SEQUENCE AND SCRIPT FOR RESTAURANT SERVICE
STEP 1: WELCOMING/GREETING THE GUEST (Stand at attention beside the door. Wear
your best smile.)
Server: Good morning/afternoon Sir/Ma’am. Welcome to (Name of Restaurant)! We have
prepared a nice table for you. For how many persons Sir/Ma’am?
Guest: _____________________________________________________________________
Server: Ok Sir/Ma’am. This way please.
STEP 2: ESCORTING/SEATING THE GUEST (Assist for Female Guest, Optional if Male)
Server: Is this table comfortable for you Sir/Ma’am or would you like to transfer to a different
table?
Guest: _____________________________________________________________________
Server: Ok Sir/Ma’am. Would you like me to open the table napkin for you and put it in your lap?
Guest: _____________________________________________________________________
STEP 3: OFFERING AND SERVING BEFORE-DINNER DRINKS (Cold Water or Guest’s
Favorite Drink)
Server: Excuse me Sir/Ma’am, would you like to have a glass of water?
Guest: _____________________________________________________________________
Server: Right away Sir/Ma’am. (Get the pitcher filled with water. Hold it properly. Stand at the
left side to avoid reaching for the glass.)
Server: Excuse me Sir/Ma’am, here’s your water. I’ll be back for the menu.
STEP 4: PRESENTING THE MENU (Hold it properly. Open if multiple pages. Bring your Pen
and Order Slip.)
Server: Excuse me Sir/Ma’am, here’s our menu. Would you like to have some time to review our
menu or shall I take your order now? (If the guest will take orders directly, proceed to Step 5.)
Guest: _____________________________________________________________________
Server: Okay Sir/Ma’am. I’ll be back after _____ minutes.
(Comeback right after the specified time.)
STEP 5: TAKING FOOD ORDERS (Stand at attention holding properly your pen and order
slip. Right side for American and French Service, left side for Russian Service.)
Server: Excuse me Sir/Ma’am, are you ready to take your orders?
Guest: _____________________________________________________________________
For my Appetizer, I would like to have
____________________________________________________________________________
For my Soup, I would like to have
____________________________________________________________________________
For my Salad, I would like to have
____________________________________________________________________________
For my Main Course, I would like to have
____________________________________________________________________________
For my Dessert, I would like to have
____________________________________________________________________________
For my Beverage, I would like to have
____________________________________________________________________________
(Do suggestive selling, recommend dishes or other items not ordered by the Guest. Be
convincing!)
Server: Ok Sir/Ma’am. Can I repeat your orders?
For your Appetizer, you have ordered
____________________________________________________________________________
For your Soup, you have ordered
____________________________________________________________________________
For your Salad, you have ordered
____________________________________________________________________________
For your Main Course, you have ordered
____________________________________________________________________________
For your Dessert, you have ordered
____________________________________________________________________________
For your Beverage, you have ordered
____________________________________________________________________________
Shall I serve it together with your first course or with your main course?
Server: Would that be all Sir/Ma’am?
Guest: _____________________________________________________________________
Server: May I please have the menu?
(Guest gives back the menu.)
Server: Thank you Sir/Ma’am. Your orders will be served within 15 to 20 minutes.
STEP 6: COMPLETING TABLE SET-UP (At this part, provide the lacking cutleries and table
appointments or remove the extra ones. Check the Guest’s orders for reference.)
Server: Excuse me Sir/Ma’am. Can I get the extra appointments?
Guest: _____________________________________________________________________
Server: Thank you Sir/Ma’am. I’ll be back to serve your orders.
STEP 7 AND 8: PLACING OF ORDERS IN THE KITCHEN AND ASSEMBLING OF ORDERS:
(Preparation time for service. At this part, select the tools and equipment for service.)
STEP 9 AND 10: SERVING AND CLEARING OF ORDERS (Serve according to sequence.
Check the Guest’s orders for reference. Mention the name of the order upon serving.)
Server: Thank you for waiting Sir/Ma’am. Here’s your _____. Enjoy your meal!
Appetizer:
____________________________________________________________________________
Soup:
____________________________________________________________________________
Salad:
____________________________________________________________________________
Main Course:
____________________________________________________________________________
Dessert:
____________________________________________________________________________
Beverage:
____________________________________________________________________________
Server: Excuse me Sir/Ma’am, can I get your soiled dishes?
Guest:_______________________________________________________________________
Server: Thank you Sir/Ma’am. I’ll be back for you next course.
(Serve next course. Continue doing so until all orders are served.)
STEP 11 AND 12: PRESENTING AND SETTLING THE BILL (Use the Bill Folder. Never open.)
Server: Excuse me Sir/Ma’am. Here’s your bill.
Guest: ____________________________________________________________________
Server: Thank you Sir/Ma’am. I receive _____. I’ll be back for your change and your receipt.
STEP 13: BIDDING GOODBYE (Escort the Guest upon going out.)
Server: Thank you for dining with us Sir/Ma’am. We look forward for your next visit. Have a
good day/nice evening.
PART 2 (SOMMELIER)
(Sample Spiel, change the main course, recommended wine and the description of your wine)
PRESENT WINE LIST
Sommelier: Good morning/evening, Ma’am______. I am (Name of Sommelier), your sommelier,
I am here to present to you our wine list for you to choose wines that accompany your meal.
Here is the wine list.
Guest: Thank you.
RECOMMEND WINE
Sommelier: Ma’am _______, since you’ve ordered our Grilled Salmon in Tomato Basil Sauce
and Bruschetta with Black Olive Tapenade. May I recommend the Rainstorm Pinot Noir. It has
more acidity than most other red wines to complement the fish and cut through its richness
which really matches the taste of your main course. Would you like to have that Ma’am?
Guest: Okay, I would love to have that
TAKE WINE ORDER
Sommelier: May I repeat your order, for your main course wine you will have a Rainstorm Pinot
Noir. Is there anything else you’d like to add ma’am?
Guest: Nothing else, thank you.
Sommelier: I will now prepare your wine, Ma’am __________.
SERVE WINE
Sommelier: Excuse me Ma’am_______. May I present to you your order of Rainstorm Pinot Noir
from Van Duzer Corridor AVA, Willamette Valley, Oregon with a very good vintage year of 2013
with an alcohol content of 14%. It has 750 ML with a very good fragrance of the aroma of the
wine. Should I open it ma’am?
Guest: Yes, please.
Sommelier: Excuse me ma’am your wine… (Pour the wine gracefully with label facing the guest)