Example 1
Example 1
I ntegra i c a t i o n
te d M a r k eti n g C o m m u n
Group 1 - MKT1812
Lecturer: Nguyễn Thị Lan Anh
TABLE OF CONTENT
I. Situation Analysis
• Background research (company introduction, product/service/idea
introduction)
• Brand position: product/service features and competitive advantage
• SWOTs: strengths, weaknesses, opportunities, threats
• Key communication problem(s) to be solved
1. Background research
Company introduction
Vinamilk is one of the leading companies in Vietnam in the field of manufacturing
and trading milk and dairy products. The company was founded in 1976, with
headquarters located in Ho Chi Minh City. With more than 40 years of operation,
Vinamilk has become a trusted milk brand by a large number of domestic and
international consumers. Vinamilk's product portfolio includes: main products are
liquid milk and powdered milk; Products with added value such as condensed milk,
yogurt and drinks, ice cream and cheese, and fruit juice,...
Business philosophy
Vinamilk wants to become a favorite product in every region and territory. Vinamilk
believes that quality and creativity are companions. Vinamilk views customers as the
center and is committed to meeting all customer needs.
Quality policy
Always satisfy and be responsible for customers by constantly improving and
diversifying products and services, ensuring quality, food safety, and hygiene at
competitive prices, respecting business ethics, and complying with the law.
Mission
“Vinamilk is committed to providing the community with top quality nutrition and
quality through our respect, love and high responsibility to human life and society.”
Vision:
“Becoming Vietnam's leading symbol of trust in nutrition and health products
serving human life”
Currently, Vfresh fruit juice products are available in many Vietnamese families to
replace the daily source of fresh fruit. It is known that each Vfresh juice box is pure
pressed with an average of more than 2kg of fresh fruit. In particular, 100% pure
orange juice, made from 2.6kg of fresh oranges rich in natural vitamin C, helps
improve consumers' resistance.
Product features
Competitive advantage
Advantage:
Opportunity
With the popularity of modern communication channels, Vinamilk can take advantage
of different communication platforms to increase awareness of the Vfresh brand.
The fruit juice market is increasingly competitive, with the participation of many
big brands, both domestic and foreign.
Customer preferences may change over time. This may make it difficult for Vfresh
to meet customer needs.
The fact that the product does not contain preservatives as announced by the brand
will cause the product to need more attention in preservation, shelf life, and
keeping standard temperatures. Failure to use the product within the
recommended time period may result in changes in product quality and taste.
Therefore, customers who care about the health and quality of the product will
consider before buying this product.
Some customer concerns about canned fruit juice include the fact that it lacks fiber
but is relatively high in sugar and calories and lacks nutrients compared to fresh
fruit. Although the taste of the product is similar to fresh fruit, customers still have
difficulty making a choice, especially consumers concerned about nutrition and
health(Minh Hue,2021)
Vfresh products have higher prices than other juice brands. Therefore, the product
may be difficult to reach some customers. For example, if the target audience is
students, their willingness to pay for Vfresh products will be lower.
KEY STRATEGIC CAMPAIGN DECISIONS
OBJECTIVES
BUSINESS OBJECTIVE
MARKETING OBJECTIVE
COMMUNICATION OBJECTIVE
Gender Most are female Both men and women Both men and women
Participate in community
Often want to experience new
activities, take care of yourself Sports and exercise, travel,
Interest and unique things, and have an
and family, spend time with exploration, shopping,
active lifestyle.
friends and relatives
3C
INSIGHT model
When conducting a survey of 117 people aged 18-30 about canned juice brands,
although the number was not too large, it partly reflected the change in awareness
and desire of young people about using fruit juice. Of these, 79.5% chose Vfresh
and 73.5% chose TH. These are both brands that produce canned juice with
natural ingredients and no chemical sugar, of which Vinamilk's Vfresh commits to
being 100% made from fresh fruit.
KEY INSIGHT
In everyday life, people need a drink that is convenient,
diverse in flavor but still natural, full of nutrients and
beneficial to health.
Increasing brand awareness helps potential customers know
about Vfresh's brand and juice products.
MEDIA MESSAGE
BIG IDEA
After the Covid-19 pandemic, people, especially young people, are gradually paying
more attention to their health. Choosing products with clear origins and natural
ingredients that are safe for health is one of the top priorities. Realizing that
situation, Vfresh decided to launch the campaign “Push nutrition, push energy”
which aims to encourage people to use quality products to have good health,
positive energy, and increase efficiency in work and life.
