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Controlling

Control is a key managerial function that involves monitoring performance and ensuring that organizational goals are met according to plans. The control process includes measuring actual performance, evaluating it against pre-set standards, and taking corrective actions to address any deviations. Control is a continuous activity that is closely related to planning and involves both measurable and non-measurable standards.

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4 views10 pages

Controlling

Control is a key managerial function that involves monitoring performance and ensuring that organizational goals are met according to plans. The control process includes measuring actual performance, evaluating it against pre-set standards, and taking corrective actions to address any deviations. Control is a continuous activity that is closely related to planning and involves both measurable and non-measurable standards.

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Terminal Existence
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© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd

controlling

‘Control’ is one of the managerial


functions. It consists of those activities to
ensure that the performance takes place
according to the plans adopted for achieving
organizational goals.

It sees to it that the right things happen in


the right way & at the right time.
 “A process of monitoring performance &
taking action to ensure desired results.”
1. Where are we? (Measurement)
4 Actual performance is measured using quantitative or qualitative indicators.
Examples
•A factory measures daily production and finds it produced 850 units.
•An MBA institute measures attendance and finds 70% average attendance.

2. Where were we planned to be? (Evaluation)


Actual performance is compared with pre-set standards or targets.
Examples
Planned production was 1,000 units per day → shortfall of 150 units.
Required attendance was 85% → gap of 15%.
Target OTIF was 95% → deviation of 7%.
This step identifies performance gaps.

3. How can we get back on track? (Correction)


Corrective actions are taken to eliminate deviations and prevent recurrence.
Examples
Increase shifts, reduce machine downtime, or improve worker incentives.
Introduce attendance-linked internal marks or counseling for students.
Optimize routes, improve TMS algorithms, or retrain drivers.
Features of Control
 [Link] FUNCTION- is one of the managerial functions.

Each manager has to perform control action in the organization.

 [Link] LOOKING- Managers suggest corrective actions

for the future period, where past performance acts as a base.

 [Link] ACTIVITY- Control will have to be regularly


exercised.

 [Link] IS RELATED TO PLANNING- Control cannot be


exercised without planning.
Control Process
6
7
Types of Goal’s Standard
 MEASURABLE OR TANGIBLE
Those standards which can be measured & expressed.
 Ex. - cost, output, expenditure, time, profit, etc.

 NON-MEASURABLE OR INTANGIBLE
There are standards that cannot be measured monetarily.
 For example- Performance of an employee, Employee’s attitude
towards the concern.
Measurement of Performance
 This will enable management to determine whether the
work is done according to plans or not.
Planning & Controlling : Relationship

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