1. The legitimate power to control or influence the behavior of another is referred to as?

a. dominion b. influence c. coercion d. authority

2. In the helping process, authorization lies within the relationship when one participant accepts the
others as an authority for him. The social worker’s authority emanates from?

a. the agency b. the professional code of ethics c. the client and the agency d. the
client only
3. The holistic approach is a social work practice in which the individual, the group, and the
community are used as functional points of entry by the social worker and develop skills on the genetic
aspects of the methods used in commonly known as?

a. integrated social work practice b. generalist social work practice c. multi-method

approach d. unitary approach e. holistic approach f. all
4. In the context of the Philippines setting, direct social work practice requires a social worker to be a
multi-purposive worker because?

a. Social problems are problems;

b. A Social worker works with individuals, groups, and communities as a client system with
multi-faceted problems;
c. There are several social welfare programs and services ;
d. A social worker performs a variety of roles and functions with and on behalf of different client
systems.

5. A social worker who has developed competence in working with individuals, groups, and
community in any social work practice setting who has the knowledge and skills necessary and to
engage people in experience to document the level of effectiveness of policies and services is
considered?

a. consultant b. an expert c. generalist d. a social planner

6. In this approach, the individual, the group and the community are interrelated parts of a larger
system and therefore cannot be taken separately but in the context of the whole about problem solving.

a. total-family approach b. baranganic approach c. system’s approach d. social work methods

7. If a situation arises wherein a client present a problem that a social worker knows he or she does not
have the training or expertise to handle, the worker needs to link the person with available services. In
this case, the role of the worker?

a broker b. a mediator c. enabler d. facilitator e. clinician

8. A direct services worker in a community helps individuals or groups to express their needs, to
clarify and identify their problems to explore solutions and develop the people’s capacity to deal with
their own problems, more effectively, the worker in performing the role of?

a broker b. enabler c. community organizer d. an advocate e. all

9. When a client or citizen’s group needs help and existing institutions are uninterested in providing
services or negative and hostile to the client group, the social worker may provide the leadership in
gathering data to support the correctness of the client’s need and request and influences the institution
to change its negative attitude. In this situation, the social worker is exercising her role as?

a. an advocate b. a mediator c. an educator d. an enabler e. broker

10. If a social worker practitioner designs or develops a program or promotes technologies to meet
social needs, the role is that of?
a. a social planner b. a program developer c. a social work administrator
d. a social welfare supervisor e. programmer of computer
11. The social work practitioner seeks in this role to guide agencies and organizations through
suggesting ways to increase the effectiveness and efficiency of services.
a. administrator b. social work supervisor c. guidance counselor d. consultant
12. By overseeing the direct services workers and staff to increase the effectiveness and efficiency of
the delivery of services to the different client system, the social worker plays the role model of;
a. case manager b. supervisor c. administrator d. facilitator
13. The social worker in this role seeks to improve services delivery system through increasing
communication linkage and coordination between human services resources?

a. mobilizer of resources b. community outreach worker c. coordinator d. resource provider

14. This is very crucial in the helping process which involves effective communication in reducing the
level of threat and gaining the trust of the client;
a. acceptance b. interviewing c. establishing rapport d. intake
15. A mother goes to a residential facility to seek temporary shelter for her 12-year-old daughter who
is allegedly abused by her jobless husband whenever she is out of work. The need for protective
services is an example of;
a. immediate problem b. an immediate/presenting problem
c. underlying problem d. a working problem

16. A working problems are those contributory factors which stands in the ways of both remedy and
preventing and which must be dealt with if changes is to take place

a. The idleness and unemployment of the husband which keep him at home and in
constant company with the daughter
a. The helplessness and fear of the daughter as a result of constant company
b. The intimacy of father and daughter as a result of constant company
c. The lack of material guidance and supervision
17. An example of an involuntary client is?

a. A disaster victim who needs financial and or material assistant

b. An unwed mother who surrenders her child to a child welfare agency to avoid the social
stigma of her situation
c. A street child who has been apprehended roaming in the red-light district and
brought to residential care for vagrant youth for temporary shelter and
rehabilitation services
d. A battered wife who seeks refuge in a crisis intervention center to escape from the
physical abuse of her husband
18. Exploration of client problem often reveals the resources beyond those provided by the agency are
needed to ameliorate or remedy presenting difficulties. The social work should?

