TABLE OF CONTENTS

[Link]. Page No.

1) Introduction to your PNB Global Card 2

2) Know your PNB Global Card 2

3) How to use your PNB Global Card 4

4) Do’s & Don’ts 5

5) Other Important Information 8

6) Monthly Statement 9

7) Terminology used in Credit Card Statement 10

8) Method of Payment / Payment Options 12

9) Settlement of foreign exchange transactions 14

10) Card holder Privileges 14

11) Card Holder Agreement 18

12) Schedule of Fees and Charges 39

1
 USER GUIDE

INTRODUCTION TO YOUR PNB GLOBAL CREDIT CARD

PNB Global Credit Cards are issued for domestic usage unless
specifically requested for enabling the card for international usage.
Your PNB Global Credit Card can be used worldwide*. You can use
your card for the following:
• For making purchases: The card is accepted worldwide
at all Merchant Establishments using EDC machines or
POS terminals displaying the VISA logo. The network of
establishments include Airlines, Railways, Travel Agents,
Star Hotels, medium sized hotels, Restaurants, Bars,
Hospitals, Departmental Stores, Super Markets and Outlets for
Household appliances i.e. Electronics appliances, Watches,
Jewellery, Sports, Footwear etc. In short, name any product
or service that could be bought with money, it is yours through
PNB Global Credit Card.
• For cash withdrawal: The Card would be accepted for cash
withdrawal in India and all over the World at ATMs of PNB as
well as at all the ATMs displaying VISA logo.
• For e-commerce transactions: You can use your credit card
for e commerce transactions through online merchants which
accept VISA cards such as Indian Railways, Airlines etc.
• For Bill Payments: You can use your credit card for paying
your electricity bills, telephone bills, insurance premiums, etc at
[Link]/pnb. This service is offered free-of-charge.

KNOW YOUR PNB GLOBAL CREDIT CARD

1. Your Credit Card Number is an exclusive 16-digit card number.
Please mention this number in all your correspondence with us.

Photo

Chip

Magnatic Stripe

2
 Chip

Magnatic Stripe

Chip

Magnatic Stripe

2. Your name: Please check and ensure that your name is

correctly embossed on the card.
3. Validity: Initially, your credit card is valid for three years from
the month of issue till the last date of the month of expiry. It
will be automatically renewed further for three years and
dispatched to you directly provided your account is in good
status and is in compliance to conditions by the Bank from time
to time.
In case you do not receive the card till the last day of the
month of expiry, please contact us through 24 hour customer
helpline number i.e. 0120-4616200 or 1800 180 2345, email
to creditcardpnb@[Link]/ or write to Punjab national Bank,
Credit Card Processing Centre, 3rd Floor, Rajendra Bhawan
Near Rajendra Place Metro Station, New Delhi - 110008.
If you do not wish to renew your card, please inform us at least
two months in advance.

3
4. Signature panel: Please sign on this signature panel
immediately on receipt of the card using a non-erasable ball
point pen (preferably in black ink).
5. Chip/ Magnetic strip/: Important information pertaining to
your credit card is encoded on this chip/ magnetic strip. Protect
your credit card from exposure to direct sunlight, magnets
and continuous magnetic fields (hand-bag clasps, televisions,
speakers and any other electronic appliances). Also, prevent
the chip/ magnetic strip from scratches.
6. CVV number: This is 3 digit number used for internet / online
transactions. For reasons of safety please memorize this
number and erase the CVV no. from the card.

HOW TO USE YOUR PNB GLOBAL CREDIT CARD.

1. At Merchant Establishments
When using your credit card to pay for products or services, please
follow these simple steps:
 Verify the bill amount of the purchases you have made.
Present your PNB Global credit card for payment of the bill.
 The Merchant establishment will dip/ swipe the chip/
magnetic strip of your card in the POS/EDC machine. In
case the card is dip in the EDC machine, the cardholder
would be required to key the 4 digit PIN number for the
transaction to get complete.
 The machine will generate 2 charge-slips. This Charge-
Slip will have details of your card, date-time of purchase,
Merchant Name and Amount of purchase.
 You will be presented and asked to sign on one of the
charge-slips. Verify the contents before signing the charge
slip.
 Collect your copy of charge slip, your card and your bill
from the merchant.
 Please ensure that the card returned is yours.

Caution:
Before signing the charge slip verify the following contents:
 Name of the Establishment
 Date of transaction
 Transaction amount

2. At ATMs:
For cash withdrawal / balance inquiry at PNB ATMs or at any ATM
bearing VISA logo:
 Insert your card in the ATM slot
 Select the language of your choice( if language selection
option is available)
 When prompted to enter your PIN, enter your 4 digit PIN.
 Select your transaction
 Once you have completed your transaction remember
to collect your card from the ATM machine you have
operated.

4
Additionally, you can change your ATM PIN at any PNB ATM.

3. Internet Transactions:
For payment of an internet transaction the website will require the
following details to be entered.
 Please select VISA as type of card.
 Your sixteen digit card Number
 Name of the Card Holder
 Name of Issuing Bank
 Date of expiry
 Three digit CVV number
 After CVV no. OTP password is to be filled in.
Please note that some sites require CVV no only while some site
requires 3D secure password only while still some other sites
require both CVV no and 3D secure password.
Please exercise caution while using your card for online transactions
and guard against spurious websites.
DO’S and DON’TS:
A few tips to help you transact safely:
DO’s
 Do keep your credit card safely and treat it as you would
treat cash & Never leave it unattended.
 Do keep your credit card in the same place within your
wallet/ purse so that you notice immediately if it is missing.
 Always memorize your Personal Identification Number
(PIN) and change it on regular basis.
 Do ensure that the merchant processes the transaction
on your credit card in your presence and also ensure that
he does not note down your credit card number, swipes
your credit card more than once or fills out more than one
charge slips. However, in case of ‘swipe error’ card can
be swiped again. In such case ensure that you tear up the
extra copies of payment slips.
 On completion of the payment, before leaving the counter,
do make sure that ‘your’ credit card is returned to you.
 In case of loss of card, theft of card, fraudulent transaction
or suspicion of having compromised details of card, Do call
PNB Credit Cards’ 24 hour customer helpline number 1800
180 2345 or 0120 – 4616200 and email to creditcardpnb@
[Link] and get your credit card hot-listed
 Do keep a record of PNB’s 24 hour customer help line number
1800 180 2345 or 0120-4616200 and also address of PNB,
Credit Card Processing Centre,3rd Floor, Rajendra Bhawan
Near Rajendra Place Metro Station, New Delhi - 110008.
in a safe and accessible place, ready for immediate use.
 Do exercise caution while transacting on websites for any
on-line purchase.
 Do keep track of your credit card’s billing statement date.
If your credit card statement is not received in time, do
not hesitate to contact PNB’s 24 hour customer help line
number 1800 180 2345 or 0120-4616200 to ensure that it
has been dispatched to your appropriate mailing address.

5
 Do make regular payment of your credit card dues. This
will help you in avoiding levy of finance charges, late
payment charges, etc.
 Immediately notify the Bank’s PNB’s Credit cards’ 24 hour
Customer help line Centre, in writing or on phone, of any
changes in your employment and/or residential address/
mailing address and telephone numbers.
 Do Change your login Passwords Periodically: We
recommend that you change your passwords regularly,
at least every 30 days or so. To change your Passwords,
login [Link] or through credit card link at
[Link] then click on the ‘Change Password’
option given on left side of the screen. Please change the
password immediately if you think it is compromised.
 Keep your Online Credit Cards login Passwords
Confidential : We assure you that Punjab National
Bank officials never ask you for your online credit cards
Passwords by sending either an email/ web page link or on
telephone.
 Take Care to Log Off: Log Off from [Link]/
[Link] every time after you complete your online
credit card session. Do not close your browser directly. If
you are accessing Online Credit Cards through cyber café,
ensure that you clear the browser history and delete all
temporary files/cookies at the end.
 Add [Link]/ [Link] to your List
of Favourite Sites : We recommend you to bookmark
/ add to your favourites the URL : [Link]/ www.
[Link] in order to access information and submit
requests related to your credit card account with Punjab
National Bank.
 Always visit Punjab National Bank’s Credit Cards site
through link available through credit card link at www.
[Link] or open directly [Link] in home page
by typing the bank’s website address on to the browser’s
address bar.

 Look for the padlock symbol on the bottom bar of the

browser to ensure that the site is running in secure mode
before you enter sensitive information.
 Clear your browser’s cache : Clear your browser’s
cache and history after each session so that your account
information is removed, especially if you have used a
shared computer to access online credit cards on www.
[Link] / [Link]
 Disable the “Auto Complete” function on your
browser: If you are using Internet Explorer, turn off the
‘Auto Complete’ function on your browser to prevent your
browser from remembering Passwords.
 To Disable the “Auto Complete” function
1. Open Internet Explorer and click on
“Tools”>>”Internet Options”>>”Content”
2. Under “Personal Information”, click on “Auto complete”
3. Uncheck “User names and passwords on forms” and
click on “Clear Passwords”.

6
 4. Click “OK”
 Shred unnecessary financial documents immediately:
Discard pin or password mailers immediately after
memorizing them. Never write them down.
 Use virtual keyboard feature while logging into your
online credit cards account. Please do not enter your
password if you feel that keyboard is not displayed
properly. Immediately report the matter to the Bank at PNB
Credit Cards’ 24 hour customer help line number 1800 180
2345 or 0120 - 4616200.
 Do cross check your last login information available in
online credit cards upon every login to ascertain your last
login and monitor any unauthorized logins.
 Always type your confidential account information. Do not
copy paste it.
 Monitor your transactions regularly.

DON’TS
 Do not keep a copy of your PIN/ OTP password in your
wallet/purse and never write your PIN/ OTP password
number on your credit card.
 Do not reveal your PIN/ OTP password to any one - not
even to your family members.
 Do not reveal your credit card details/PIN number/ OTP
password etc. to any e-mail soliciting your personal
information/ any telephonic survey.
 Do not seek help from strangers at the ATM, even if
offered voluntarily, while utilizing your credit card at ATMs.
 Do not authorize lottery or gambling transactions on your
credit card as it is prohibited by RBI.
 Do not bend your credit card.
 Never sign an incomplete charge slip
 Do not surrender/ hand-over your credit card to anyone
other than a merchant when making a purchase.
Remember, your Credit Card is for your use only.
 Do not leave personal information lying around in an
unprotected place. Always ensure that your belongings are
kept in a secure place.
 Avoid downloading programs from unknown sources:
Some sources may have hidden forms of spyware or
viruses that could compromise the security of your
computer.
 Do not open attachments sent through mails, if you do
not know the sender.
 Never open email attachments that have file extensions
like .exe, .pif, or .vbs. Such files are usually dangerous.
 Do not keep computers online when not in use: Either
shut the PC off or physically disconnect it from the internet
connections.
 Do not use shared computers: We recommend that you

7
 avoid accessing Bank’s website from a public / shared
computer, for e.g.: cyber cafe etc.
 Do not click on links in the emails or sites other than
[Link]/ [Link] to access your online
credit cards web page.
 Do not disclose your card number and other details
available on card to anyone. Rub out or use ink to smudge
the CVV2 number shown on the back of the credit card
after remembering it.