The AIDA model describes four stages that
consumers go through before making a
MESSAGE DESIGN purchasing decision. The stages are Attention,
Interest, Desire, Action. Ideally, during these
& EXECUTIONS four stages, content will attract attention to the
brand, create interest in the product or service,
and stimulate desire for that product or service.
It facilitates and promotes the action of trying or
buying that product or service
Time bound
For social media channels:
TVC launch: November 10
Advertising for TVC:
10/11 - 30/12
Objective
Once consumers know that a product or service exists, the business must make an
effort to increase the interest of the potential customer.
Once there was enough interest, Vfresh began introducing the main content of the
campaign to the community through TVC.
The "Push nutrition, push energy" campaign chose TVC as the means to introduce
the campaign and its goals through a short video.
The video describes the convenience of Vfresh juice with familiar images and stories
in life. By using realistic images, the video gives viewers a feeling of intimacy, so the
message is conveyed more deeply and easily. TVC will be deployed on social
networking sites such as Facebook, Tiktok, Instagram, Youtube,...
This is the 'results' phase of the campaign. It will determine the success of the
campaign through consumer actions, for example: 'Are consumers willing to buy
more Vfresh products?' Or 'Are they actively participating in campaign activities?'
To stimulate consumers to "take action", Vfresh offers the promotion "Buy 5 get 1
free" during the program period. At the same time, Vfresh's communication goal is
to promote and encourage young people to use products with natural ingredients to
help improve their health.
Vfresh will also deduct a portion of revenue to implement a charity program called
"Vfresh yeu thuong" with activities such as financial support and giving out juice
to labor associations/organizations in rural and regional areas, and participating in
sponsoring academic competitions... This activity encourages consumers to
participate in purchasing products not only for personal use but also to donate to
the community.
MEDIA STRATEGY
Media objective
1. Television
Reason:
- Television reaches millions of viewers across the country. This allows you to reach
a very large audience without having to focus on many different advertising
channels.
- Content on TV is strictly censored, so viewers tend to trust the content shown on
TV more than other content.
Communication plan: Goal:
Advertising during prime time on television Reach 3-4 million viewers.
channels such as VTV1, VTV3. These are Communicate clear, interesting
famous national television channels in advertising and complete
Vietnam. campaign information.
Leave your audience with a
The advertising frequency is not too thick lasting impression
because it can be boring and not too sparse
to avoid the audience having no impression
of the product.
2. Social Media
Reason
In January 2023, Vietnam had a total of 77.93 million Internet users, reaching
an Internet penetration rate of 79.1% of the total population.
Vietnamese people spend 2/3 of their time using smartphones just to access
social networking applications (VNETWORK, 2023)
The campaign will be promoted on 3 channels including: Facebook, Tiktok,
Youtube, channels that have received a huge amount of traffic from many
generations, especially generations Y and Z.
Youtobe
Communication plan:
• Upload TVC and videos about "Vfresh love thuong" charity program on Youtube
• Implement paid advertising on Youtube in two forms: Skippable advertising. Ads
cannot be skipped
• Advertising campaigns through Masthead Ads and Youtube In-Feed Video Ads.
Deploy SEO advertising for keywords: “Vfresh”“Push nutrition, push energy”,
“Vfresh yeu thuong”,
Goal:
- TVC reached the top trending in the first 24 hours
• Received 4 million views on TVC
• 100,000 views for each video about charity programs
• Total views are 2M for videos uploaded to Youtube Shorts.
• Conversion rate for both paid advertising methods including skippable/non-
skippable, Masthead, In-feed video ads is 10%.
• The number of YouTube channel subscribers increased by 50,000
Tiktok
Communication plan:
• Upload TVC in the form of Short Videos and campaign related content
• Cooperate with influential KOLS, especially Tik Tokers who regularly create
content about food and drinks.
