HARD WARE AND NETWORKING SERVICE LEVEL IV PRACTICAL ASSESSMENT
Build internet infrastructure
Migrate to new technology
Manage and maintain small/medium business operation
Instruction Scenario
The Ministry of education has 2 building in its compound the average distance b/n these Building is 65 meter,
each building has four floors. Assume that in average there are 8 users in each floor.
The company has 8GB/s of internet connection from the service provider. The ministry planned to connect
these 2 building through network and assigned as project manager.
The ministry is now wanted to implement network infrastructure which include the following requirements
To share file and other resource from central location
To share e-mail schedule and task
To store and share data from central data base
To administer users from central location
To host and update company website
To insure the security quality of service
I. Objective of the project (Project Proposal)
Plan
Organize
Design
Implementation
Test implementation
Maintenance
Documentation
Hardware Needed
Computer
Printer
Router
Switch
Network toolkit
Hub
cable
Modem
Network Node
Software Needed
Operating System
Application Software
Driver
Types of Network Infrastracture/ Internet Connectivity
Broad band
Dial up
Satellite
Wifi
Cell phone
Assist with policy Development Client Support
Save time
Handling Customer
Handling Materials
Quality Work place
II. Network Design Requirement Analysis:
This concept consists of identifying, gathering, understanding the system requirements
such lists of the requirements hardware, software and other requirements and their
characteristics, developing threshold for performance to distinguish its service.
1. Plan phase
1.1 Defining the goal of the project
1.2 Defining the objective of the project
1.3 Defining the responsible body
1.4 Necessary device
1.5 Resource required
1.6 Scope of the project
1.7 Sequence of the work activities
1.8 Cost of the project
1.9 Measurability
1.10 availability
1.11 Achievability
1.12 Derivability
1.13 Necessary serve
2. Organizing phase
3.
3.1 Organizing the necessary material
3.2 Organizing the task
3.3 Determine the start time
3.4 Determine the follow up procedure
3.5 Describe the facilitative of the project
3.6 Prepare necessary resource
3.7 Determine the all necessary resource
3.8 Determine the end time of the project
3.9 Analyzing the task
4. Designing the phase
4.1 Designing the physical
4.2 Designing the logical
4.3 Prepare site & resource
4.4 Use all necessary material as needed
5. Implementation phase
5.1 Install & configure all hard ware
5.2 Install & configure the soft ware
5.3 Install the necessary internet connection
5.4 Writing code requirement
6. Test Implementation
6.1 Evaluate efficiency of resource
6.2 Test all hard ware & soft ware are run as needed
6.3 Identify well & bad
6.4 Test its continuity
6.5 Test all soft ware error
7. Maintenance phase
7.1 Adverting the follow up
7.2 Improving the system
7.3 Develop PM
7.4 Develop RM
8. Documentation phase
Prepare the operational manual for the project user
III. Network Design project Plan(Project Proposal)
No phase Activity to be performed Duration Required Responsibility
man power body
1 planning Defining the goal of project
Estimating total cost of project 2 day 1 manager
Sequencing of the network
Analyzing of the task
2 organizing Determine the start the time is goal to 4 day 2 Technical
follow
Describe the project requirement
facilitative
Designing the physical
3 designing Designing the logical 3day 2 “
Preparing site facilitative and resource
Install the configuration of hard ware 5 day
4 Implementation Writing the code requirement 2 “
Evaluate efficiency of resource
5 Testing Identify well and bad 2day 2 “
Implementation
Adverting the follow
6 maintenance Improving the system 2 day 1 “
Preparing operational manual for the
7 Documentation project user 3 day
1 “
IV. Network Design project Plan Time Table(Monthly Project Schedule)
Phases Week1 Week2 Week3 Week4
Plan
Organize
Design
Implementation
[Link].
Maintenance
Documentation
V. Internet Infrastructure Requirement
1. Hardware requirement & it’s cost
No item description Unit measurement quantity Unit price Total
price
1 Server computer Dell 780 No 4 10000 40000
2 Client computer Dell 710 No 64 6000 384000
3 Router 24 port No 1 3000 3000
4 Switch 12port No 9 1200 10800
5 Printer Hp laser jet No 1 700 700
6 Scanner Hp laser jet No 1 5000 5000
7 Crimper UTP cable crimper No 4 150 600
8 Cable UTP cable Roll 2 500 1000
9 Fax Hp laser jet No 1 3500 3500
10 Cable tester UTP tester No 3 200 600
11 Modem No 1 1000 1000
12 RJ-45 packet 50 24 1200
Total 450400
2. Software requirement & it’s cost
No Item Description Unit measurement Quantity Unit price Total
price
1 Server operating Window server No 6 100 600
system 2008
2 Client operating Window 7 No 8 80 640
system
3 Software application Ms office No 6:6 60:60 720
2007,ms Visio
2017
4 Driver Driver pack No 5 50 250
2016
5 Antivirus Smadav 2018 No 6 60 320
Total 2530
3. Internet type & it’s cost (Monthly cost)
no item Description Unit /m Quantity Unit price
1 Internet connection Broad band GB 8GB 6000
Total 6000
Prepared by Debela Diriba Hns Trainer
4. Man power & it’s cost (Monthly cost)
No Item Description Unit Quantity Unit price Total price
measure
ment
1 Manager Managing the project No 1 6000 6000
activities
2 Designer Designing the project No 2 4500 9000
3 Purchaser Buying the project No 2 2500 5000
material
Total 20,000
Project Design
VI. Prepare Maintenance Policy(If the network down)
Preventive/Corrective Maintenance:
Preventative maintenance activity Recommended frequency Recommendation
1. Check server error monthly
2. Check the performance of all client computer monthly
3. Check all connectivity device functionality Monthly
4. Update anti virus Monthly
Corrective maintenance activity Recommended frequency Recommendation
1. Maintain any network problem When occurred according to SLA
VII. Project service level agreement
Suppose you are working in the ABC company as IT system technician the ABC company can provide technical support
$ advice for the customer by introducing service level agreement.
Based on this determine your responsibility & company to introducing SLA
So to introduce the best SLA
1. # Objectives of SlA
- Provide technical support for customer needs
- provide single point contacts when service is requested
- provide advice
- provide guidance
- Rapid restoration of normal service
- Use SLA as communication on service
- Use SLA as conflict presentation tool
- To avoid wrong time in service
- To avoid wrong reason on service
2. # service provider response
- Support population such as
- Department
- Staff
- Individuals
- Other method organization
3. # hard ware standard & support level
- Desktop ,lap top of company-full support
- Mobile- connection with wife
- Printer – configuration
- Scanner – configuration
- Television full support
4. #Software standard & service level
- Office 2007
- Antivirus
- Operation system
5. #Complete contact information
- First name
- Last name
- Address
- Mobile number
6. # Type of device that explained the problem
- Clear the problem
- Clear price
- Clear the description the problem
- Clear the canes of the problem
- Clear the failed fart
7. # Response priority
- Response time
8. # Service measurement
- Customer satisfaction
- Call management
- Service availability
- Service achievability
9. # Modification & review
- Agreement valid until its expired
- Repair agreement per year
- Modify the agreement with new service