a. Refer the client to the other resources and services providers

b. Politely dismiss the client because the services needed is not available in the agency
c. Encourage the client to look for other agencies
d. Motivate the client to make use of whatever available services the agency can provide
19. In social work practice, assessment is referred to as the professional judgment of the worker about
client’s situation based on;
a. What the client think and feel about the difficulties
b. Theoretical knowledge, clinical observation, analytical skills in understanding the
client’s
c. Data gathering from primary and secondary sources
d. Case study report
20. A well-defined assessment of a client’s situation is useful to social workers, clients and agencies in
terms of cost-effective of service delivery because;
a. The problem can be partial zed and prioritized
b. It is easier to identify the target problem for which specified treatment can be
focused
 c. The client can experience comfort and relief for knowing what is bothering him or her
d. The agency can have a faster turnover of clients and serve more beneficiaries
21. The therapy, treatment and intervention have a common aspect which causes their usage
interchanged by persons in the helping profession
a. Medical doctors, psychologists guidance counselor, lawyer and social workers use the
term in their modalities of helping persons in their crisis
b. This term refers to the same process
c. The processes involved are directed to the same objectives; that of ameliorating
the difficulties of the client and effecting desirable changes in the client’s behavior
and life situation
d. Interdisciplinary professionals are not particular in the specific differences and nuances
of the three terminologies
22. Interdisciplinary emphasis among sectors and professionals in the problem-solving process is
important in;
a. case conference b. diagnosis formulation of the problem c. psycho-social case study
d. team approach model e. peer supervision
23. Quick immediate response to emergencies and to acute, sudden onset of problems resulting from
some outside agent such as suicide attempt, child/wife beating, rape or natural disaster fall under the
general category of;
a. crisis intervention b. disaster management c. emergency relief assistant d. crisis intervention
debriefing
24. This principle of social work practice meets the client’s need for self-esteem, the recognition of his
worth and dignity as a person. It results in the lowering of the client’s anxieties, the facilitation of the
expression of feelings.

a. self-determination b. non-judgmental attitude c. acceptance d. individuality

25. This social worker skills refers to an ability to experience someone else’s feelings and perspective
as if they were their own. This behavior meets the client’s needs for understanding belonging and
social competence.
a. empathy b. sympathy c. identification d. transference
26. Which of the following statements does not conform to the body of ethical social work practice
principles?
a. The social worker, by her competence and position of authority, has the sole
decision-making power
b. The group leader and other officer should represent the interest of the group to support
and facilitate the attainment of the group decision
c. Decisions should be in accord with the social work value system
d. All persons directly affected by a decision should be involved in the making of the
decision
27. This is the beginning phase of a helping transaction in which an agreement is made that the
applicant become a client and receive some planned services. The purpose is to understand and
evaluate the applicant’s problem, personality and situation to determine need.

a. assessment b. goal formulation c. intake d. social investigation

28. A person’s offer to deal with a problematic situation or difficulties;
a. social role b. social functioning c. coping mechanism d. social investigation

29. The worker in her disappointment towards the mother’s stubborn attitude sought the opinion of the
barangay chairman in her favor, during her collateral interview with him. Which social work principle
is violated here?
a. confidentiality b. worker’s self-awareness c. client’s participation d.
acceptance

30. When the social worker is confronted with a decision whether to tell the mother of her plan to
home visit her or just give her a surprise visit, as to see for real the truthfulness of mother’s allegations
against her husband, she is undergoing?
a. ethical dilemma b. planning the intervention c. conflicting personal values d. A
31. In situation where there is a clash between worker’s values and mother’s (client) values, one of the
following is called foe on the part of the helping person.

a. sincerity b. non-judgmental attitude c. openness d. self-awareness

32. It is this principle that guides the worker to regard the mother as a person with inherent worth and
dignity that he is endowed with a reason and will.

a. non-judgmental attitude b. self-determination c. acceptance d. individualization

33. This is one of the core condition of the helping relationship which supports the belief that all
clients are persons of value and treating them with dignity regardless of appearance, behavior or life
circumstances.
a. sympathy b. empathy c. positive regard d. warm acceptance
34. Active listening is a skill of the worker which facilitate a communication by using the techniques
of?

a. Clarification, reflection, paraphrase and summarization

b. Clarification, eye contact, tone of voice
c. Reflection, body language, facial expression
d. Clarification, listening and providing feedback
35. This is type of recording is a very detailed from of case recording often used to assist student and
new workers in learning basic skills of?

