get the wine glass?
Guest: Yes! Thank you!
Waiter: Excuse me Sir. are you done with your main course? may I now get the soiled dishes?
Guest: Yes! Thank you!
Waiter: Excuse me Sir. here is you glass of soda
Guest: Thank you!
Waiter: Excuse me Sir. here is your caramel custard cake, enjoy your dessert Sir!
Guest: Thank you!
Waiter: Excuse me Sir, are you done with your beverage? may I bush it now?
Guest: Yes! Thank you!
Waiter: Excuse me Sir. are you done with your dessert? may I get the soiled dishes?
Guest: Yes! Thank you!
Waiter: Excuse me Sir! may I present now your bill?
Guest: Yes!
Waiter: Thank you for paying the exact amount! how do you find our food and service Sir?
Guest: The food is delicious and the service is excellent!
Waiter: Thank you for the feedback, Sir. We’re hoping the we see you again here! would you like me to
escort you outside?
Guest: Yes please
Waiter: please follow me! thank you Sir for Dining with us!

Room Service (Taking Breakfast Order)

Kring! Kring! Kring!
Room Service Personnel: Room service department! Good morning! This is (your name) speaking,
how may I help you?
Guest: Can I make an order for my breakfast?
Room Service Personnel: Yes, may I know your name please?
Guest: I’m Mr. Louie
Room Service Personnel: What room are you staying Sir. Louie?
Guest: Room 10
Room Service Personnel: Okay Sir. Louie, for our breakfast we have Filipino, continental and American breakfast,
which do you prefer Sir?
Guest: I want Filipino breakfast.
Room Service Personnel: Good for how many servings?
Guest: Good for one
Room Service Personnel: Okay sir, for Filipino breakfast, we have tocisilog, tapsilog, longsilog and bangsilog,
which do you prefer?
Guest: I prefer tapsilog
Room Service Personnel: How do you like your rice to be cooked? Fried, garlic, java or plain rice?
Guest: Garlic Rice
Room Service Personnel: How about your egg? how would you like it to be done?
sunny side-up, scrambled, or boiled?
Guest: Sunny side-up please.
Room Service Personnel: For dessert Sir. we have ripe mango, pineapple and banana? which do you prefer?
Guest: Ripe mango
Room Service Personnel: For your drinks, we have hot and cold drinks, which do you prefer?
Guest: I would like to try your hot drinks, what do you have?
Room Service Personnel: For our hot drinks, we have brewed and instant coffee
which do you prefer?
Guest: Give me a cup of brewed coffee
Room Service Personnel: Is that all Sir?
Guest: Yes
Room Service Personnel: What time shall I deliver your breakfast Sir?
Guest: 7:00 am

Room Service Personnel: May I repeat your orders Sir for clarification and correction? “An order of filipino
breakfast good for one for Sir. Louie at room 10, your order consists of tapsilog,
garlic rice and sunny side-up egg, for your dessert you ordered ripe mango,
and for your drinks is brewed coffee to be delivered and 7:00 am”, did I get it right?
Guest: Yes!
Room Service Personnel: By the way Sir. your total bill is ₱280, how would you like to settle your bill?
cash or credit card?
Guest: Cash
Room Service Personnel: Do you have the exact amount Sir. so I can bring your change just in case?
Guest: Yes, I have the exact amount
Room Service Personnel: Thank you for calling Sir. have a nice day!

Delivery of room service orders

(Knock Firmly with a confident voice)

Room Service Personnel: (knock 3x) Room Service! Is this the room of Sir. Louie? I’m here to deliver
your breakfast, may I come in?
Guest: Yes!
Room Service Personnel: Good morning, Sir, I’m (your name) and I’m here to deliver your breakfast,
where would you like me to set up your food? shall I transfer it in your table
or leave it in the troller?
Guest: Please transfer it in my table
Room Service Personnel: (transfer the food) If you are ready to eat Sir, shall I open the food for you?
Guest: Yes!
Room Service Personnel: Shall I serve the coffee? (pour the coffee)
Guest: Yes!
Room Service Personnel: Shall I pour the water for you? (pour the water)
Guest: Yes!
Room Service Personnel: Is there anything else I can do for you?
Guest: Nothing
Room Service Personnel: May I present your bill?
Guest: Yes
Room Service Personnel: Thank you! (give the control sheet) can you kindly affix your signature here Sir.
for any damages or losses of table appointments that will be charge into your account.
Guest: (signs the control sheet)
Room Service Personnel: Thank you! what time shall I come Sir. to pick up the soiled dishes?
Guest: Please come back here at exactly 10:00 am
Room Service Personnel: Okay Sir. Enjoy your meal, thank you! (leave the room)

Picking up the soiled dishes (room service)

Room Service Personnel: (knock 3x) Room service! I’m here to pick up your soiled dishes? may I come in?
Guest: Yes, you may.
Room Service Personnel: Are you done with your breakfast Sir? may I now get the soiled dishes?
Guest: Yes
Room Service Personnel: (while picking up the soiled dishes, ask for feedback) how do you find our service
and food sir?
Guest: The service is excellent and the food is very delicious!
Room Service Personnel: Thank you, Sir. for the feedback, and we’re glad you chose to stay here
enjoy your stay at our hotel, have a nice day! (leave the room)