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Writing Assignment 2

The letter is an apology from My Dung, Managing Director of Mesnik Professional Services, to Mr. Waters for disruptions in travel arrangements coordinated by BTS. The company offers compensation in the form of service credit and priority support for future bookings, while also outlining improvements made to internal procedures to prevent future issues. The letter emphasizes the importance of the partnership with Neotech and invites Mr. Waters to reach out for further assistance.

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3 views2 pages

Writing Assignment 2

The letter is an apology from My Dung, Managing Director of Mesnik Professional Services, to Mr. Waters for disruptions in travel arrangements coordinated by BTS. The company offers compensation in the form of service credit and priority support for future bookings, while also outlining improvements made to internal procedures to prevent future issues. The letter emphasizes the importance of the partnership with Neotech and invites Mr. Waters to reach out for further assistance.

Uploaded by

dungmybeny
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Dear Mr.

Waters

I am writing to express my deepest apologies for the disruption and


inconvenience caused during your recent travel arrangements
coordinated by BTS. We take full responsibility for the shortcomings in
our service delivery and understand the impact this may have had on
Neotech’s operations.

In recognition of the inconvenience, we would like to extend a formal


offer of compensation in the form of a service credit, along with
dedicated priority support for all future bookings made under your
account.

Furthermore, BTS has now reinforced internal compliance procedures,


enhanced supervision of travel operations, and implemented a more
rigorous response protocol to ensure that such an incident does not occur
again.

We greatly value our partnership with Neotech, and your confidence in


our service is of utmost importance to us. Should you require any further
support or clarification, please feel free to contact me directly at any
time.

Best Wishes
My Dung
Managing director
Mesnik Professional Services
397 City Lane
London EC2 3RW

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