OTHER IMPORTANT INFORMATION

1. Please note that it is mandatory for all Merchant
Establishments displaying VISA logo acceptance marks
to accept all valid cards under the particular franchise of
VISA hologram and logo, regardless of the issuer’s name.
Please report any non-acceptance immediately at our
PNB’s 24 hour customer help line number or to PNB, Credit
Card Processing Centre, 3rd Floor, Rajendra Bhawan
Near Rajendra Place Metro Station, New Delhi - 110008.
preferably in writing, giving all the details, date, time, the
Merchant Establishment’s name and address and if possible,
the Merchant Establishment’s Banker’s name to enable us to
take action. However, it may be noted that if your card has been
marked as hot listed on being reported lost or misplaced or
the validity period of your card has expired and/or is appearing
in the Card Recovery Bulletin supplied to the Merchant
Establishments, they are not expected to accept the cards.
2. PNB Global Card is valid for use in India and overseas. It is,
however, not valid for making foreign currency transactions in
Nepal/Bhutan (i.e. transactions in currencies other than local
currency of Nepal/Bhutan or in Indian Rupees). Your card
transactions outside India must be made strictly in accordance
with the Exchange Control Regulations of the Reserve Bank of
India. In the event of any failure to do so, you will be liable for
action under the Foreign Exchange Management Act, 1999.
3. Please settle your dues by the due date. Keep track of
your credit card’s billing statement date. If your credit card
statement is not received in time, do not hesitate to contact
PNB’s 24 hour customer help line number or PNB, Credit
Card Processing Centre, 3rd Floor, Rajendra Bhawan
Near Rajendra Place Metro Station, New Delhi - 110008. to
ensure that:
 It has been dispatched to your appropriate mailing address.
 To find out your Amount of dues, Minimum amount due for
payment.
 Lodge a request for duplicate statement.
4. Your Card Credit limit: A Card Credit limit is communicated to
you at the time of card delivery.
Your available credit limit (at time of statement generation) is
provided as a part of your monthly statement. Your available
credit limit is arrived at in the following manner:
Available Credit Limit = Total credit limit less outstanding on
your card.
5. Termination of Credit Card: You may terminate your credit
card by giving notice to us and by following the procedure
laid down by us as per our Credit Card Holder Agreement,
(enclosed with this User Guide ) after clearing outstanding
8
 FORMAT OF MONTHLY STATEMENT

dues, if any.

MONTHLY STATEMENT
Your Credit Card Statement of dues will be sent every month.
You can also opt to receive your monthly statement through email
address specified by you.
 You will be requested to pay your dues as per your credit
card statement of account. Your monthly statement is a
comprehensive record of all activities on your credit card
for the related statement period.
 You may not receive a regular monthly statement if there
have been no transactions on your account, your account
has no dues or your account has a credit balance. However,
you will receive a statement at least once a year indicating
any account movement since your previous statement.

 In case you are having Platinum

Credit Card, at the end of year, a Year
End Summary Statement, containing
summary of spends on different

9
 categories, shall be mailed to you.
 Keep track of your credit card’s billing statement
date. If your credit card statement is not received
in time, do not hesitate to contact PNB’s 24 hour
customer help line number or write to PNB, Credit
Card Processing Centre, 3rd Floor, Rajendra Bhawan
Near Rajendra Place Metro Station, New Delhi - 110008
to ensure that :
• It has been dispatched to the correct mailing address.
• To find out your balance for payment and request for
duplicate statemen
 To facilitate timely credit of funds in your card account
deposit your cheque at least 4 working days in
advance of payment due date

TERMINOLOGY USED IN CREDIT CARD STATEMENT

Your statement is a complete record of your card transaction
activities during the past month, clearly segregated into Domestic,
International and Add-on transactions (if any).
It would be in your interest to understand terminology used in your
monthly credit card statement. This will enable you to manage your
account more efficiently.

1. Name & Address: This is your name and address as per our
records. Please notify any change in your address or other
contact details immediately to ensure timely receipt of your
statement.

2. Main Card Number: This is your Primary PNB Global Credit

Card Number. Your cheque / draft has to be made payable to
this Credit Card Number.

3. Statement date: This is the date your statement is generated

for the given billing cycle. You might have made other
transactions after the statement date which will be in the course
of processing and will be listed in the next billing cycle.

4. Payment due date: This is the date on which outstanding as

per your credit card statement falls due for payment. After this
date the outstanding dues attract Finance charges. To make
good credit history please make payment before this date.
Normally, you need to at least pay the “Minimum Amount Due”
by the payment due date and to avoid levy of a late payment
fee (refer to the schedule of fees and charges for details).

5. Total Amount Due: This is the total amount outstanding that

is unpaid. Total Amount due = Previous balance + purchases +
Cash advance + Amount of Dues on account of BT + Dues on
account of EMI+ Other charges - payments received

6. Total amount Due for the month: This is the amount that
has become due for payment during the current month and
comprises previous balance+purchases + Cash advance +
Installment amount on account of BT or EMI + Other charges-
payment received

7. Minimum Amount Due: This is the minimum that you have to

pay before the payment due date to keep your account in good
standing. The minimum amount due is normally calculated as
5% of the transaction amount / fees / charges besides Balance
transfer and / EMI. You may, of course, choose to pay a higher

10
 amount.

8. Account Summary: Summary of total payment due comprises

of the following: -

i) Previous balance: This is balance outstanding that

remained unpaid as per the Credit Card statement of the
previous month.

ii) Purchase and other Charges: This is the amount of retail

purchases made by you and other charges levied since the
date of previous statement.

.iii) Cash Advance: This is the amount of cash withdrawn

from ATMs in India or overseas through usage of your
credit card during the current statement period.

iv) Payment and Other Credits: This is the amount received

towards payment of credit card dues since the date of
previous statement.

v) Total Amount due: It is the total balance of the account

due as of the last day of the statement period. It includes
amounts of installment on account of purchases under
Equated Monthly Installment scheme, Installment on
account of Balance Transferred under the scheme,
charges, if any, and all other transaction made by you
through usage of credit card and posted to your account
during the statement period as well as the amounts
brought forward from the previous month and credits in the
account adjusted for payments received, if any.

vi) Transaction Date and Post Date: Transaction date refers

to the date when actual transaction was made by you and
post date is date when transaction is posted to your credit
card account by the Bank.

vii) Transaction details: This section lists all domestic

and international purchases and cash advances made
during the month, with a brief description of Merchant
Establishments. Sometimes, the name of the merchant
establishment where you used your credit card may differ
from that shown on your statement. This happens when
the merchant’s trading name differs from its registered
company name. Your copy of the sales slip will assist with
this reconciliation.

All overseas transactions (i.e. made in currency other than

Indian Rupees, or the local currency of Nepal and Bhutan)
will also reflect the currency of transaction and the amount in
foreign currency denomination.

This section also gives details of payments received and

balance brought forward, fees charged and adjustments made
(if any).

vii) Amount: Denotes the amount in Indian Rupees against

each purchase, cash advance or payment received. The
letter ‘Cr’ against an amount indicates a credit to your
account.

9. Reward Points Detail: This portion provides you the details of

the Reward points earned.

11
 i) Opening Balance (Points) This reflects points carried
forward from your last statement.

ii) Points Earned reflects the points earned on the spends

incurred in the statement cycle.

iii) Points Redeemed/Reversed. When you redeem your

points, it will be reflected in the points redeemed section.

iv) iv) Closing balance (Points). This reflects your total

points accumulated less points redeemed.

10. Credit Summary:

i) Total Credit limit: This is the maximum amount assigned

on your credit card account at any given time. This limit
is specified in the mailer accompanying your credit card
as also in the statement format. Your purchases and cash
advance should not exceed this limit.

ii) Total Cash Limit: This is the limit up-to which you can
withdraw cash on your card from ATMs worldwide.

iii) Available Credit Limit: This is the unutilized amount

out of your existing credit limit, which is mentioned in the
Monthly Statement.

iv) Available Cash limit: This is the unutilized amount of

your existing cash limit which is mentioned in the Monthly
statement.
11. Amount over the limit: The portion of your Total payment
due, which is in excess of your specified limit, is payable
immediately. Please ensure that your credit card account
outstanding is within the credit limit assigned to you at all times.
12. Past due/Overdue payment: It relates to “Minimum Amount
Due” which was not paid in time till payment due date and
remain outstanding, from the previous statements. This amount
is payable immediately.
However, if your statement shows an amount “over limit” and/or
an amount “past due”, then the total minimum amount due is 5%
of the closing balance (or Rs.100/- whichever is more) adjusted for
the amount over limit and the amount past due.

METHOD OF PAYMENT / PAYMENT OPTIONS

The Bank will send monthly bills to cardholder for all the charges
incurred on your Credit Card. The Cardholder is liable for all charges
including all those made by the add-on cardholder(s).
You have many choices of making payment and settle your credit
card monthly dues.
Cash payment can be made at any branches of PNB.
Cheque/ Draft: Make a Cheque/draft in favour of PNB Credit Card
No. xxxx xxxx xxxx xxxx (sixteen digit) and deposit the same in
cheque drop boxes. List of drop boxes is available at PNB credit
card link through [Link] or [Link]. Please
ensure to write your name and contact number on the reverse of
the cheque. (Please note that outstation cheques and post-dated
cheques are not accepted for making payment of credit card dues.
However, multicity cheques are acceptable)
Auto Debit: In case of an account holder of PNB, auto debit
instruction for payment of credit card dues on monthly basis can

12
be given either for “Minimum Amount Due’ or ‘Total amount due’.
. For details & download format for auto debit instruction please
visit bank’s website [Link] or through credit card link at
[Link].
Auto Pay Process: Credit Card customer availing facility of PNB
Internet Banking can give mandate for auto debit of their linked
SB/CA account with PNB to make payment for PNB credit card
already linked with internet banking. This request can be raised
either for Total Amount Due (TAD) or Minimum Amount Due
(MAD) of billed amount on their credit card. Request raised will
get processed within 2 working days and shall be effective from
the earliest payment due date of credit card. The cardholder can
change the mandate from MAD to TAD or vice versa. Cardholder
has also option to deregister the mandate for auto pay process.

IBS: PNB’s internet Banking user can link their account to credit
card after logging into internet banking site and make payment of
credit card dues. The User guide for Credit Card access is also
available at PNB Internet Banking-Retail-Log in page.
ECS: In case of an account holder with any other bank at ECS
authorized centre, ECS mandate for payment of credit card dues
either for Minimum Amount Due’ or ‘Total Amount Due can be
given. Details & download format for ECS instructions are available
at PNB credit card link through [Link] or [Link].
in.
National Electronic Fund Transfer(NEFT): Customers
maintaining accounts with bank’s other than PNB can make
payment online through NEFT. The instructions are available at
PNB credit card link through [Link] or [Link].
VISA Money Transfer Facility: In case you hold other Bank’s VISA
debit or credit card, you can also use VISA Money Transfer facility
of that other bank to pay PNB credit cards dues online. VISA money
transfer service is offered by the Bank’s on their terms & conditions.
ON-Line Payment through Bill Desk: Credit Card holder
maintaining accounts with Banks other than PNB, can make online
payment through Bill desk by using internet Banking Channel of
other select Banks. For user instructions please visit [Link].
in, and click to link for credit card or [Link]
Please note:
The cardholder shall pay to the Bank; the total amount due or
Total Amount due for the Month or minimum amount due as
shown in the statement at the earliest but not later than the due
date stipulated in the bill for payment.

