02/28/2026 07:14 AM GMT
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Platform Abdmid20 ➕
Integration User
02/28/2026 07:15 AM GMT
Platform An agent has joined the conversation.
Integration User
Abdmid20 Hi Farzana
Abdmid20 Good day! This is Ellia from Meta Store Support,
Thanks for getting in touch with us!
Abdmid20 This is your case number 09241618, keep it hand
02/28/2026 07:16 AM GMT
You My Facebook account, which is linked to my Meta
account, has been disabled. I am unable to access
it in any way. Please help me recover and restore
my account.
Abdmid20 So before we start how is your day going so far?
Abdmid20 Oh, I do see that your Facebook account got
disabled, sorry to hear that.
Abdmid20 I will do my best to assist you.
You IMG-20260215-WA0000(1).jpg
02/28/2026 07:17 AM GMT
Abdmid20 Could you please confirm if can access your Meta
account?
Abdmid20 Or it's just related to your Facebook account?
02/28/2026 07:18 AM GMT
Abdmid20 Oh, so you're unable to login to your Meta
account as well, correct?
You As soon as my Meta account was suspended, my
Facebook and Instagram accounts were also
disabled. Later, I was able to restore my Meta
account, but my Facebook and Instagram
accounts are still disabled. Please help me recover
and restore my accounts.
Abdmid20 Thanks for letting me know.
02/28/2026 07:19 AM GMT
Abdmid20 Allow me to shed some light with you. To set your
expectations here at Meta Store Support, we help
with questions, ordering/delivery, and
troubleshooting Meta Quest products.
Abdmid20 I'm afraid this is not the right department
Abdmid20 Since we are Meta Store Support, we really have a
very limited to no option to help with issues
related to Facebook accounts. I would really love
to help you more and get this resolved, but
Facebook account issues are beyond the limits of
our reach, which is why we encourage you to
check out the Facebook Help Center as this is the
most applicable resource to help solve your
problem.
02/28/2026 07:20 AM GMT
Abdmid20 For the Facebook
Abdmid20 [Link]
185747581553788
Abdmid20 Instagram
Abdmid20 [Link]
helpref=search&query=disabled%20account&
search_session_id=
b048084d10f1746e9bec700f5e214035&sr=0
You I can log in to my Meta account, but the accounts
linked to my Meta account have been disabled.
When I try to log in to Facebook, it shows a Meta
account issue.
Abdmid20 This is the only way to reach out to them directly
and they will get it sorted out for you.
02/28/2026 07:21 AM GMT
You 😭😭😭
02/28/2026 07:22 AM GMT
You I have contacted them, and they said to reach out
to you to see if you can activate it.
Abdmid20 I just want to humbly inform you that Meta Quest
and Facebook are two different that work
differently for their customers. We do not share
the system with them, which means that this kind
of detail and support is not available to be
resolved on our side. For our customers'
protection, only the Facebook team handles
issues related to Facebook.
02/28/2026 07:24 AM GMT
You Oh
Abdmid20 They will get it sorted out for you.
Abdmid20 In the meantime, is there anything else I can
assist you with?
02/28/2026 07:26 AM GMT
Abdmid20 Are we still connected?
02/28/2026 07:29 AM GMT
Abdmid20 Hi Farzana, Are we still connected?
02/28/2026 07:31 AM GMT
Abdmid20 Alos, to unlink both facebook and Instagram
accounts check this link
Abdmid20 [Link]
Abdmid20 Have a lovely day, you have been so wonderful to
work with
Platform Thank you for chatting with our support. Have a
Integration User great day!
Platform Abdmid20 ➖
Integration User