Subject: Employability Skills Class: 10 Date: February 26, 2026
Communication Skills - Study Notes
Session 1: Methods of Communication
Origin: Derived from the Latin word commūnicāre, meaning "to share."
The Communication Cycle
Communication is a two-way process consisting of three
Transmitting:
vital parts: The
- sender conveys a
message. Listening:
- The receiver receives and interprets theFeedback:
message. The
- receiver responds
to ensure the cycle is complete.
Key Elements
• Sender: Initiates the conversation.
• Message: The information/idea being shared.
• Channel: The medium used (Phone, Email, Face-to-face).
• Receiver: The person who gets the message.
• Feedback: The response or acknowledgement.
Session 2 & 3: Verbal, Non-Verbal, and Visual
Communication
1. Verbal Communication
The use of sounds and language to convey Interpersonal:
a message. One-on-one
- (e.g., a chat with a
friend). Written:
- Letters, SMS, Reports.
Small - Group: Meetings or press conferences.
Public: - One
person speaking to a large audience (e.g., speeches).
2. Non-Verbal Communication
Communicating without words.
55%- is Body Language (Gestures, posture).
38% is- Voice Tone and
expression. - 7% is the actual words used.
3. Visual Communication
Conveying messages through images, signs, and symbols (e.g., traffic signs, danger symbols).
Session 4: Importance of Feedback
Feedback is the final link in the communication chain. It ensures the message was understood correctly.
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Types of Feedback
Type Description
Positive Encourages the sender (e.g., "Great job on the report!")
Negative Points out areas for improvement (e.g., "You are late on emails.")
No Feedback Can indicate disagreement or a break in communication.
Effective Feedback: Specific, Timely, Polite, and Supportive.
Session 5: Barriers to Communication
Anything that stops a message from being received orPhysical:
understood.
Distance,
- loud noise,
technical [Link]:
- Different languages or difficult vocabulary.
Interpersonal:
- Personal biases,
bad mood, or fear. - Cultural: Differences in customs or traditions.
The 7 Cs of Effective Communication
• Clear: Easy to understand.
• Concise: Short and to the point.
• Concrete: Use facts and figures.
• Correct: No grammar/spelling errors.
• Coherent: Logical flow.
• Complete: Includes all info.
• Courteous: Polite and respectful.
Session 6 & 7: Writing Skills
Sentences
A group of words communicating a complete thought.
Punctuation & Capitalization (TINS Rule)
• Titles: (Mr., Dr.)
• I: Always capital.
• Names: Specific people, places, days.
• Starting letter of a sentence.
Parts of Speech
• Noun: Name of a person/place (e.g., Delhi, Rahul).
• Verb: Action words (e.g., Run, Eat).
• Adjective: Describes a noun (e.g., Blue sky, Tall man).
• Adverb: Describes a verb (e.g., Ran quickly).
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• Supporting Parts: Articles (A, An, The), Conjunctions (And, But), Prepositions (In, On).
Types of Sentences
• Declarative: A statement ("The sun rises in the east.")
• Interrogative: A question ("Where are you?")
• Exclamatory: Strong emotion ("What a beautiful day!")
• Imperative: Command or request ("Please sit down.")