Non-receipt or delayed receipt of the bill/statement shall not be

cited as a reason for non-payment of the amount due and as such,
the cardholder shall not be entitled to any waiver of service / finance
charges on this count.

Finance charges shall be levied to the cardholder’s account at the

prescribed rates or at such rates as amended from time to time by
the bank on the balances as remained unpaid on due date.

The applicable service tax or any other tax levied by the Government
from time to time shall be charged to the cardholders account at the
prescribed rates or at such rates as amended from time to time by

13
the Government and the cardholder agrees to pay all such charges.

If any cheque is not honoured, for each such cheque, the Bank may
charge to the card account appropriate charges as per Schedule of
fees and charges annexed hereto.

SETTLEMENT OF FOREIGN EXCHANGE TRANSACTIONS:

Please note your credit card is valid for use both in India and
overseas. It is however not valid for making foreign currency
transactions in Nepal and Bhutan i.e. the transactions in
currencies other than local currency of Nepal/ Bhutan or in Indian
Rupees.
While you travel abroad, you enjoy the freedom and flexibility to
transact there. However, usage abroad must be in strict conformity
with RBI’s exchange control regulations and Foreign Exchange
Management Act 1999 (FEMA 1999).
Any violation of the Exchange Control Regulations of Reserve
Bank of India arising out of utilization of this credit card is the
responsibility of the individual credit cardholder (primary/additional)
and he/she would be liable for action under the provisions of the
Foreign Exchange Management Act (FEMA), 1999 and any other
regulation in force from time to time. Please note the onus of
ensuring compliance of the regulations is with the holder of the PNB
Global credit card.

 Add-on-Card holders are individually liable for compliance

with the RBI’s regulations. All transactions (domestic and
international) incurred by your add on credit cardholders
will also be reflected on your credit card statement.

 Foreign exchange transactions can be put through the

Internet provided the purpose is otherwise allowed under
the Foreign Exchange Management Act (FEMA), 1999.

 You must ensure that the aggregate expenses you have

incurred overseas (i.e. through cash/ traveller’s cheques
and on card) should not exceed the limit set by RBI from
time to time. If you have violated these regulations in any
manner, you would be liable for action under FEMA 1999.

 Please note that the “total amount due” shown on your

credit card statement reflects the total outstanding on
your credit card account and includes both, domestic and
international transactions.

 Your card provides you facility of extended credit, which

permits you to pay only minimum amount due every
month, your card allows you this facility for both foreign
exchange transactions as well as domestic transactions.
Any payment that you make in your card account will be
adjusted against the total outstanding of your account.

CARD HOLDER PRIVILEGES

A credit card is a safe, secure and convenient management tool
that offers many benefits. When used recklessly, it can get you into
trouble. With information about your card being handy, we hope
you will use the card facility to your advantage and stay clear of
credit crisis.
Resident card holders going abroad for employment or on

14
emigration are not permitted to use it for drawing exchange and
they would be required to surrender their card before they proceed
abroad.
• Add-on Credit Cards
You can apply for up to two free add on credit cards, for your
parents/ spouse/ son (s)/ unmarried daughter(s) above 18
years of age, at the time of applying for the issue of Credit Card
or at a later date in the prescribed application format.
• Photo Cards
You may choose to have your photograph digitally imprinted
on your card. This will provide you with extra security and
recognition at any of the merchant establishments.
• Global Customer Entitlement
PNB Global Card is valid for use in India and overseas*. It is,
not however, valid for making foreign currency transactions in
Nepal and Bhutan i.e. transactions in currencies other than
local currency of Nepal/Bhutan or in Indian Rupees.
Your PNB Global Credit Card is accepted worldwide* at over 29
million Merchant establishments and 1 million ATMs for hassle-
free travel, shopping or entertainment. In India, it is accepted at
over 4,40,000 Merchant establishments and over 80000 ATMs
for cash withdrawal.
For Purchases: Any Merchant establishment displaying
the VISA logo accepts your credit card worldwide*. The
network of establishments include Airlines, Railways, Travel
Agents, Star Hotels, medium sized hotels, Restaurants, Bars,
Hospitals, Departmental Stores, Super Markets and Outlets for
Household appliances i.e. Electronics appliances, Watches,
Jewellery, Sports, Footwear etc. You can use the card for
purchases through internet also. Briefly, name any product or
service that could be bought with money, it is yours through
PNB Global Credit Card.
For Cash withdrawal: The card would be accepted for cash
withdrawals at over 80000 ATMs in India and at over 1 million
ATMs across the Globe*, where Visa logo/sticker is displayed.
The Card would also be accepted for cash withdrawal at all
ATMs of Punjab National Bank.
• Free Credit Period
You can get minimum 20 days and maximum up to 50 days
free credit period on purchases without any finance charge
being levied to your credit card account. This is applicable
provided the total payment due as shown on your statement is
settled in full on or before the payment due date.
Free credit period is not available on cash withdrawal from
ATMs and cash advance charges i.e. interest is charged from
date of cash transaction.
• Revolving Credit Facility
You can choose to pay minimum amount due as shown in the
monthly statement and revolve the balance amount to next
month’s billing cycle.
Suppose, during the period of billing cycle for that month
a purchase for Rs.10,000/- has been made. You have the
following payment options:

15
  Pay the total amount due i.e. Rs.10000/-.or
 Pay the minimum amount due i.e. Rs.500/- or
 Pay any amount between the minimum amount due and
total amount due depending upon your convenience
 If there is some unpaid minimum amount due from the
previous statement then this amount will be added to your
current minimum amount due. If for some reason you
have exceeded your credit/cash limit then the amount by
which you have exceeded the credit/cash limit will also be
included in minimum amount due.
You can settle the remaining balance later at a specified finance
charges (Presently 2.95% on monthly basis, APR 29.81%
per annum which is at present 20.51%* above bank’s MCLR
9.30%*). The interest charges are calculated on average daily
balance. Interest charges will cease to apply immediately if all
outstanding payments are made at any point of time.
(*For Latest MCLR and mark up please refer Bank’s website.
Applicable charges are subject to change from time to time at
the sole discretion of PNB.
• Fuel Surcharge Waiver
PNB will waive the surcharge that is ordinarily levied on credit
card fuel purchases for customers who use PNB credit card on
spends between Rs.500 and Rs.4,000 (inclusive) for Bank’s
Platinum credit cards and between Rs.400 and Rs.3000 for
other credit cards per transaction on fuel in any city and at any
petrol pump in India.
• Special Benefits offered by VISA
To view the available offers at any point of time visit the below
mentioned website:
[Link]
• Railway ticket purchase
You can use your card to book your railway tickets at railways
ticketing counters or online. There would be surcharge as
levied by railways :-
At Railway Counter: 2.5% on the transaction amount.
IRCTC website : Up to 1.8% of the transaction amount.
Note: (Transaction amount comprise of the ticket charges +
service charges by Railways/ IRCTC)

• Payment of custom duty / airport tax / excess baggage

payment at Airports
You can use your card to pay custom duty / airport tax / excess
baggage payment at Airports. It is subject to charges as per
schedule of fee.
• SMS Alert Services
You will receive alerts through SMS to keep you updated about
your card account.
• Balance Transfer Facility
With PNB Global card in your hands you can reduce your
interest burden by using our balance transfer facility and
transfer the balance from any other bank’s credit card at much
lower rate.

16
• 24 * 7 Customer Support
For any information on your card account, you can call us on
our 24 hour customer helpline numbers 0120 – 4616200 or
1800 180 2345 (for MTNL and BSNL users) on all seven days
of the week. You can inquire about the following information:
 Check your outstanding balance
 Check available Credit and Cash limits
 Check details of your last few transactions
 Confirm receipt of payment
 Check and redeem reward points
 Request for ATM PIN
 Request copy of your monthly statements
• Earn while you spend - Rewards Programme
A special bonus plan that allows you to earn points, every time
you use your Card. For every Rs 150/- of retail purchases by
using Platinum credit card, there will be 2 reward points. In
case of other cards, one reward point for retail spend of Rs.100
shall be given. The Card holder is eligible for redemption only
on accumulation of 500 bonus reward points in his/her card
account. Cash advances, any other fees/charges and disputed
transactions will not accrue reward points.
• Account Statement by e mail
The Cardholder can opt for statements to be sent by e-mail. It is
very simple, powerful and convenient way to access your credit
card statement details instantly without any postal delays.
• Do Not Call Registry
PNB also provides you the option of placing a “Do-Not-Call”
label on your account. You can choose to register your name
for Do-not-Call Registry and you will not receive tale-marketing
calls related to product and services of the Bank on your mobile
phone.
Please call PNB’s 24 hour customer help line number or log on
to [Link] or through credit card link at [Link].
in to avail of the above services.
However, PNB will retain the right to contact you for any
account servicing related issues.
• Usage of PIN
Personal Identification Number (PIN) shall be a four digit
number that will be mailed to you in a separate envelope to
enable you to carry on transactions including through ATM
machine for cash withdrawal using your PNB Global Card.
• Lost Card liability
You are protected from any financial liability arising out of
transactions done on your missing card, from the time you
report the loss to us at PNB’s 24 hour customer help line
number. Cardholders enjoy a limited lost card liability only after
the loss is reported to the bank via telephone and subsequently
in writing. As per procedure, Card is immediately de-activated
on receipt of information of loss of the Card.

17
 To report the loss simply follow the following steps:
 Immediately call PNB’s 24 hour customer helpline number
to report the loss.
 File a police report (First Information Report) for lost or
stolen Credit Card.
 Send a letter to PNB confirming the loss along with copy of
FIR.
The Cardholder will be fully liable for all the charges on the Card
in the event that it is lost, stolen or misused but not reported in
writing as above to PNB and the Cardholder hereby indemnifies
PNB fully against any liability (civil or criminal), loss, cost, expenses
or damages that may arise due to loss, theft or misuse of the Card.
The Cardholder will not be liable for transactions made on the Card
after receipt of information on loss/theft of the card.
• Exclusive Offers for Platinum Credit Cards: Platinum
credit Cardholder can access Concierge Services by
calling at dedicated PNB Assistance helpline at
18002100131. Latest updates are available at
[Link]:
• VISA Global Customer Assistance Services (GCAS)
PNB Global credit cardholders can avail the Global Customer
Assistance Services provided by VISA. This service is available
world-wide. The Following services are available through
GCAS:
• Reporting lost / stolen card
• Request for Card Replacement
• Emergency cash assistance
• Miscellaneous customer service enquiries
The toll-free numbers for accessing these services are
available in the local telephone directories, yellow pages and
other local listings. Please note a nominal fee is applicable for
some of the services. Please contact PNB Customer helpline
numbers for details. Other conditions are as under:
a) The communications and arrangements of services of the
Emergency Assistance Program are provided by a third-
party service provider and the cost thereof is paid by VISA
and the cardholder is responsible for such cost of any and
all medical, legal or other services used.
b) Assistance is provided on a best effort basis and may not
be available due to problems of time, distance or location.
c) The medical and/or legal professionals suggested and/
or designated by VISA International are not employees of
VISA International and, therefore they are not responsible
for the availability, omissions or results of any medical,
legal or transportation service.
d) The Bank will not be responsible in any manner for any
deficiency /non-availability of such services.