a. process recording b. narrative recording c. case recording d. documentation

36. The choice on problem focus must be determined by:
a. the agency b. the client c. the worker d. b and c
37. This aspect of interviewing technique attempts to elicit more complete expression of the meaning
of previous words or gestures by asking the client to explain more specific about something she just
said;
a. probing b. clarification c. reflection d. insight
38. The worker at first felt overwhelmed by the nature of the problem seemed so complicated and
unsurpassed that even the mother felt she is not capable of resolving it. Thus , the worker must be able
to perform task to help the mother break down several problems, issues or concern into more
manageable units in order address these problems more easily

a. partializing b. going beyond what is said c. exploration d. expropriation

39. To be able to arrive at a full understanding of a mother’s problem situation, this part of the helping
process must be carefully studied and worked out. It involves the definition of the problem and
determining who is the primary client system, and the identification of other people or systems that
may be involved in the intervention process. This leads the worker and the client to an understanding
of the factors that gave rise to the problem.

a. exploration b. planning c. assessment d. intervention

40. In this phase of the helping process, the worker must be able to negotiate goals and rank those by
priority (choose the nearest answer)

a. Exploration and implementation plans

b. Exploration and assessment
c. Planning and evaluation
d. Intervention and termination
41. Assessment yields processed information that you and the client have generated as a result of
analysis and synthesis concerning the information and data gathered. The product of this process
usually appears in the form of;
 a. process recording b. case study recording c. statement of the problem
42. This skill is used to direct or maintain attention to the work at hand redirecting attention to relevant
topics.
a. rehearsing b. clarifying c. focusing d. discussing
43. This role of the worker is apparent when she provides certain information or competency that
might aid in the achievement of the agreed-upon goals for work. The workers shares knowledge and
education opinion;
a. educator b. locator of resources c. broker d. mediator
44. This task involves use of other resources of other agencies. This happens when the services of
needed by the client are not available in your agency. The social worker must be knowledgeable of the
existing resources so as to effectively carry out this task. This workers effort to link the client with an
agency program, professional person that can provide the service needed by the client;
a. coordination b. networking c. referral d. transfer d. C
45. When the social worker performs this role, she speaks, argues, manipulates, bargains, and
negotiates on behalf of the client?

a. resource provider b. advocate c. counselor d. manipulator e. all

46. In her assessment, the social worker has identified some factors that relate to the mother’s
personality which aggravate their material conduct, this model of intervention is used by the social
worker to help mother in restoring, maintain her capacity to adopt or adjust to her reality situation. The
change effort of the worker is focused on the client through there may be indications for change in the
clients situation.

a. clinical or remedial model b. developmental model c. task-centered

model d. crisis intervention e. problem-solving
47. While the social worker is interviewing the mother she is employing these skills she takes note of
the mother’s body language, shifts in conversation, inconsistencies, and gaps.

a. observation b. questioning c. listening d. clarification e. none

48. The worker asked the mother “ why did you think you husband hit you” this type of question is?

a. open-ended question b. open-end-closed ended questions c. responding

questions d. close-ended question e. static questions
49. The worker in her effort to look for appropriate resources in the community for the particular needs
which her agency cannot provide, she is performing the role of a?

a. social broker b. enabler c. mediator d. facilitator e. educator

50. Who is the proponent of Crisis Intervention?__________________
51. Who establishes the Psychosociala approach? Hamilton and Hollis
52. Which does not belong to the models/approaches hereunder?
I. Direct Provision II. Family Therapy III. Task-Centered
IV. Advocacy V. Crisis Intervention
a. I only B. III and IV only c. None of the above d. All of the above e. III only

53. Lisa, 12, a rape survivor. What will you do with Risa on the first day you met her and she keeps on
shouting at you. You are a female social worker for seven years. This is not new to you.
a. silence her calmly b. be calm and offer a comforting hug c. offer consoling arms
d. shout back at her e. offer ears to listen

54. Which one is least included?

a. Perez b. Mendoza c. Laudico d. Martinez e. Baltazar F.

