Introduction: Your introduction should be impressive
and introduction have a procedure to follow which means
introduction should be step by step and that is as follow:
Name
Place
Education(higher to lower)
Experience(Not for fresher’s)
Family
Interest / Hobby(Not Mandatory)
Q1: What is BPO?
Ans: BPO is Business process outsourcing (BPO).which
technically means giving your processes to another
company to perform on their behalf through voice or non-
voice processes like calls or chats, e-mail etc.
There are two types of bpo and that is (1) International
BPO or (2) Domestic BPO.
There are two processes in BPO:
1. Outbound (in which we contact customer from our
end).
2. Inbound (in which customer contact us first).
Q2: Why BPO?
Ans: BPO has always been a career opportunity for me
because its fastest growing industry, where a person can
develop the personality and communication skills. Apart
from it, BPO is a well-diversified Industry.
Q3: What is customer services?
Ans: Customer service in BPO’s are handling customer
queries and providing proper resolution through email,
chat, phone, social media, and other channels.
Q4: What is customer Satisfaction?
Ans: Customer satisfaction means the degree to which a
company’s customers are happy with their purchase or
services experience with the company.
Q5: How did you spent your yesterday?
Ans: yesterday I woke up late. It was 8 o’clock I got up
quickly and went to the bathroom, I took shower, brushed
my teeth, then I went back to my room and I got dressed.
Then I went to the kitchen and had breakfast. At 9:30 l left
the house and went out with my friends’. I arrived home at
almost 2:30. That time I was so hungry so I went to the
kitchen and I ate some food. And after that I when to my
room and that time was thinking about my features and
then I took a nap. In the evening I woke up and I scrolled
my social networking sites for a while. Then I saw a news.
At 7 o'clock I went to the kitchen and made some food for
dinner. At 9 I dined with my family and we saw a very
interesting movie this movie ended at eleven than I went
to bed at once because I was very sleepy. That’s all about
yesterday. (This is an example you can use your own
experience as well).
Q6: Covid-19
Ans: Coronavirus disease (COVID-19) is an infectious
disease caused by a newly discovered coronavirus. Most
people infected with the COVID-19 virus will experience
mild to moderate respiratory illness and recover without
requiring special treatment. COVID-19 virus spreads
primarily through droplets of saliva or discharge from the
nose when an infected person coughs or sneezes, so it’s
important that you also practice respiratory etiquette (for
example, by coughing into a flexed elbow).
At this time, there are no specific vaccines or treatments
for COVID-19. However, there are many ongoing clinical
trials evaluating potential treatments. WHO will continue to
provide updated information as soon as clinical findings
become available. Protect yourself and others from
infection by washing your hands or using an alcohol based
rub frequently and not touching your face. Cover your
mouth and nose when coughing or sneezing. Stay home if
you feel unwell etc. due to covid-19 economy fall down
and we have to suffer from many issues.
Q7: Can you talk about Chandigarh for 2
Minutes ?
Q8: What is Ecommerce?
Ans: E-commerce (electronic commerce) is the buying
and selling of goods and services,over an electronic
network, or through internet. These business transactions
occur either as business-to-business (B2B), business-to-
consumer (B2C), consumer-to-consumer or consumer-to-
business.