CARD HOLDER AGREEMENT

Terms & Conditions
These terms and conditions shall be known as “Terms & Conditions”
governing PNB Global Credit Card.

18
1. Definitions
a) ‘PNB’ means Punjab National Bank, a body corporate
constituted under the Banking Companies (Acquisition and
Transfer of Undertakings) Act, 1970 having its Head Office
at Plot No. 4, Sector - 10, Dwarka, New Delhi - 110 075
and including its successors and assigns
b) ‘Applicant’ means person(s) who has / have applied
for a Credit Card to PNB. In case of a Corporate
Credit Card it shall mean the person/s named in the
application form submitted by the company.
c) ‘You’ and ‘Your’ shall mean the applicant whose name
appears on the PNB Card application form and includes
his/her heirs and assignees.
d) ‘Card’ or ‘Credit Card’ or ‘PNB Global Card’ shall mean a
credit card issued by PNB on a Card Account and which
entitles a Cardholder to use the Card Account.
e) ‘Primary Cardholder’ means an applicant to whom card
bearing his name is issued and who holds such card.
f) ‘Add-on-Cardholder’ means a person to whom a card is
issued as per the instructions of the Primary Cardholder.
g) “Account” means the credit card account opened and
maintained by PNB for the cardholder.
h) ‘Merchant / Merchant Establishment’ means any company,
establishment, firm or person, wherever located & which is
designated as a VISA merchant and/ or with whom there
is an arrangement for the cardholder to obtain goods,
services, etc.
i) ‘Cash Advance’ means cash withdrawal from an ATM
machine using PNB Global Credit Card.
j) An ‘ATM’ means any Automated Teller Machine whether
in India or overseas, whether of PNB or a specified Shared
Network bearing the logo of VISA, at which, amongst other
things, the USER can use his/her Credit Card to access to
withdraw cash as per limit specified for the Credit Card.
k) ATM PIN means the Personal Identification Number
allocated to the USER by PNB or chosen by the USER /
PNB from time to time in relation to the ATM/Credit Card.
l) “Charges’ means all transaction amounts charged to
the cardholder’s account whether or not a charge slip is
signed for the purpose and includes but is not limited to
amounts charged for purchase of goods and services
and also cash advances drawn by the use of the card or
the card number, balance transfers, joining fee, annual
fees, interest charges, finance charges, over limit charges,
late payment charges, collection charges, maintenance
charges, transaction charges and service charges, any
other additional charges that may be specified from time
to time, and taxes, etc., as may be applicable and all other
amounts which the cardholder has agreed to pay or has
agreed to be liable for under these terms and conditions.
m) ‘International transactions’ mean the transactions entered
into by the Cardholder on his/her Card outside India,
except Nepal and Bhutan.
n) ‘Card limit’ means credit limit sanctioned by the PNB to the

19
 cardholder.
o) ‘Cash limit’ is a sub limit of ‘Credit limit’ and means the limit
sanctioned by PNB up to which cardholder can withdraw
cash from ATMs.
p) ‘Total Outstanding’, ‘Outstanding’ or ‘Outstanding Balance’
(capitalised or not, in singular or plural) shall mean any and
all amounts owing to the PNB on the Card Account.
q) ‘Monthly Statement’ refers to the statement of account
sent every month to the cardholder, indicating the details
of the transactions made on the card and any other charge/
charges and the amount due during the month that become
immediately payable by the cardholder during the month.
r) ‘Expiry Date’ means the last date of the month of the year
mentioned on the card as the date up to which the card is
valid for use.
s) ‘Payment Due Date’ means the date on which outstanding
as per your credit card statement falls due for payment.
After this date the outstanding dues attract Finance
charges.
2. The Card.
a) You agree to comply with the terms and conditions
contained herein and as amended by the Bank under the
Reserve Bank of India’s (RBI) instructions or any statutory
bodies or due to change in Bank’s policy from time to time.
b) You shall be deemed to have unconditionally agreed to be
bound by this Cardholder Agreement by acknowledging
receipt of the Card in writing or by signing on the reverse of
the Card or by incurring a Charge on the Card. If you do not
wish to be bound by this Agreement then you must cut the
Card into several pieces through magnetic strip and return
it to PNB at the address specified in user guide.
c) The transactions under this card shall be strictly in
conformity with the RBI guidelines or rules framed under
FEMA, 1999 or any other law being in force in India and/
or any other country/State/Continent/territory wherever
located in the World at the time of usage of the card. For
any violations, the cardholder is directly and personally
liable to appropriate authorities, not withstanding the
termination of this agreement.
d) The card may be issued at the absolute discretion of
PNB to any eligible/competent person who may apply in
the prescribed form subject to such eligibility norms and
subject to such terms and conditions as may be fixed by
PNB from time to time. PNB has the right to reject any
application without assigning any reason whatsoever.
e) The card issued by PNB shall remain the property of PNB
and shall be surrendered unconditionally and without
delay to PNB upon request by PNB.
f) The card is not transferable or assignable by the cardholder
under any circumstances. The cardholder should sign at
the blank space given on the reverse side of the card,
as soon as he receives the card from PNB and must not
permit any other person to use it and safeguard the card
against misuse by retaining it under his personal control at
all times.

20
 g) Each Cardholder may be issued a personal identification
number or a password (PIN) to enable use of the Card,
for accessing his/her Card Account on the ATM and also
for availing any privilege, benefit or service that may be
offered by PNB on the card.
h) The PIN will be communicated to the Cardholder entirely at
his/her risk, who shall not disclose the PIN to any person
and shall take all possible care to avoid its discovery by
any person.
i) The Cardholder shall be liable for all transactions made
with the use of the PIN/ OTP password, whether with or
without the knowledge of the Cardholder. PNB reserves
the right to refuse any transactions if it believes that the
OTP password is being misused or being used without
appropriate authorisation. The cardholder will be
responsible for any transaction/ usage of card made, i.e.
withdrawal from ATM, payment and other transactions
through ATM/ purchase from Merchant Establishment
even by anyone else.
j) The Outstanding on the Card Account must not exceed
the credit limit at any time. In the event of breach of this
provision, the Cardholder will be charged an over limit
fee at the prevailing rate. The Cardholder must repay the
excess immediately. The over limit fee is subject to change
at the discretion of PNB. The credit limit may be revised
from time to time at the discretion of PNB.
k) The Bank will always be at liberty to stop making advances
or cancel the credit facility(ies) at any time without prior
notice and without assigning any reason, even though the
credit limit(s)/ credit facility(ies) has/have not been fully
availed of.
3. Card Validity, Expiry and Renewal
a) The card is valid up to the last day of the month of the
year indicated on the face of the card unless cancelled
earlier. If you use the Card outside the validity period, the
Bank shall not be liable in any manner whatsoever for any
consequences that may arise.
b) Upon expiry or earlier cancellation, the Card may be
renewed or reinstated at the sole discretion of the Bank.
The cardholder undertakes to destroy the card, when it
expires, by cutting into several pieces through magnetic
strip.
c) Unless you are in breach of the Agreement or otherwise
hereunder, the Bank will automatically renew the validity of
the Card and send to the Card holder a new Card before
the expiry of the Card currently being used. In case of non-
receipt of renewed Card, you may contact the designated
Customer helpline number of the Bank or write to the Bank
at the address notified to you from time to time.
d) You must intimate the Bank at least 60 days prior to the
expiry of the Card currently being used if you do not
wish to renew the Card. In absence of such intimation of
cancellation of the Card by the Card holder, the renewal
fee (as applicable at the time of renewal) shall be charged
to your Card Account and shall be non-refundable.

21
4. Add-on-Card
a) Card Account may have two Add-on-Cards, also referred
as add-on-card holders, at the sole discretion of PNB. The
Add-on-Card holder must be an Indian resident above the
age of 18 years and must be related to the primary Card
holder by virtue of being Parent, spouse and children.
b) The primary cardholder may request PNB to issue add-
on card for operation in his card account. The primary
cardholder acknowledges that the credit limit approved
on his account is to cover all transactions whether made
by him or add-on-cardholder. Further, primary cardholder
agrees to hold PNB indemnified for liability for all
transactions, fees, cash or other charges outstanding in
the card account at any time including transactions made
by add-on cardholder.
c) The primary cardholder is liable for all transactions made
by the add-on-cardholder. The Primary Cardholder may at
any time request cancellation of any Add-on-Card(s) but
will continue to remain liable for any Charges on such Add-
on-Card(s).
d) You may withdraw the facility of Add-on-Card by
requesting PNB and returning to the Bank the Add-on-
Card cut into several pieces through magnetic strip. On
receipt of the same, the Bank will cancel the Add-on-Card.
All transactions incurred on the Add-on-Card but not billed
prior to the receipt of the cancelled Add-on-Card by PNB,
shall be valid and binding on you.
e) The Add-on-Card facility and privileges will be automatically
withdrawn if the Primary Card Account is terminated for
any reason.
f) The cardholder shall use the card strictly within the overall
card limit determined for the cardholder as per the sanction
conveyed to him by PNB. Any use beyond the said limit
shall entitle PNB to recall the advance, terminate the
agreement, impose penalties or take any other action as
deemed fit.
5. Usage of the Card
A). Acceptance of Card
 The Card is valid for use in India and internationally* as
per usage restrictions, entitlements and other conditions
stipulated by PNB and Reserve Bank of India (“RBI”) or
any other Government authority from time to time.
 The Card is not valid for payment in foreign exchange in
Nepal and Bhutan. The currency of transaction on the Card
in Nepal and Bhutan shall be the local currency or Indian
Rupee.
 The onus of complying with the foreign exchange control
/ management regulations, baggage rules, EXIM Policy
and other applicable laws, as amended from time to time,
is solely that of the Cardholder and the Cardholder shall
indemnify and hold PNB harmless from any consequence,
loss, damage, expense or any other financial charge that
PNB may incur and/or suffer on account of the Cardholder’s
contravention of any applicable law and regulation. Non-
compliance with the regulations shall not be a ground for
the Cardholder to delay or refuse the amounts payable to