55. Reflecting the pervasive impact of the ecological perspective in social work, an assessment report
of a child is most frequently termed as?
 a. psychosocial study
b. bio-psychosocial assessment
c. multidimensional assessment
d. self-report assessment
56. It is the starting step of all social work practice activities?

a. collection of data b. intake c. intervention d. assessment e. planning

Case of Hanna Bea Saisa

Hanna Bea is a newly hired social worker in Panabo. She just recently passed the 2024
licensure examination for social workers. On her first day of work, she noticed that Elline, one of the
senior workers in the CSWDO, doesn’t deal with her in close contact. Since Hanna Bea is new to the
environment, and with the materials in the office, she cannot be as efficient as she wanted to be
because aside from Elline, other workers are also ambivalent with her. She learned two weeks after
that Elline’s husband had an affair with a woman who looks like her.

57. What is the working problem of Hanna Bea about her new office environment?

a. Her looks are like that of Elline’s husband womanizer

b. Her inability to deal and communicate with other workers at the office
c. Her being new to the office
d. The behavior of Elline and other workers lessens her morale.

58. What will Hanna Bea do to Elline?

a. Gently approach her and gradually talk with warmth and smile
b. She must understand that Elline has mood swings and she needs to observe first
c. Offer Elline for a coffee break and poison her-merisi kay maldita man.
d. Be concerned with Elline’s problem as a woman and as a wife in a difficult situation

59. What model of intervention can best help Elline?

a. therapeutic treatment b. ventilation c. psychosocial approach d. empathy e. ALL

60. This technique in casework is the change in the environment in the client’s favor by the worker’s
action.

a. environmental modification b. psychological support

c. clarification d. insight development

61. This technique in casework is encouraging the client to talk freely and express his feelings,
expressing sympathetic understanding of the client’s feelings and acceptance of his/her behavior.

a. environmental modification b. psychological support

c. clarification d. insight development

62. This technique in casework is directed towards increasing the ego’s ability to see external realities
more realistically and to understand the client’s own emotions, attitudes, and behaviors.
a. environmental modification b. psychological support
c. clarification d. insight development

63. This technique in casework involves carrying an understanding of the situation to a deeper level
more than clarification.

a. environmental modification b. psychological support

c. clarification d. insight development
64. The aim of social casework/is not only to help the Individual, the family and the group of persons
in their social relationship, but it is also concerned with the improvement of general social condition by
raising health and social and economic standards and harmonious and satisfying human relationships.

a. False b. True c. Incorrect d. Uncertain e. Partly True

65. This is an abstraction of what happened in a social situation between the client and the worker in
the process of the former seeking help and the latter responding to the former's needs. It is a
reproduction of the significant things that happened in this particular social situation which can be used
to define the problem of the client, his capacities for relationships and use of resources within himself
and his immediate environment, and the use of feelings and thinking on his problems.

a. summary b. progress notes c. recording d. documenting e. none

66. The following are essential conditions for good interviewing except?

I. Privacy is a must for a good interview

II. A comfortable and relaxed atmosphere is needed
III. The length of time depends on the purpose of the interview
IV. There must be time between interviews for, the worker to think over each interview quietly and
note its significant aspects.
V. The place must preferably be in the office.

a. I only b. V, because it should be at home c. II and IV d. III and V

e. all except B f. None g. All h. C only
67. What statement best describes the relevance of the PIE perspective to social work practice?

a. PIE perspective leads to the development of programs that will address the environmental
issues or problems causing the individual’s social dysfunction.
b. PIE perspective identifies aspects in the environment that contribute to client’s problems
which need intervention.
c. PIE perspective directs the social worker to initiate change at the socio-political levels of
the environment to address the personal needs of clients.
d. PIE perspective provides a holistic method for assessing and intervening on the
client’s social functioning.

68. At the core of one’s effective use is self-awareness, that is, the worker’s purposeful integration of
the personal self with the professional self. What is not a stumbling block that facilitates the
development of self-awareness?
a. Aversion to self-knowledge, i. e. Accomplishments, aspirations, and dreams
b. Hiding own feelings and thoughts during the helping relationship
c. Inventory of self that includes own assets, capacities, and strengths
d. Denial of own limitations and weaknesses as well as failures in life
69. What step of the helping process is referred to as the process of translating the content assessment
into a statement of goals and identification of means to reach the goals?

a. Planning b. Contracting c. Goal-setting d. Engagement

70. In dealing with a street child, what is not a major case management function of a generalist social
worker?
a. Work directly with the client and his/her immediate environment
b. Connect the client to available resources such as shelter, education, etc.
c. Advocate for just policies at the agency’s program level for the child’s safety and
protection
d. Conduct therapy together with the psychiatrist focusing on child’s rehabilitation

