Contact
978988250 (Mobile)
Abdul Waheed
awsk0786@[Link] currently open to work and ready to join immediately, with a strong
preference for remote opportunities.
[Link]/in/awsk0786
Chennai, Tamil Nadu, India
(LinkedIn)
Top Skills Summary
Technical Support A results-driven IT Support Engineer with over 9 years of hands-
Application Support on experience in server and application performance management,
SQL technical troubleshooting, and proactive problem-solving. Highly
skilled in leveraging leading monitoring and diagnostic tools such as
Languages Kibana, Grafana, SolarWinds, New Relic, OpsGenie, Azure Portal,
ENGLISH (Professional Working) and proficient in SQL and AWS resource management.
Telugu
Hindi I am currently open to work and ready to join immediately, with a
strong preference for remote opportunities that empower me to
Certifications deliver impactful technical support and advisory solutions from
Linux command line basics anywhere.
Best Team Award
Star Performer Award
AWS: Security and Compliance Experience
CASP+ (CAS-004) Cert Prep: 1
Security Architecture Wolters Kluwer India
Information Technology Support Engineer
August 2022 - July 2025 (3 years)
• Monitored over 50 application and server instances, achieving a 99.9%
uptime using Grafana and New Relic.
• Reduced critical incidents by 30% through proactive alert resolution with
OpsGenie and Kibana.
• Designed automated reporting dashboards in Power BI, saving 10+ hours
weekly in manual tasks.
• Managed AWS resources, optimizing cloud spend by 15% across multiple
environments.
Tata Consultancy Services
7 years 3 months
Information Technology Application Support
January 2019 - August 2022 (3 years 8 months)
Chennai, Tamil Nadu, India
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• Delivered Level 1 & 2 IT support, resolving over 200 tickets monthly via
ServiceNow.
• Achieved a 98% customer satisfaction score through effective communication
and timely resolutions.
• Standardized triage and escalation processes, reducing ticket resolution time
by 20%.
• Managed Active Directory tasks for 500+ users, enhancing operational
efficiency.
Senior Process Associate
June 2015 - August 2022 (7 years 3 months)
Chennai Area, India
Telstra
Biilling consultant-Global Finance services
May 2015 - August 2022 (7 years 4 months)
Chennai, Tamil Nadu, India
Aegis Limited
proceess associate
September 2014 - April 2015 (8 months)
broadway,chennai
Served and proven successful as an Appellate officer for Bharthi airtel
corporate customer services-
airtel
Territory Sales Manager
July 2012 - August 2013 (1 year 2 months)
• Spearheaded regional sales initiatives, driving an 18% year-over-year
revenue increase through strategic B2B and B2C approaches.
• Led a team of 12 sales executives, consistently achieving 110% of quarterly
sales targets.
• Expanded Airtel's distribution network by 20%, enhancing market share in
previously underperforming zones.
• Maintained a 95% client retention rate through proactive communication and
dedicated service follow-up.
sree vidyanikethan institute of management
MBA
2010 - 2012 (2 years)
Thirupathi,Andhrapradesh,India
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Marketing and HRM
Education
Sri Venkateswara University
Master of Business Administration (MBA), Marketing/Marketing Management,
General · (2011 - 2011)
Sri Bhramaramba Degree college
Bachelor of Science ([Link].), statistcs,computers · (2007 - 2010)
Vikram Junior college
Intermediate, Maths,Physics,science · (2005 - 2007)
Sri Rushivalley high school
SSC · (2005 - 2005)
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