22
 PNB. In case the Card is suspended /cancelled, whether
on account of non-compliance with exchange control/
management regulations or otherwise, PNB will not be
responsible for any attempted usage of the Card, whether
in India or abroad, resulting in the Card being dishonoured
and the concerned Merchant Establishment would be
entitled to pick up the Card on presentation.
 The Cardholder (including the Add-on-Cardholder)
shall strictly comply with all requirements of the foreign
exchange control/management regulations issued by RBI
from time to time and in the event of non-compliance, the
Cardholder will be liable for action under the applicable
exchange control/ management regulations. Moreover, the
Cardholder may be debarred from holding the Card at the
instance of PNB or RBI guidelines.
B). Merchant Establishment (ME)
 Use of the Card at Merchant Establishments will be limited
by the credit limit assigned to each Card Account by PNB
from time to time. In case of Add-on-Cards issued by PNB,
the extent of use of all Cards so issued will be limited by
the Card Account’s credit limit.
 The card is accepted at all Merchant Establishments using
EDC machines or POS terminals that have displayed VISA
logo.
 The cardholder shall sign on the charge slip/transaction
slip authenticating the transactions through the card and
invariably collect a copy of charge slip. Any charge slip/
transaction slip not personally signed by the cardholder,
which can be proved as being authorized by the cardholder,
will be cardholder’s liability.
 PNB may, at any time without prior notice, refuse
authorisation for a Charge incurred at a Merchant
Establishment, and/or restrict or defer the Cardholder’s
ability to use the Card and/or suspend or cancel the
Card and/or repossess (directly or through a Merchant
Establishment or any other third party) the Card if it
reasonably believes that it is necessary to do so for proper
management of credit or business risk or if the Card
or the Card Account is being or likely to be misused or
if the Cardholder is in violation of the exchange control/
management regulations or any other applicable law or
regulation.
 The Card may be used for personal purposes and to meet
bonfire business expenses.
 The Cardholder shall ensure that he/she maintains a
detailed record of his/her transactions made on Internet.
PNB is not obliged to make any independent verification
with regard to order details provided by the Cardholder
and shall be entitled to rely on the details submitted by the
Cardholder on the Internet.
 PNB shall not be liable for loss or inconvenience, if any,
caused to the cardholder, if any Merchant Establishment
does not, for whatsoever reason, honour the Card.
However, the Cardholder should notify PNB of this
complaint.

23
 PNB is not responsible or liable for any defect or deficiency
in respect of goods and services charged to the Card. Any
dispute should be settled directly by the Cardholder with the
Merchant Establishment and failure to do so will not relieve
the Cardholder of any obligations to PNB. The existence
of a claim or dispute shall not relieve the Cardholder of
his/her obligation to pay all Charges and the Cardholder
agrees to pay promptly such Charges, notwithstanding any
dispute or claim whatsoever. No claim by the Cardholder
against a Merchant Establishment will be the subject of a
set-off or counterclaim against PNB.
 The Cardholder must sign and collect the Charge slip,
Cash Advance Slip or Mail Order Coupon at the time of
incurring the Charge. Failure to sign a charge slip will not
avoid liability for the Charges. The Cardholder must retain
his/her own copy of the charge slips.
 A charge slip with the card number noted thereon shall be
the conclusive evidence between PNB and the cardholder
as to the extent of the liability incurred by the cardholder
and the Bank shall not be required to ensure that the
cardholder has received the goods purchased/ availed of
the services to the cardholder’s satisfaction.
 You agree that an electronic record or printout of an
electronic record or a copy produced from a microfilm or a
scanned/ digital image of any document or Charge relating
to your Card/ Card Account with PNB or produced from
data received by PNB electronically from the Merchant
Establishment or from you or any intermediary, shall be
conclusive evidence of that document or Charge for any
purpose.
 In relation to Charges on account of mail order or telephone
or electronic commerce (e.g. on the Internet) where a
charge slip or voucher may not be available for signature,
the Cardholder accepts that in the event of any dispute
regarding the authenticity or validity of such a Charge, the
Cardholder will first clear his/her outstanding on the Card
and then endeavor to resolve the dispute directly with the
concerned Merchant Establishment.
 Should the Cardholder choose to disagree with a Charge
indicated in the monthly statement of account, the same
should be communicated to PNB within 30 (thirty) days
of the statement date, failing which it would be construed
that all Charges and the monthly statement of account are
entirely in order.
 The Bank shall not accept any responsibility for any
dealings the cardholder may have with any Merchant
Establishment, including but not limited to supply of goods
/ services. The Bank shall not be responsible for the quality
of the product / service. The cardholder shall resolve any
dispute with the Merchant Establishment on his own.
 Bank accepts no responsibility for any charges over
and above the value/ cost of transactions levied by any
Merchant Establishment and debited to cardholder’s
account. Cardholder should ascertain such charges before
availing the services through the Merchant Establishment.
 The Bank is not obliged to provide the original bill/charge
slip of the Merchant Establishment to the cardholder.

24
 However, the Bank may, if circumstances warrant, at its
discretion provide on request a copy of the charge slip
on payment of the charges prescribed by bank for this
purpose.
 Some transactions may attract a service charge, in
addition to the amount of charge, at certain Merchant
Establishments. PNB may also levy charges for collection
of cheques, maintenance of the Card Accounts, and for
services that may be rendered to the Card holder from time
to time.
 No cash withdrawal or deposit is permitted through
EDC/POS terminals by usage of the card at merchant
establishment.
 PNB may, at its sole discretion, permit from time to time,
its Cardholder to transfer his/her outstanding balances
(“Balance Transfer/s”) on other credit cards and credit
facilities availed by him / her from other Credit Card
issuers.
1. Balance Transfers will not be accepted from overdue
status accounts or where the credit limit has been
exceeded.
2. Balance Transfers will be limited to such percentage
of the available credit limit on the Card as may be
determined by PNB at its sole discretion.
3. By choosing to avail of the Balance Transfer facility,
the Cardholder authorizes PNB to make payments to
companies / financial institutions so designated.
4. The Cardholder must continue to meet his / her
obligations in respect of his / her existing credit
facilities, balances of which are the subject of Transfer
hereunder, until he/she has received a written
intimation from PNB that the Balance Transfer request
has been accepted.
5. PNB, however, reserves its absolute right to refuse
any Balance Transfer request.
6. PNB will not be liable for any new charges, overdue
payments or interests incurred on other credit cards/
facilities.
7. PNB may, in its discretion, stipulate additional terms
and conditions from time to time.
 A purchase made through credit card and its subsequent
cancellation e.g. air/rail tickets are two separate
transactions. Such refunds shall be credited to the
cardholder’s account subsequently after due verification
and as per VISA rules and regulations. The cardholder
agrees that if any transaction is made through the card,
the same will be honoured, based only on the available
balance limit in the account without considering the
pending refund. The cardholder also indemnifies the Bank
from acts of dishonouring the payment instructions in such
circumstances.
 A Purchase and a cancellation of goods/services are two
separate transactions. The Cardholder must pay for the
purchase transaction as it appears on the statement to
avoid incurring finance charges or fees. Credit of refund on

25
 account of cancellation will be made to the Card Account
(less cancellation charges) only when received from the
Merchant Establishment. No cash refund will be given to
the Cardholder if a credit is not posted to the Card Account
within a reasonable time, the Cardholder must notify PNB
within 30 (thirty) days of cancellation.
 The Cardholder acknowledges that the privileges, benefits
and facilities attached to the Card may be suspended/
withdrawn by PNB at its discretion at any time without
liability to the Cardholder. Termination of this Cardholder
Agreement shall result automatically in the termination
of such privileges, benefits and facilities. PNB shall not
be liable in any way to the Cardholder for any defect or
deficiency in any privileges, benefits or facilities provided
by third party suppliers or Merchant Establishments.
 The applicant agrees and confirms that the Bank will
always be at liberty to stop making advances or cancel
the credit facility(ies) at any time without prior notice and
without assigning any reason, even though the credit
limit(s)/ credit facility(ies) has/have not been fully availed
of.
C. Usage at ATM’s
 Usage of Card in ATMs is upon physical insertion/dip of the
Card in the slot of the ATM and keying in the confidential
Personal Identification Number (PIN), which is sent in
a sealed envelope for first time operation of the ATM. It
would be the cardholder’s obligation to change the PIN
number periodically to ensure its confidentiality.
 PNB will not be liable for any deficiency in services or to
perform any obligation there under where such failure is
attributable, (directly or indirectly) to any malfunction of
the ATM or the card, temporary insufficiency of funds, any
dispute or other circumstances beyond its control.
 The availability of ATM services in a country other than
that in which the card was issued is governed by the local
regulations in force in the said country. PNB will not be
directly/ indirectly liable, if these services are withdrawn.
6. Cash Advance Facility
 You can use the Credit Card, for withdrawal of cash from
Automated Teller Machines (ATMs).The card is accepted
at the ATMs of Punjab National Bank and all other ATMs
displaying VISA logo. For any/all such cash advances and
cash equivalent transactions, Card holder shall comply
with all the Laws, rules and regulations including but not
limited to Foreign Exchanges Law as stipulated under the
Foreign Exchange Management Act, 1999 and rules there
under and as further notified by RBI and other Government
bodies.
 In case the PIN mailer is received in a mutilated or
damaged condition, the cardholder shall return the same
immediately to the Bank (at the specified address in user
guide) for issue of new PIN.
 Cardholder shall neither keep a record nor divulge the
PIN number to anyone. Any such act will be done by the
cardholder at his/her own risk and responsibility and the
Bank will in no way be responsible / liable for any direct /

26
 indirect or consequential loss to the cardholder due to such
act.
 The printed output that is produced at the time of operation
of the ATMs is a record of the operations of the ATMs and
shall not be construed as the PNB’s record. The PNB’s
record of transactions shall be accepted as conclusive and
binding for all purposes.
 On usage of Credit card at ATMs the cash transaction
is liable to charges as detailed in schedule of fees and
charges.
7. Concierge services:
Concierge Services shall be provided on the basis of bank’s
agreement with service provider.
 To avail of the service, Cardholder must call the dedicated
PNB Assistance helpline.
 The services shall be offered on a best effort basis and are
subject to availability of the relevant services/ service
providers in the geographical area.
 Bank shall not be responsible for any third party expenses
incurred, payment of which shall be the responsibility of
the cardholder for utilizing the assistance services.
 Only referrals to appropriate providers shall be made.
Cardholder cannot be given any legal or medical advice
and the quality of the service cannot be guaranteed. The
final selection of a service provider shall be the decision of
the user.
 The Cardholder is advised to use his/her judgment prior
to availing of the service from the service provider. It shall
be endeavoured to ensure that the service provider
provides the service to the user within a reasonable period
of time. However, in certain circumstances, service
delivery time lines could be impacted by a variety
of extraneous factors, such as peak traffic, extreme
climatic conditions, public holidays, remote location, force
majeure, local prevalent condition etc.
 Therefore, Bank shall not be accountable, responsible
or liable for any delays or for civil or criminal liability due to
any failure of the services rendered by the service provider
or for death, damages/ injuries/ accidents/ loss/ third party
liabilities/ loss to property arising out of/as a consequence
of the service availed by the Cardholder from third party
providers.
8. Payment of Dues- Monthly Statement
 The monthly statement of account shall be sent to the
Cardholder periodically by mail unless the Cardholder
specifically opts for such statements to be sent by e-mail,
in which case they shall be sent at the e-mail address
specified by him/her in the application or by a separate
intimation. Additionally, the Cardholder may also access
his/her Card Account on PNB’s website [Link].
in by using his/her user ID & password to check his/her
statement of account. If the Cardholder experiences any
difficulty in accessing the electronically delivered statement
of account, he/she shall promptly inform PNB.