71. This aspect of interviewing technique attempts to elicit more complete expression of the meaning
of previous words or gestures by asking the client to elaborate on and be more specific about
something they just said.
a. Probing b. Listening c. Clarifying d. Interviewing
72. Linda, an elderly widow, is in need of financial assistance to defray the cost of medical procedure
for her heart ailment and maintenance medication for her tuberculosis. She has other concerns which
complicates her medical condition. As a case manager, what will be your main focus to be able to
respond to Linda’s problems?
a. Consider macro intervention to advocate for program/policy development and create
programs and services that will respond to Linda's medical needs
b. Establish a collaborative teamwork with social workers, other disciplines and
organizations to coordinate service-delivery for Linda
c. Focus your intervention at the micro level or aspects of Linda’s personal circumstances
and deal with her psycho-emotional needs
d. Prioritize the primacy of client-worker relationship to establish a therapeutic working
alliance with Linda
73. The following are recommended worker’s interventions to engage the client’s own problem
solving capacities except:

a. Establish rapport b. Demonstrate to the client your ability to observe and listen
c. Assist the client in making decision to change d. None of the above

74. In the social work practice, assessment is referred to as the professional judgment of the worker
about the client’s situation based on:
a. What the client thinks and feels about the difficulties
b. Theoretical knowledge, clinical observation, and analytical skills in understanding
the client’s personality and factors that seem to cause the current difficulties
c. Data gathering/gathered from primary and secondary sources
d. Case study report
75. The social worker’s client is a battered woman survivor. In applying the empowerment approach,
the social worker deliberately integrates the principle of social justice in their intervention. Which of
these intervention strategies best apply the said principle to the client’s situation?
a. Help client to become aware of her rights and use these to access legal services,
resources, and support
b. Client should submit herself to the rule of law
c. Client should be given police protection and ensure her safety by placing her in a home
for battered women.
d. Client should be informed of her limitations in fighting for her rights.

76. All of the following are indirect models for social work intervention, except:
a. Working with the Elite b. Advocacy c. Documentation/Social Criticism d.
Remedial

77. What gender-responsive and contextualized intervention objective is most appropriate for
counseling women who feel that they cannot pursue their aspirations for career and economic
advancement because of their gender?
a. Gender mainstreaming b. Gender role analysis
c. Gender bias d. Reproductive health rights

78. What is the most appropriate counseling technique in responding to a man who is emotionally
devastated because his wife just died and verbalized that he is hopeless, his world had fallen apart, and
would not know how to survive without her?

a. Give him assurance that it will pass by.

b. Express your condolences and sympathy
c. Demonstrate empathic understanding
d. Advise him to accept his fate as God’s will

79. Which is not an ethical violation or boundary crossing a social worker may commit either
unconsciously or unwittingly that may have an impact on the effectiveness and quality of client-worker
relationship?
a. Fostering client’s emotional and dependency needs
b. Worker is guided by agency standards and program protocols
c. Worker satisfies their own altruistic needs
 d. Use of client-worker relationship for personal purposes

80. What was the first book on casework published by Mary Richmond that helped project the image
of social work and set forth a systematic approach to working with individuals and families?
a. “Friendly Visiting Among the Poor: A Handbook for Charity Workers”
b. “The Good Neighbor in the Modern City”
c. “War and Family Solidarity”
d. “Social Diagnosis”
81. A woman victim of fire who was living alone came to the center to seek shelter. She lost all her
personal belongings. She had not eaten for a day and had no extra clothing. She appeared weak and
unkempt. What intervention approach is most appropriate in responding to the client’s request for
assistance?
a. Task-centered b. Resource-provision c. Solution-focused d. Crisis intervention

82. What perspective best defines family social work in working with any part of the family system on
client’s membership in the family whereby the family or some parts of the family is the target of
change?
a. Group work b. Ecosystems Perspective c. Social functioning d. Structural-functionalism

