MARKING SCHEME

SECTION A

1. When is car rental the right means of transport?

(a) When the client is over 75 years of age

(b) When there is a lot of luggage to transport

(c) When the customer wants to explore a city

(d) When a client needs to travel 1200 kilometers a day

(e) When the client plans to visit many places in a given area or along a certain route

2. Buyers of bulk rentals who resell to the individual travel agent are called:

(a) Tour Operators

(b) Brokers

(c) Bulkers

3. What does basic car rental include?

(a) A spare tire and a full petrol tank

(b) Amenities and services, insurance and maintenance

(c) Air conditioning and mobile phone

(d) Radio and TV

(e) Experienced driver, full bar and insurance

4. What is the Vehicle Matrix Code?

(a) A combination of the length, width and height of a car

(b) An abbreviation describing the acceleration and top speed of a car

(c) A combination of four letters describing specific car types so that they can be booked worldwide

(d) The numeric combination of a digital car lock

5. Which one of the following insurance schemes does not exist?

(a) Collision or Loss Damage Waiver

(c) Drunken Driving Liability

(d) Personal Insurance

6. Why should your client attempt to bring a car back with a full tank?

(a) To speed up administration

(b) To save money

(c) To reduce the queue at the petrol pump of the rental office

(d) b and c only

7. Where will your client not find a car rental office?

(a) Regional airports

(b) Railway Stations

(c) City center hotels

(d) Zoos

(e) Football Stadiums

(f) Holiday Resorts

8. What are business travelers looking for in a car?

(a) Top speed

(b) Comfort and ease

(c) Roof racks

(d) Baby seats

(e) Prestige

(f) Automatic drive

9. Which combination of the following three qualifications is required for a car rental?

(a) Valid driving license, 25 years of age, 165 cm in height

(b) Valid international credit card, valid driving license, age under 75 years of age
(c) Have passed the driving test at least one year or more before the beginning of the rental, be 25
years or older, hold a valid driving license

(d) International Driving License, 25 years or over, valid international credit card

10. Which of the following costs are included in the rental?

(a) Parking charges

(b) Normal wear and tear

(c) Petrol

(d) Toll fees

(e) Emergency services

(f) Membership of a national Automobile Association

(g) Parking fines

SECTION B

11. Camper van rentals vary in many aspects from car rentals. True/False? __________
12. Camper van rental requires timely and intensive counselling and advice. It is rewarded with a
considerable commission, and therefore, is worthwhile. True/False? __________

13. Information on camper vans can be found on the Internet, but there is no indirect sale to the customer
through this medium yet. True/False? __________

14. Early reservations (about six months ahead of pick-up) can qualify for a considerable reduction in
price. They usually guarantee the availability of the chosen van type. True/False? __________

15. Price comparisons between different camper van companies are worthwhile and may save the
customer a considerable amount of money. True/False? __________

16. Camper vans guzzle up petrol in large quantities: 30 to 35 liters per 100 kilometers are normal. This
adds to the total costs, given the long distances, but is partly counterbalanced by relatively low petrol
prices in several typical camper van countries. True/False? __________

17. Older vehicles are less expensive to rent than new ones. True/False? __________

18. The minimum age for camper van rental is only 21 years (against usually 25 for car hire). True/False?
__________

19. Travel from the U.S. over the Mexican border is possible with some rental companies provided one is
willing to pay extra insurance. True/False? __________

20. Roof and undercarriage damages have to be insured separately. True/False? __________
SECTION C
21. Camper vans are not allowed off road, and some roads may be out of bounds during certain periods

(e.g. Death Valley during July and August). Why? Explain.

…………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………

22. In North America, camper vans are often called “RV”s, meaning?

Recreational Vehicles.

23. To fully equip a van, the customer has to purchase a mandatory Starter Kit which includes:

• The preparation and hand-over fee

• Transfers from the hotel to the van compound at the beginning and back to

the hotel at the end of the rental

• A full bottle of Propane gas for hot water and heating

• Chemicals for the toilet

• Pots and pans

• First Aid Kit