INTERVIEW
Decide on interview
style in capturing
customer's attention.
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INTERVIEW
A purposeful face to face relationship between two persons, one of
whom called the interviewer who asks questions to gather
information and the other called the interviewee or respondent
who supplies the information asked for.
It is a conversation where questions are asked and answers are
given. In common parlance, the word "interview" refers to a one-
on-one conversation with one person acting in the role of the
interviewer and the other in the role of the interviewee.
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Interviews usually involve a transfer of information
from interviewee to interviewer, which is usually the
primary purpose of the interview, although information
transfers can happen in both directions
simultaneously.
Interviews usually take place face to face and in
person, although modern communications
technologies such as the Internet have enabled
conversations to happen in which parties are
separated geographically, such as with
videoconferencing software, and of course telephone
interviews can happen without visual contact.
Interviews can range from unstructured or open-
ended conversations to highly structured
conversations.
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Typically the interviewer has some way of recording the
information that is gleaned from the interviewee, often by
writing with a pencil and paper, sometimes transcribing with a
video or audio recorder, depending on the context and extent
of information and the length of the interview. Interviews have
duration in time, in the sense that the interview has a
beginning and an ending.
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Kinds of [Link] Interviews
A formal consultation for the purpose of evaluating
Interview the qualifications of the interviewee for a specific
position. Interviews are seen as a useful tool in
assessing qualifications.
[Link] Interview
The applicant is presented with a question or task or
challenge, and asked to resolve the situation.
Sometimes to prepare for job interviews, candidates
are treated to a mock interview as a training
exercise to prepare the respondent to handle
questions in the subsequent ‘real' interview.
[Link] Interview
The ‘first interview’ which is a shorter length
interview, followed by more in-depth interviews
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later on, usually by company personnel who can
ultimately hire the applicant.
Considerations in Conducting Interview
[Link] the Objective
Before a schedule of the interview, determine why one wants to
have it. What information can one gain from the interviewee?
[Link] the Areas
This approach may make you look stilted and artificial, and it
could hinder the flow of information. Outline general areas only.
[Link] the Location
Pick a neutral location, such as a conference room or a cafeteria
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as long is it does not invade the interviewee’s space.
Considerations in Conducting Interview
[Link] Standards of Etiquette
Do not sit down until invited to do so. During the interview, keep
things to the attention. If one starts invading the interviewee's
personal space (for example, by gradually taking over the
person’s desk), the latter will become less willing to talk.
5. Open with Standard Rapport/Small Talk
Before starting the interview, take a few moments to get to know
the interviewee. Ask the standard questions and make standard
comments about weather or make positive comments about the
07 meeting room or office or mementos on the interviewee's desk.
Considerations in Conducting Interview
[Link] Open and Closed Questions
Open questions begin with words such as "Who," "What," "Where," or
"When." That is, they give the other person a chance to give a narrative
response, without being confined by the question. Such questions are good
when one is seeking general or background information. Their
disadvantage is that they can cause an interviewee to ramble on endlessly.
Closed questions, on the other hand, call for a specific answer, usually a
"Yes" or a "No." A person who asks a closed question is usually seeking a
particular answer to a particular question. The disadvantage of closed
questions is that in using them, one may be jumping too quickly to
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Considerations in Conducting Interview
[Link] notations to record impressions
Be careful about the notations, though. People can read upside
down. If one writes "ridiculous" on the left side, the other person
may take offense. A better alternative is to develop one own set
of codes — one for "ridiculous," another for "follow up," etc.
[Link] a Notepad and Pen
Try to hide a notepad and pen while writing. Rather than write on
a table or desk, keep the pad and pen in the lap so that the
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interviewee cannot see any notations made.
Considerations in Conducting Interview
[Link] Tact when Exploring Sensitive Issues
In conducting an interview one can determine the cause of some
high profile problem or failure. When interviewing someone who
either caused the problem or is connected to it. In this case, tact
and diplomacy are important, not only from a courtesy
standpoint, but more pragmatically, to maximize the chances to
get the information are seeking.
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Considerations in Conducting Interview
[Link] with Caution
Be careful when confronting an interviewee who gives the
contradictory information. That person might be innocently
mistaken or might have recalled things incorrectly. Calling him or
her a liar will hardly endear someone, and it certainly won't
advance the interview. Instead, consider a statement such as,
"That's interesting, because I've heard different things from other
people..." Making this kind of statement signals that one may not
disagree, but that the other interviewees might.
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THANK YOU FOR
LISTENING!
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