• Create a UGC contest: people upload TikTok videos New design from Vfresh box
and Vfresh have labeled
• Continuously re-upload participating Tiktok video exam “New design from Vfresh
box cover”
Deploy SEO advertising for keywords: “Vfresh” “Push nutrition, push energy” ,
“Vfresh yeu thuong”
Famous TikToker invited to be trend
leader(people)
Goal:
TikTok channel subscribers
@Thunglongfamily: 2.3M
increased by 50,000
Viewer characteristics: Young people,
5M views for TVC
review
1M views for other content
Content: family content, funny elements,
Total number of participants in the
review
“New design from Vfresh box
cover” contest on TikTok is 4,000
@tieumanthaune: 3.3M
persons
Viewer characteristics: Young people,
Hashtag #Vfresh and
review
#Pushnutritionpushenergy ranks
Content: Life stories; review food,
top trending in
beverage; funny elements
The conversion rate for both paid-
ads methods included skippable or
@saigonspringroll(Tri Phan): 2.1M
non skippable ads is 20%
Viewer characteristics: Young people,
love sports, healthy lifestyle
Content: fitness instructions, mixing and
cooking experiences
@trangheothi: 244k
Viewer characteristics: young people;
Learn to cook and mix; live healthy
• Content: teaches mixing and cooking
tips; Decorate dishes, review recipes
@[Link].7M
Viewer characteristics: Young people,
likes to create dishes
Content: teaching mixing and cooking
recipes; experience life
Online newspaper
Communication plan:
[Link]:
-Nearly 100 million hits
-Towards the age of students, students, young people
- Information about life, entertainment, society
[Link]:
-Nearly 90 million hits
-Most are between the ages of 22-35
- Provide general entertainment information
[Link]:
- Over 100 million visits per month
- People aged 18-50, especially 20-30 years old
- Information about breaking news and media
Goal:
- 30,000 - 50,000 response for each article of Facebook fanpages
- 300,000 visits for total online newspaper
Search Engine
Implement advertising on the two most popular search engines in our country
such as Google and Coc Coc
Communication plan:
Place campaign or TVC images on the search homepage
Display of advertising products: Campaign images/videos are displayed on
websites with high traffic: VTV, online newspapers, television series...
Implement SEO advertising keywords: “Push nutrition, push energy”,
“New design from Vfresh box cover”, “Vfresh yeu thuong”
Goal: the conversion rate for all above paid ads method is 12%
Support Media
Communication plan:
Billboards: use digital billboards to
promote brands. Located in an area or
shopping center with heavy traffic such as
Aeon, Lotte...
E-commerce
Vietnamese people spend up to 6.38 hours a day accessing the internet and 58.2%
of that is used for online purchases. The 2022 E-commerce White Paper estimates
that the number of consumers shopping online for the first time in Vietnam will
likely reach 60 million (VnEconomy,2022)
It is difficult to deny that advertising on e-commerce sites not only brings growth in
revenue but also expands the ability to reach target customers.
Goal:
Product reach reaches 1 million viewers
The conversion rate for all paid advertising methods above is 10%
The number of followers on Shoppe reached 45.2 thousand followers.
PUBLIC RELATIONS
Communication plans:
There are staff at the booth to guide and answer all customers' questions.
When customers try the product, it can be combined with a special offer,
such as a discount on the purchase of the product or a gift to encourage
them to buy the product right at the supermarket.
Use communication materials such as flyers and posters that include images
and information about the campaign, accompanied by QR codes for
recipients to scan and then visit Vfresh's website for more information.
Goals:
Able to sell products to customers who account for 30% of testers
SALE PROMOTION
According to the market price, Vfresh juice has a selling price ranging from
20,000 VND to 60,000 VND depending on the type of product. We offer the
following sales promotions:
The "Buy 5 Get 1 Free" program with each receipt of products of the same
type and promotions will be deployed at all stores and agents nationwide to
stimulate consumers to purchase.
In addition, the brand also designed the display booth to suit the campaign's
purpose and promotion, while also boosting sales
Budget allocation
Evaluation of effectiveness
REFERENCES
Nước trái cây Vfresh 100% – nguồn vitamin tự nhiên cho những người
bận rộn(2017):
[Link]
[Link]
Nước ép trái cây đóng hộp có thể thay thế nước ép trái cây truyền
thống(2021):
[Link]
co-the-thay-the-nuoc-ep-trai-cay-truyen-thong-1209919
VnExpress (2017) Nhiều Người Việt sở hữu 3-4 chiếc Tivi Trong nhà:
[Link] 4-chiec-tivi-trong-nha-
[Link]
Nhĩ Nam (2022) Đón đầu Các Xu Hướng công Nghệ Trong Mua Sắm
online:
: [Link] dau-cac-xu-huong-cong-nghe-trong-mua-sam-
[Link]#:-:text=C%C3%A1c%20nghi%C3%AAn%20c%E1%BB%A9%20g%E1%