Opening
"Hello, Good Morning/Afternoon. This is Steve from the US Subsidy Department. How are
you doing today?"
Introduction
"I’m reaching out because you may qualify for a government subsidy of up to $900. This
subsidy is designed to help those with low or no annual income manage daily expenses such
as groceries, utility bills, and shopping at Walmart. Have you received any subsidy checks so
far?"
If Customer Says They Have Already Enrolled
"I see you enrolled last year. I want to ensure you're enrolled for the 2024 subsidy as well.
Let’s make sure you continue to receive these benefits."
If Customer Hasn't Received the Subsidy
"I understand you didn’t receive the subsidy last year. This time, I will make sure you get the
benefits you qualify for."
If Customer Asks for More Information
"The subsidy check, up to $900, is provided to help those with low or no income. You can
use it for various expenses like groceries and utility bills. Does that sound helpful to you?"
Handling Objections
If Customer Says No: "I understand. The government is offering this subsidy to
support citizens, and it would be unfortunate to miss out on these benefits."
If Customer Asks When They Will Receive the Subsidy: "You will receive the
subsidy check within 24 to 48 hours after completing a verification call with our
insurance specialist. This call will take about 5 minutes. Does that work for you?"
Verification Process
"To proceed, you’ll need to complete a quick verification call. This call will also discuss a
health plan that covers your medical expenses with $0 copays. If you don’t want the
insurance, that’s fine; just complete the call, and I will ensure you receive your subsidy."
Preparing for the Verification Call
"There are a few qualifying questions you need to answer correctly to receive the benefits.
Let me help you prepare for them:
1. Do you have Medicare, Medicaid, VA & Tricare, or insurance from your job or the
marketplace? (Answer: No)
2. Are you looking for health insurance for an individual or family? (Answer:
Individual)
3. When you file taxes, do you file as single, or do you claim your spouse or children?
(Answer: Single)
4. What is your approximate annual income for 2024? (Answer: Less than $20,000,
ideally around $16,000)
5. Do you have any major medical conditions like pregnancy, heart attack, stroke,
kidney failure, or lung cancer? (Answer: No)
Please remember, do not discuss the subsidy benefits with the verification specialist, as they
are focused on the health insurance aspect. Just follow the answers we discussed."
Connecting the Call
"Now, I’ll connect you with the senior specialist. Please remember to answer as we
discussed. This will only take a few minutes. Here we go."
Post-Verification Call
"Congratulations! You did a great job. Please grab a pen and paper to write down the first
part of your confirmation code. We will proceed with the final verification call shortly."
Final Steps
"Once you complete the second call, I will provide the second part of your confirmation code.
Please remember to answer the questions just like before. Let’s connect to the senior
specialist now."