27
 The Cardholder agrees to access his/her aforesaid e-mail
account at regular intervals of time. The Cardholder will
not hold PNB responsible for his/her not having access, for
any reason whatsoever, to the information and statements
of account sent to him/her via e-mail.
 Failure on the part of the Cardholder to receive the
statement of account electronically (by e-mail or through
access to the Card Account on the Internet) will not
absolve of his/her liability for the Charges incurred on the
Card and the Cardholder shall be liable to make payment
for the Charges on or before the due date (as indicated
on earlier monthly statement) on the basis of his/her own
record of the transaction or earlier if requested by PNB.
 PNB will debit the Card Account for all the Charges incurred
by use of the Card and provided for in the Agreement.
Charges in respect of International Transactions incurred in
foreign currency will be segregated from the Indian Rupee
transactions in the statement of account. All Charges
(including those in respect of International Transactions)
shall be billed in Indian Rupees. The Cardholder agrees
and hereby authorises PNB to convert Charges in respect
of International Transactions incurred in foreign currency
to Indian Rupees at the applicable foreign exchange rates
plus any service charges.
 PNB will credit the Card Account for all payments made by
the Cardholder to PNB and also for any credit received from
the Merchant Establishments in favour of the Cardholder.
When the Card Account has a debit(s) or a credit(s) to be
applied over a statement period as determined by PNB
from time to time.
• PNB will send a monthly statement of account to the
Cardholder reflecting such debit(s)/ credit(s).
• Duplicate monthly statements of account will be
provided by PNB to the Cardholder only for a period
of 12 months. The service charges are payable for
duplicate statement beyond 3 months period from
the current month up to 12 months period. No such
request will be considered for a period of more than 12
months.
 The Cardholder’s obligations and liabilities under this
Agreement will not be affected in any way by non-receipt
of the monthly statement of account and the Cardholder
shall be liable to settle the Outstanding balance on the
Card in due time on the basis of his/her charge slip, noting,
record or any other evidence (electronic or otherwise) of
the Charge.
 PNB will send periodical bills to the cardholder for all the
charges incurred on the credit card. The primary card
holder shall be liable for all the charges incurred on the
primary and add on cards, including fee/ charges of any
nature incurred on the cards issued to the cardholder/(s).
 The monthly statement of account will set out, inter alia,
the Outstanding balance on the Card Account, minimum
payment required to be made and the due date for
payment. The minimum amount due from the Cardholder
each month will consist of the following:

28
 • 5% of the transaction amount / fees / charges on
the card besides instalment on account of Balance
transfer and / EMI or minimum of Rs.100, whichever is
higher
and
• any overdue amount and any over limit amount - these
amounts are payable immediately; or if the Outstanding
balance is less than Rs. 100/-, the minimum amount
payable will be equal to the Outstanding balance on
the Card Account.
 If the payment of the whole of the closing balance as
per the ‘monthly statement of dues’ is made on or before
the payment due date no interest etc. will be payable.
However, no interest will be paid by PNB on any credit
balances in the Card Account.
 Unless the interest-free period applies as set out below,
PNB will levy a finance charge on any new purchase
(and any related debited charge) from the day on which
it is debited to the Card Account. The interest-free period
for a purchase (and any related debited charge) in any
statement period will apply if the Outstanding balance on
the Card Account for the previous statement period (if any)
is paid in full by its due date. If the Outstanding balance
on the Card Account is not paid in full by its due date, a
finance charge will be levied on any new purchase (and
any related debited charge) from the day on which the
purchase (and any related debited charge) is debited to
the Card Account and on the Outstanding account balance
on the Card Account from the first day of the last statement
period. PNB will charge interest on a Cash Advance from
the day on which cash advance is debited to account.
 PNB will levy a finance charge on the Purchase Balance /
Cash Advance Balance Outstanding on the Card Account
on a daily basis by applying its current daily percentage
rate to the amount of the Purchase Balance / Cash Balance
Outstanding at the end of each day.
 The finance charge as above, will continue to be payable
after termination of this Agreement or closure of the Card
Account till Outstanding on the Card Account is cleared in
full.
 Non-receipt or delayed receipt of the Bill/Statement shall
not be cited as a reason for non-payment of the amount
due and as such the cardholder shall not be entitled to any
waiver of service charges on this count.
 The cardholder shall pay to PNB, the amount shown to
be due in the statement at the earliest but not later than
the due date stipulated in the bill for payment. The said
payments shall be made at the designated collection
points notified by the Bank. Cheques/drafts deposited
must be drawn at the place where deposited otherwise the
same will be subject to collection charges at the prevailing
rates. Late payment fees shall be payable by card holder if
the payment is received late. No outstation cheques/ drafts
are acceptable.
 Payment made by cheques / drafts will be credited on
clearance.

29
 If any cheque, draft, ECS mandate or Standing Instructions
is not honoured or is dishonoured, for each such cheque,
draft ECS mandate or Standing Instructions, the Bank
may charge to the card account, appropriate charges,
as mentioned in schedule of fees and charges or as
announced by PNB from time to time. At the discretion of
PNB the card account may be suspended, the card may
be cancelled and full outstanding balance will become
immediately due and payable apart from charges. PNB
will, at its sole discretion, take necessary measures to
recover the money and this may include filing a case under
Negotiable Instruments Act.
 PNB may at any time, under intimation to the Cardholder,
change the finance charge to take into account prevailing
interest rates, market forces and credit and business risks.
Service charges shall be charged to the cardholder’s
account at the prescribed rates or at such rates, as
amended from time to time.
 If the minimum amount due is not paid by the payment
due date, a late payment fee will be debited to the Card
Account.
 The applicable service tax or any other tax levied by
Government from time to time shall be charged to the
cardholders account at the prescribed rates or at such
rates as amended from time to time by the Government
and the cardholder agrees to pay all such charges.
 All payment received from you in excess of minimum
payment amount (unless otherwise required by law) will be
utilized as under:-
• Service tax
• Membership fees
• Fees & Service Charges
• Finance charges
• Billed Principal i.e. EMI, Cash , Balance Transfer and
retail purchases
 PNB will have the right of lien/set-off in respect of all
monies and securities, which PNB holds in the name of
the cardholder in any of the branches of PNB against the
outstanding in the card account without any notice to the
cardholder.
 The legal heirs, assignees, legatees and nominees of
the cardholder will remain liable to PNB for the amount
due on the cardholder’s account in case of death of the
cardholder.
 The cardholder is liable to pay all cost of collection of dues
if it becomes necessary to refer the matter to a collection
agent appointed by PNB for this purpose or where legal
recourse for enforcement of payment has been taken.

 The existence of a claim or dispute shall not relieve the

Cardholder of the obligation to pay all charges, interest
and any other demand made on him/her and he/she shall
agree to pay promptly all such charges notwithstanding
any dispute or claim whatsoever.

30
  The total outstanding on the Card account, together with
the amount of any Charges effected but not yet charged
to the Card Account, will become immediately due and
payable in full to PNB on bankruptcy or death of the
Primary Cardholder. The Primary Cardholder’s legal heirs
will be responsible for settling any outstanding amount on
the Card Account and should keep the Bank indemnified
against all cost including legal fees and expenses incurred
in recovering such outstanding amount. Pending such
repayment, PNB will be entitled to continue to levy service/
finance charges at its prevailing rate.
9. Loss/Damage of the card
a) In the event the Card, Card details or the PIN/ 3D secured
password is lost, stolen, copied or misused by another
person, the Cardholder must report the occurrence to
PNB’s 24 hour customer helpline immediately by the
fastest means of communication. The cardholder can
utilize the 24 hour customer helpline/e-mail address/ Fax
etc. provided by the Bank to notify the loss/theft/copying of
the card.
b) In the event of such theft /loss/copying occurring abroad,
the cardholder shall utilize the VISA International
Emergency Assistance Services. In case the Cardholder
uses the VISA Global Emergency Assistance Services
then the charges as applicable including telecom costs will
be levied to the card account.
c) Once a card is reported lost, it should not, under any
circumstance be used if found by the Cardholder
subsequently. As the Add-on-card is an extended facility
given on the primary Card Account, the Add-on-card is
rendered invalid when the primary card is reported lost.
d) The Cardholder must confirm to PNB in writing immediately
after reporting the loss/theft/misuse to the police. A copy of
the police complaint/First Information Report (FIR) must
accompany the written confirmation. The Cardholder
will be liable for all losses in case of misuse of the card
by someone who obtained the PIN or the card with the
consent of Cardholder or an Add-on-Cardholder.
e) If the Cardholder has acted fraudulently / without
reasonable care the Cardholder will be liable for all losses.
f) The Cardholder will be fully liable for all the Charges on the
Card in the event that it is lost, stolen or misused but not
reported in writing as above to PNB and the Cardholder
hereby indemnifies PNB fully against any liability (civil or
criminal), loss, cost, expenses or damages that may arise
due to loss, theft or misuse of the Card.
g) On the loss of the Card, PNB may at its sole discretion
issue a replacement Card at a fee. In the event the
Cardholder subsequently recovers the Card, the recovered
Card must not be used and must be cut in several pieces
through magnetic strip and returned immediately to PNB
(at the address specified in user guide) and adequate care
must be taken to prevent its misuse.
h) In case a card is damaged/ broken accidentally or in the
course of handling, PNB may, on receipt of a request in
writing from the cardholder confirming the damage of the
card, replace the same at a prescribed fee.

31
 i) The cardholder will be fully liable for all the charges on the
lost/stolen card. The said liability will be the aggregate of
all transactions resulting from the use of the card prior to
(from the) date of receipt of the written intimation of the
loss of the card by PNB.
j) The Cardholder is responsible for the security of the Card,
Card details, number and the PIN/ 3D secured/ OTP
password and shall take all steps towards ensuring the
safekeeping thereof. In the event PNB determines that
the aforementioned steps are questionable (on account
of the Cardholder’s negligence, malafide intention, etc.),
financial liability on account of the lost, stolen or misused
Card/Card number/PIN shall be borne by the Cardholder
and could result in cancellation of the Card Account. PNB
may, without referring to the Cardholder or any Add-on-
Cardholder, give the police or other relevant authorities
any information that PNB consider relevant about the loss,
theft or misuse of a Card or PIN.
10. Hot listing of card
a) PNB reserves the right to hot listed a card for non-
payment of dues and/ or utilization of the card in excess of
the sanctioned card limit.
b) PNB reserves the right to hot listed a card if such
instructions are received from any statutory authority or
any other entity authorised to issue such instructions.
c) PNB will have the right to seize the hot listed cards directly
or through Agents or Merchant Establishments.
d) On payment of the entire dues under the hotlisted card,
PNB may at its discretion consider reissue of the card to
the cardholder on payment of prescribed replacement fee.
11. Termination of Card
a) The privileges of the Card may be suspended and the Card
cancelled by PNB, either temporarily or permanently, at any
time as provided hereinbefore in its absolute discretion and
without giving notice thereof to the Cardholder or assigning
any reason therefore. PNB may list the cancelled Cards
in a Cancellation Bulletin/Alert/Hot List, etc. or otherwise
inform the Merchant Establishments that the Card(s)
issued on the Card Account have been cancelled.
b) The Card remains the property of PNB at all times. The
Cardholder shall agree to surrender the Card to PNB or its
representative or a Merchant Establishment, upon being
requested to do so either by PNB or its representative or
by a Merchant Establishment. The Cardholder must not
use the Card after it has expired or has been suspended
or cancelled and shall continue to be fully liable for the
Charges incurred after its expiry/suspension/cancellation.
c) PNB may cancel/terminate or suspend the Card or refuse
to re-issue, renew or replace any Card at any time without
notice if PNB reasonably believes it necessary for business
or security reasons. Punjab National Bank can suspend
the facility on the Credit Card, if the Cardholder defaults on
the payment due or exceeds the credit limit extended. The
Card must not be used after the Agreement ends or if the
card account is suspended.

