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Consumer Rights Presentation

The document outlines various consumer rights, including the right to be heard, seek redressal, and receive education about their rights and responsibilities. It emphasizes the importance of a healthy environment, the freedom to choose, access to accurate information, and safety from hazardous products. These rights aim to empower consumers, ensure accountability, and protect against unfair practices.

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27pavithira
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4 views7 pages

Consumer Rights Presentation

The document outlines various consumer rights, including the right to be heard, seek redressal, and receive education about their rights and responsibilities. It emphasizes the importance of a healthy environment, the freedom to choose, access to accurate information, and safety from hazardous products. These rights aim to empower consumers, ensure accountability, and protect against unfair practices.

Uploaded by

27pavithira
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Right to be Heard

• Consumers have the right to voice complaints


and concerns.
• Complaints must be acknowledged and
addressed promptly.
• Enables consumers to influence business
standards.
Right to Seek Redressal
• Right to compensation for unfair practices and
defective goods/services.
• Consumers can approach redressal forums
(District, State, National).
• Ensures accountability of sellers and service
providers.
Right to Consumer Education
• Empowers consumers with knowledge of
rights and responsibilities.
• Helps avoid exploitation and make informed
decisions.
• Consumers should be aware of their rights &
duties.
Right to a Healthy Environment
• Consumers are entitled to live in a clean and
safe environment.
• Businesses must avoid harmful ecological
practices.
• Linked to environmental laws and CSR.
Right to Choose
• Freedom to select from a variety of options.
• No forced buying (seller shouldn't push
unwanted products).
• Protection against monopolies and unfair
trade restrictions.
• Access to variety, quality, and fair pricing.
Right to be Informed
• Access to accurate product/service information.
• Labels must clearly state price, ingredients,
expiry, risks, and usage.
• Advertisements must not mislead or hide
conditions.
• Legal action can be taken against deceptive
claims.
• Allows consumers to compare and make better
decisions.
Right to Safety
• Protection from hazardous goods/services.
• Ensures safety standards are met
• Goods must meet safety standards before
being sold.
• Manufacturers are responsible for quality
checks.
• Unsafe or defective products must be
withdrawn from the market.

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