• Leadership: applys to managers
Interpersonal Skills and individual contributors 2. He encodes or translates
Are the behaviors and tactics a his message.
person uses to interact with others • Teamwork: invovles
effectively. communicating, listening,
Examples flexibility and responsibilities. 3. He selects an appropriate
• Active listening channel or medium
• Teamwork How to improve interpersonal through which the
• Responsibility skills: message is to be
• Dependability • Attend workshops or online transmitted.
• Leadership classes.
• Motivation • Seek out opportunities to build 4. The message is received by
• Flexibility relationships. the receiver.
• Patience • Be thoughtful about ways your
interactions could improve.
Intrapersonal communication • Ask trusted friends or colleagues 5. The received message is
Communication that happens for constructive criticism. decoded by the receiver so
within an individual. It consists of • Observe other positive that the receiver can draw
self-talk, self-concept, interpersonal interactions. the meaning of the
introspection, and personal • Seek out mentorship. message.
reflection.
ELEMENTS OF COMMUNICATION Importance of Communication:
Difference between inter and Process [Link] as Basis of Coordination
intrapersonal 1. Sender: sends ideas to
Interpersonal conflict is a conflict another person. 2. Helps in Smooth Working of an
that exists between two or more Enterprise
people. 2. Message: the idea, feeling,
Intrapersonal conflict is a private, suggestions to the sender 3. Acts as Basis of Decision Making
personal conflict within.
4. Increases Managerial Efficiency
Strong interpersonal skills such as 3. Encoding: is the process of
negotiating, problem-solving, and turning the idea into [Link] Cooperation and
knowledge-sharing are the main symbols, words, action, Industrial Peace
requirements for many jobs. Other etc.
skills are seen as essential 6. Establishes Effective
qualifications for all employees, 4. Media: is the medium, Leadership
including. passage or route where
• Teamwork where the encoded [Link] Morale and Provides
• Verbal and written message pass. Motivation
communication
• Dependability LEADERSHIP
• Responsibility 5. Decoding: means Is an art whereby an individual
translating the encoded influence a group of individuals for
WHY ARE INTERPERSONAL SKILLS message into language. achieving a coomon set of goals.
IMPORTANT?
Strong interpersonal skills help 6. Receiver: is the person Characteristics of Leadership
during the job interview process who receives the idea or 1. Leadership is a process of
message been sent. Influence
Employers look for applicants who 2. Leadership is not one-
can work well with others. dimensional
Interpersonal skills is a soft skill 7. Feedback: is the response 3. Leadership is Multi-faceted
easily transferable. of the receiver. Marks the 4. Leadership is Goal oriented
Are valuable across industries and completion of the 5. Leadership is not primarily a
positions. communication. particular Personality trait
6. Leadership is not primarily a
Interpersonal skills Examples 8. Noise: is the hindrance in Formal Position
• Active Listening: listening to the process of [Link] is not primarily a Set
others to gather information communication. of Important Objectives
8. Leadership is not primarily a Set
• Dependability: being punctual of Behaviors
and keeping promises Communication process consists of
following steps: Manager vs. Leader
• Empathy: understanding the 1. The sender formulates the Managers are appointed but
needs and feeling of others message that he wants to leaders may be appointed or
convey to the receiver. emerge.
Importance of Leadership Leadership Style
1. Guides and Inspires • Authoritarian Style: works well if
Subordinates the leader is competent and
knowledgeable enough to decide
2. Secures Cooperation about each and every thing
• Participative Style: authoritarian
3. Creates Confidence style the leader used to say want
you to, but in participative style the
4. Builds Work Environment leader says “let us work together to
solve
5. Maintains Discipline Free-rein Leadership Style:
This style the leader says “you take
6. Facilitates Integration of care of the problem”.
Organizational and
Personal Goals Current Issues Relating To
Leadership
Development
7. Works as a Change Agent 1. Emotional Intelligence
2. Gender and Leadership
8. Boosts Morale 3. Cross-cultural Leadership
4. Building Trust
9. Know your people and look ASSERTIVE COMMUNICATION
out for their well-being Is a communication.
Communication skill that helps you
10. Keep your workers express your thoughts, feelings,
informed needs, and beliefs clearly and
respectfully, while also respecting
the rights of others.
11. Develop a sense of
responsibility in your Stand of for yourself without being
workers passive or aggressive.
12. Ensure that tasks are PASSIVE COMMUNICATION
understood, supervised, Is a style where a person does not
and accomplished speak up for themselves and allows
others to make decisions for them.
13. Train as a team They often avoid expressing their
thoughts, feelings, or needs
14. Use the full capabilities of because they want to avoid conflict
your organization or please others.
Can cause low self-esteem and be
Principle of Leadership: taken advantage
1. Know Yourself and Seek Self-
Improvement AGGRESSIVE COMMUNICATION
2. Be Technically Proficient Is a style where a person expresses
3. Seek responsibility and take their opinion or needs in a forceful
responsibility for your action and disrespectful way.
4. Make sound and timely decisions
5. Set the example May ignore the feelings and rights
of others and use behaviors such as
Types of Leadership: shouting blaming, or intimidation.
1. Bureaucratic Leadership.
2. Charismatic leadership Often creates conflict, damages
3. Visionary Leadership relationships and lowers self-
4. Strategic Leadership esteem for both the speaker and
5. Servant leadership others
6. Substitutes for Leadership
7. Transactional and
Transformational Leadership