32
 d) The Bank will re-issue/renew the card whose validity is
expired or is going to expire, from time to time for use in
accordance with this agreement at the sole discretion of
the Bank and without the cardholder’s specific request
unless and until PNB decides to terminate or suspend
the card account. Membership fee will not be refunded for
surrender/cancellation of Card.
e) The Cardholder can close his/her Card Account at any
time by terminating this Agreement by a written notice
to PNB at the following address: “Punjab National Bank,
Credit Card Processing Centre, A-37, Sector 60, NOIDA
201301 (U.P.)” accompanied by the return of the Card
cut into several pieces across magnetic strip and with full
settlement of all Outstanding on the Card Account. All the
cards including the add-on cards will be terminated on
the basis of written request. Termination will be effective
only after payment of all amounts outstanding to the card
account.
f) The Cardholder specifically acknowledges that once the
Card Account is closed and privileges (including any benefits
and services) of the Card stand withdrawn, reinstatement
of the same is neither automatic, nor attendant and will take
place solely at the discretion of PNB. The Cardholder also
acknowledges that the aforementioned takes precedence
over any communication in this context that the Cardholder
might receive during the normal course.
g) The Card Account is liable to be suspended / cancelled
on instruction from any government / regulatory body. All
amounts Outstanding on the Card Account shall be deemed
to have immediately become due on such instructions from
government/ regulatory bodies as the case may be and
PNB shall be entitled to recover the same in accordance
with the relevant laws in force.
12. Emergency Assistance Services:
A. VISA Global Customer Assistance Service (GCAS).
The next time you travel abroad please remember that you
have the option of using the Global Emergency Assistance
Service provided by VISA for our cardholders. These can be
availed for:
• Reporting lost / stolen cards
• Request for Card Replacement
• Emergency cash assistance
• Miscellaneous customer service enquiries
The toll-free telephone numbers for accessing these
emergency assistance Helplines are available in local
telephone directories / yellow pages and other local listings in
each country. For availing of VISA Global Assistance Services,
charges as applicable including telecom costs will be levied to
your card account. Other conditions are as under:
a. The communications and arrangements of services of the
Emergency Assistance Program are provided by a third-
party service provider and the cost thereof is paid by VISA
and the cardholder is responsible for such cost of any and
all medical, legal or other services used.

33
 b. Assistance is provided on a best effort basis and may not
be available due to problems of time, distance or location.
c. The medical and/or legal professionals suggested and/
or designated by VISA International are not employees of
VISA International and, therefore they are not responsible
for the availability, omissions or results of any medical,
legal or transportation service.
d. The Bank will not be responsible in any manner for any
deficiency /non-availability of such services.
13. Miscellaneous
a) PNB, at its sole discretion, can appoint agents for recovery
of any Outstanding on the Card or initiate any other action
allowed by law for recovery of all monies owing to PNB.
b) The Cardholder shall be liable for all costs associated
with the collection of dues, legal expenses and decrial
amounts with interest, should it become necessary to
refer the matter to any agent or where legal recourse for
enforcement of payment has been taken.
c) Any bill/communication or notice may be sent by the Bank
to the cardholder’s address last notified in writing by post,
fax, e-mail or through other authorised sources. The Bank
shall not be held responsible for any delay in receipt of
any bill/communication or notices sent by any authorised
communication.
d) The Cardholder expressly recognizes and accepts that
PNB shall be absolutely entitled to sell, assign or transfer in
any manner (including through the drawing of a negotiable
instrument or otherwise) in whole or in part and on such
terms as PNB may decide (including reserving a right to
PNB to proceed against the Cardholder on behalf of any
purchaser, assignee or transferee) the Outstanding and
dues of a Cardholder to any third party of PNB’s choice
without reference to or without written intimation by PNB
to the Cardholder and any such sale, assignment or
transfer shall bind the Cardholder to accept such third
party as a creditor exclusively or as a joint creditor with
PNB, but with the right to PNB to continue to exercise all
powers hereunder on behalf of such third party and to pay
over such Outstanding and dues to such third party or
to appropriate the same, as PNB may decide. Any costs
incurred by PNB towards enforcement of its rights and
recovery of Outstanding and dues shall be debited to the
account of the Cardholder.
e) Where PNB acts on good faith in response to any oral or
electronic instruction or inquiry by the Cardholder in respect
of any matter in relation to the Card, the Cardholder will not
be entitled to claim or allege any loss, damage, liability,
expense etc., attributable, directly or indirectly, to any such
good faith action of PNB and the Cardholder agrees to hold
PNB harmless in respect thereof.

f) The total outstanding on the Card Account, together

with the amount of any Charges effected but not yet
charged to the Card Account, will become immediately
due and payable in full to PNB on bankruptcy or death
of the Primary Cardholder and the Card Account shall

34
 immediately stand cancelled. The Primary Cardholder’s
estate will be responsible for settling any Outstanding
on the Card Account and should keep PNB indemnified
against all costs including legal fees and expenses incurred
in recovering such Outstanding. Pending such repayment,
PNB will be entitled to continue to levy finance charges at
its prevailing rate.
g) The Cardholder hereby authorizes PNB or its
representatives to contact his/her employer, banker or any
other source to obtain and/ or verify any information or
otherwise that may be required.
h) PNB reserves the right to add to or change these terms
and conditions and revise policies, benefits and features
offered on the Card at any time, without limitation to
changes which affect existing balances, finance charges
or rates and methods of calculation. The Cardholder will be
notified of any such changes through PNB portal for credit
card. By keeping or using the Card after notification, the
Cardholder is deemed to have agreed to the amendment/
change. If the Cardholder does not agree with any
amendment of the terms and conditions or any other
charge related to the Card or benefit made available on the
Card, he/she may cancel the Card by cutting it into several
pieces among magnetic strip and returning the same to
PNB at the address specified in user guide.
i) If required by law to do so or if considered necessary to
do so for proper management of credit or business risk,
PNB reserves the right to disclose any and all Cardholder
information, including default in any payments, to any
court of competent jurisdiction, quasi judicial authority,
law enforcement agency, relevant wing of the Central
Government or State Government, Cardholder’s employer
or any other card issuer, credit reference agency, financial
institution. or any company which is an affiliate or associate
/subsidiary of PNB. The Cardholder acknowledges that
information on usage of credit facilities by customers are
also exchanged amongst banks and financial institutions
which provide credit facilities and the Card may be
cancelled on receipt of any adverse market information in
relation to the Cardholder without any liability on PNB to
disclose any details thereof to the Cardholder.
j) The Cardholder authorises disclosure of his/her Card
Account information by PNB to any third party engaged
to provide any service in connection with operation of the
Card Account and/or marketing of various services. The
Cardholder agrees to PNB sending, from time to time,
marketing offers and/or promotional mailers to him/her
at his/her postal or e-mail address, unless he/she has
specifically opted not to so receive, in which event PNB
will be entitled reasonable time to stop sending such offers.
k) The Cardholder hereby agrees that the Card application
and copies of all documents submitted in support thereof
and for the ongoing operation of the Card Account by the
Cardholder to PNB are and shall remain the sole and
exclusive property of PNB, and PNB shall not be obliged to
return the same to the Cardholder upon his/her request or
upon termination of this Agreement.

35
l) In the event that the Cardholder delays or is unable to settle
the Outstanding on the Card in terms of this Agreement,
PNB is hereby authorised by the Cardholder to set-off and
adjust any such Outstanding against any amount that may
be payable by PNB, in any capacity, to the Cardholder on
any account whatsoever.
m) The Cardholder agrees that PNB may send him/
her reminders from time to time for settlement of any
Outstanding on his/her Card Account by post, fax,
telephone, e-mail, cellular phone , SMS and./ or engage
third parties to remind, follow up and collect his/her
Outstanding on the Card Account.
n) The Cardholder agrees to comply with all applicable laws
and regulations from time to time which govern or may be
affected by the use of the Card.
o) The forbearance, delay or failure on the part of PNB to
exercise any right under this Agreement shall not operate
as waiver of such a right nor preclude any further exercise
of that right.

p) Without in any way limiting the above, PNB shall not

be liable or responsible to the Cardholder for any loss,
damage, expense, claim or liability arising directly or
indirectly out of :

• any defect or deficiency in any goods and services

purchased on the Card or availed as a benefit,
privilege or facility attached to the Card;

• refusal by or inability of a Merchant Establishment to

honour or accept the Card;

• handing over of the Card by the Cardholder to any

unauthorised person;

• any statement made by any person requesting return

of the Card or any act performed by any person in
conjunction therewith;

• any injury to the credit, character and reputation of

the Cardholder alleged to have been caused by the
repossession of the Card and/or request for its return;

• PNB complying with any request made by the Add-on-

Cardholder in relation to the Card Account;

• the exercise of any right by PNB seeking surrender

of the Card prior to the expiry of the date mentioned
on the face of the Card whether such demand and
surrender is made and /or asked by PNB or any
person or Terminal Device;

• exercise of PNB’s right to terminate any Card; decline

of any charge by PNB because of the Cardholder
exceeding his/her foreign exchange entitlements or
usage restrictions as prescribed by RBI guidelines
issued from time to time;

• and if any demand or claim for settlement of

Outstanding dues from the Cardholder is made by
PNB or any other person for and on behalf of PNB, the

36
 Cardholder acknowledges that such an act shall not
amount to an act of defamation or an act prejudicial to
or reflecting upon the character of the Cardholder in
any manner.
q) The Cardholder is aware of all security risks, including
possible third party interception of any of his/her
transactions and statements of account on the Internet
and the contents of his/her transactions or statements of
account becoming known to third parties. The Cardholder
agrees and undertakes that he/she shall not hold PNB
liable therefore in any way. The use and storage of any
information, including without limitation, the Card number,
PIN, password, account information, transaction activity,
account balances and any other information available on
the Cardholder’s Internet access device or computer is at
his/her own risk and responsibility.
r) Any notice given by PNB hereunder will be deemed to
have been received by the Cardholder within 7 days of
posting to the Cardholder’s address last notified in writing
to PNB or, where specifically requested, within 24 hours
of sending the same via e-mail at the e-mail address
specified by him/her. Any notice may also be sent by fax
or communicated verbally and confirmed in writing by post
or fax. PNB shall not be held accountable for delays in
receipt of notices by post. In the event of any change in
the Cardholder’s e-mail and/or employment and/or office
and/or residential address and/or telephone numbers,
the Cardholder shall inform PNB promptly in writing or by
e-mail and must confirm the same by mail or fax.
s) The card holder agrees and confirms that the Bank will
always be at liberty to stop making advances or cancel
the credit facility(ies) at any time without prior notice and
without assigning any reason, even though the credit
limit(s)/ credit facility(ies) has/have not been fully availed
of.
14. Governing Laws and Jurisdiction
These terms and conditions and/or transactions/charges
through the use of PNB’s credit card shall be governed by the
laws of Republic of India.
PNB accepts no liability whatsoever, direct or indirect for non-
compliance with the laws of any country other than Republic of
India.
The mere fact that the Credit Card operations can be carried
in any country* world-wide does not imply that laws of the said
other country interpret and governs these terms and conditions
and transaction/ charges carried through use of the card or due
to use of card.
The Cardholder agrees to abide by prevailing laws in respect of
Credit Card services as applicable in Republic of India.
All disputes are subject to jurisdiction of the Courts in Delhi.
15. Indemnity
The cardholder agrees to indemnify the Bank against all
liabilities, losses, damages and expenses that the Bank may
sustain or incur either directly or indirectly as a result of:

37
 a) Negligence, mistake or misconduct of the cardholder.
b) Breach or non-compliance to the rules / terms and
conditions relating to the card and the account.
c) Fraud or dishonesty relating to any transaction by the
cardholder or his employees / agents etc.
16. Acceptance of Terms & Conditions:
a) It is deemed that the cardholder has applied for the
card after understanding the terms and conditions. The
cardholder shall be deemed to have unconditionally
agreed to and accepted these terms and conditions by
either signing the card application form or acknowledging
the receipt of the card in writing or by signing on the
reverse side of the card or by performing a transaction
with the card.
b) PNB reserves the right to add/delete or vary any of these
terms and conditions as PNB thinks fit in its absolute
discretion and without assigning any reason whatsoever
and notify such changes to the cardholder in any manner it
thinks appropriate. Such changes shall make a reference
to this paragraph and shall be binding on the cardholder.
c) The card holder further confirms having agreed that PNB
will always be at liberty to stop making further advance (s)
or cancel the credit facility(ies) at any time without previous
notice and without assigning any reason even though the
credit limit(s) / credit facility(ies) has / have not been fully
availed of.
d) The cardholder further confirms that all the terms and
conditions mentioned herein above in the agreement
continues / continue to be in full force and virtue.
IMPORTANT: Before you use your credit card, please read this
credit cardholder agreement carefully. Please take a note that
by using the PNB Global credit card, you are accepting the
terms and conditions set out here above and will be bound
by them.

* In case card is enabled for international usage.

38
 SCHEDULE OF FEES AND CHARGES**

S.
Particulars Gold/Classic Card Platinum Card
No.
Classic: NIL [Link]
Gold: [Link]/-A (Nil for card against Fixed
1 Joining fee* -Primary
(Nil for card against Fixed Deposit)
Deposit)
Classic: Nil
Rs.500/- (for each add-on
Gold: Nil
Add-on cards card) (Nil for card against
(Nil for card against Fixed
Fixed Deposit)
Deposit)
2 Renewal fees* NIL NIL
Classic: NIL
Rs.500/-A
Gold: Rs.300/-A
3 Annual fees* (Nil for card against Fixed
(Nil for card against Fixed
Deposit)
Deposit)
4 Annual fees-add on card NIL NIL
Finance charges/ interest rate 2.95% per month 2.95% per month
5 p.m. on revolving credit/ cash 1.5% per month for cards 1.5% per month for cards
withdrawn/ amount overdue against Fixed Deposit against Fixed Deposit
35.89%p.a 35.89%p.a
Annualized percentage 19.56% p.a. for credit cards 19.56% p.a. for credit
6
rate(APR) on revolving credit issued against bank’s lien cards issued against
Fixed Deposit. bank’s lien Fixed Deposit.
Cash Advance Transaction
7
charges#:
A-Domestic
2% of cash withdrawn 2% of cash withdrawn or
I)PNB’s ATMs or Rs.100/-whichever is Rs.100/-whichever
higher is higher
2% of cash withdrawn 2% of cash withdrawn or
II)Other ATMs or Rs.150/-whichever is Rs.150/- whichever
higher is higher
2% of cash withdrawn 2% of cash withdrawn or
B-Overseas or Rs.300/-whichever is Rs.300/- whichever is
higher higher
On outstanding Total Amount Due as Under :
1. Rs.100/- or Less – Nil
2. Above Rs.100 to Rs.1000/- – Rs.200/-
3. Above Rs.1000 to Rs.5000/ – Rs.500/-
Late Payment Fee 4. Above Rs.5000 to Rs.10000/ – Rs.600/-
8 5. Above Rs.10000/ – Rs.750/

For credit against FD : 30% of minimum amount due subject

to Min. Rs.200 & Max. Rs.500 per billing cycle.

Charges for over the credit 2.5% OR MINIMUM 2.5% OR Minimum

9
limit usage Rs.250/- Rs.500/
Rs.250/- per instrument
Rs100/- per instrument
Return of cheques/ dishonour of Rs.100/- per instrument
10 Rs100/- per instrument for
ECS / Auto Debit (SI) for cards against fixed
cards against fixed deposit
deposit

Rs.50/-
Rs.50/-
11 Free for card against
Duplicate statement
Fixed Deposit
(beyond three months)

Rs.250/- per card

Card replacement (for reasons
12 Rs.100/- per card Rs.100/- per card for card
other than technical defects)
against Fixed Deposit

Rs.100/- per card

Rs.100/- per card (no
Rs.50/- per card
charge for electronic pin
13 Pin replacement fee / Epin)

Rs.50/- per card for card against FDR

14 Retrieval of charge slip Rs.100/- Rs.100/-

15 Limit Enhancement charges NIL NIL

1% of transfer amount 1% of transfer amount
16 Balance transfer processing fees or Rs.199/-, whichever is or Rs.199/-, whichever
higher. is higher.
0.99% p.m. for BT facility 0.99% p.m. for BT facility
Balance transfer interest
17 under EMI scheme for pe- under EMI scheme for
charges
riod of six months. period of six months
3.50% mark-up over 3.50% mark-up over
18 Foreign Currency Transaction
and above the currency and above the currency
Processing fee for Payment
conversion rate conversion rate

39
 Outstation cheques are Outstation cheques are
not accepted. Multi-city not accepted. Multi-city
19 Outstation Cheques cheques will be accepted cheques will be accepted
towards payment of credit towards payment of credit
card dues. card dues.
At Counter: 2.5% on the At Counter: 2.5% on the
transaction amount. transaction amount.
IRCTC website : Up to IRCTC website: Upto
Charges on : Railway tickets 1.8% of the transaction 1.8% of the transaction
20 purchase or cancellation) amount Note: (Transaction amount Note: (Transac-
amount comprise of the tion amount comprise
ticket charges + service of the ticket charges
charges by Railways/ + service charges by
IRCTC) Railways/ IRCTC)
2.25% of transaction
2.25% of transaction amount (minimum
Custom Duty /Airport tax /
21 amount (minimum Rs.75/- Rs.100/-) (minimum
Excess Baggage
). Rs.75/- for cards against
Fixed Deposit)
Min. Rs.10 or 2.5% on
Min. Rs.10 or 2.5% on transaction
transaction < Rs.400 &> < Rs.500 &
Rs.3000- . > Rs.4000- .
22 Fuel Surcharge
Corporate Cards with Cor- Corporate Cards with
porate Liability: [Link].10 Corporate Liability:
or 2.5% on transaction. [Link].10 or 2.5% on
transaction.
20-50 days-this is 20-50 days-this is
applicable only on retail applicable only on retail
purchases and if the purchases and if the
previous month’s balance previous month’s balance
23 Interest free grace period has been cleared in full. has been cleared in full.
Interest free grace period Interest free grace period
is not applicable if the is not applicable if the
cardholder has withdrawn cardholder has withdrawn
cash from ATM. cash from ATM.
5% of total amount due
5% of total amount due or
or such other amount as
such other amount as may
may be determined by
‘Minimum Amount Due’ to be be determined by PNB
24 PNB at its sole discre-
paid by due date at its sole discretion. EMI
tion. EMI amounts are
amounts are added in full
added in full to Minimum
to Minimum Amount due
Amount due

Cash Advance Limit

i) 20% of Credit Card limit for all variants / type of
25 Cash Advance Limit credit cards.
ii) Out of the above cash limit, single transaction limit
will be 50% of the Available Cash Limit

PNB Global EMI Plan; 2% of transaction amount

2% of transaction amount
i. Processing fees
18% p.a. 18% p.a.
ii. Finance Charges
(1.5% p.m.) (1.5% p.m.)
26.
3% on outstanding
3% on outstanding amount
amount
Prepayment Charges nil for card against fixed
nil for card against fixed
deposit
deposit
Recovery of charges for furnish-
27. ing CIBIL Report on Request by Rs.50/- Rs.50/-
card holder
As applicable from time As applicable from time
28. GST
to time to time

* For corporate credit card with corporate liability- minimum joining & annual fee
shall be Rs.2000/-each and for corporate credit card with individual liability-
minimum joining & annual fee shall be Rs.1000/-each.
** The above charges are subject to change from time to time at sole discretion
of the bank.
A- Joining fee shall be refunded back if usage for merchandise [except fuel & cash
withdrawal] is more than the card credit limit within first six months of issuance
of credit card.

B- Annual charge shall be waived in case a credit card account satisfied following
conditions:

i. If the usage of card, in preceding year, is more than the credit limit of the
card
ii. There is at least one retail transaction (i.e. other than fuel or cash
withdrawal) in every calendar quarter.
iii Account has never been irregular in past.

*** For Bank’s base rate, please visit our website at [Link] or call our call
centre at 1800 180 2222.

# Also applicable for cash withdrawals against credit balances

40
 Long Code Services

You can avail following services in your credit card by sending SMS by your
registered mobile number (RMN)

• To Activate a Card, SMS ACTIV<space><last 6 digits of Card

Number><space><DOB in ddmmyyyy> to 7092200200
• To Generate PIN, SMS CARDPIN<space><last 6 digits of Card
Number><space><DOB in ddmmyyyy> to 7092200200
• To get Mini Statement, SMS CCBAL<space><last 6 digits of Card
Number><space>MMYY<month and year of which statement required> to
7092200200
• To Deactivate a Card, SMS DEACTIV<space><last 6 digits of Card
Number><space><DOB in ddmmyyyy> to 7092200200
• To block/Hotlist a card, SMS HOT<space><last 4 digit of Card Number> to
7092200200

41
 PNB Credit Card Division,
3rd Floor, Rajendra Bhawan,
Near Rajendra Place Metro Station
New Delhi - 110 008, Email: creditcardho@[Link]

24 Hour Customer Care Helpline Numbers: 0120-461 6200 and

1800 180 2345

[Link]