83. Nicola, 35 years old, is a high school graduate, a housewife, and a mother of three children in their
pre-adolescent years. She filed charges against her husband under the Violence Against Women and
Their Children Act, for physically abusing her and hitting her children. Using a feminist gender lens,
what is the best focus of your assessment in helping Nicola?
a. Bio-psycho-social functioning focusing on her capacities and motivation to perform the
roles expected of her as a wife
b. Past experiences, family background, current role performance as a wife and their
effects in her relationship with the husband
c. Nicola’s well-being by linking her personal predicament, her untold private stories
and struggles in her social context
d. Factors that cause deficiencies in her actual role performances based on her husband’s
expectations of her as a wife and mother
84. Madonna is a high school graduate and a solo parent. She hopes to find a better paying job but she
lacks qualification and does not have anybody to entrust her daughter with while she is at work. In
using the problem-solving approach, what should be the most appropriate focus of work with
Madonna?
a. Find and make accessible to Madonna the opportunities and resources necessary to
help her find a job and address her other concerns
b. Refer Madonna to a counselor to help her thresh-out her problems and concerns with her
estranged husband and her being a solo parent
c. Assure Madonna that the social worker will help her look for a job and temporary
placement for her child while she is at work
d. Help her reflect on her past experiences and identify the reasons for her inability to take
care of her child and find a better paying job

85. What is the primary objective of generalist social work?

a. Advocate for change in the community/society
b. Utilize selected and specialized range of professional roles
c. Empower clients whether at the individual level, groups of communities
d. Apply planned change based on prescriptive approach to change
86. Your client is of T’boli origin, elderly woman, an elementary graduate, works in the city as a
vegetable vendor, and openly pronounces her sexual orientation of being bisexual. She feels
discriminated against and criticized because of her personal situation. What analytical lens and/or
perspective is most appropriate in understanding your client?
a. Class analysis b. Bio-psycho-social and cultural assessment
c. Functional assessment d. Intersectionality assessment

87. The goal of this model is the enhancement of the client’s social functioning through the direct
provision of material aid useful in eliminating or reducing situational deficiencies.
a. Developmental Approach b. Remedial Approach
 c. Direct Provision Model d. Crisis Intervention Approach
88. a family social worker utilizing the systems approach, which is your main assessment focus in
helping a family understand and later deal with the aggressive behavior of a teenage boy towards his
siblings and parents?

a. Examination of the boy’s family life cycle

b. Examination of the boy’s social functioning in the context of
the family unit that includes its substructures and dynamics
c. Examination of the boy’s psychosocial history that traces the
boy’s unresolved infantile drives and instinct
d. Assessment of the boy’s learned behavior from his role models

89. What is the main activity of counseling as a key component of casework and the chief mode of
engaging the client in a helping relationship?

a. Mediate relationship and communication difficulties

b. Teach client entrepreneurial skills
c. Refer and link client to available resources in the community
d. Provide socio-economic assistance

90. A social worker who attempts to impose her judgments on clients is most likely to elicit clients':

a. Acquiescence b. Concurrence c. Resistance d. Elation

91. This may be called for in situations where worker’s values clash with the client’s values.

a. Self-awareness b. Empathy c. Non-judgmental attitude d. Confrontation

92. “I was 11, when my mother would pull up my bra. Then she would also pull down my panty and
force me to do things that the person on the other line of the computer would ask me to do while
naked. She would also take nude pictures and videos of me with her camera. She would say ‘we can
earn from this. I feel so dirty, violated and useless like I am not myself anymore. I do not trust
people.” This is an example of the ___________ of online sexual exploitation of children.
a. Social harm effect b. Emotional harm effect c. Physical harm effect d. All of the
above

93. According to the definition of social work as provided in R. A. 4373 as amended by R. A. 5175
and R. A. 10847, what statement directly indicates that counseling is integral to the practice of social
work profession?
a. Link individual needs to resources in the environment
b. Facilitate and strengthen basic social relationships and the mutual adjustment
between the person and his/her social environment
c. Provide programs and social services to address the needs of the person’s social
environment for her/his own good
d. Change the social functioning of the person

94. The exploration process with the client at the beginning phase of counseling is aimed at gaining
accurate information about the views of the client. What option is not a focus of the exploration
process?
a. View of her/his current situation b. View of her/his problem
c. Perception of external environment d. Perception of herself/himself
95. In what other ways does trauma affect the Survivor
a. Ability to trust other people b. Sense of personal safety
c. Ability to manage emotions d. All of the above

96. In applying the empowerment approach, which social work case management intervention is most
applicable in helping a battered woman overcome the cycle of battering?
a. Provide a venue for catharsis to help her release pent-up emotion, pains, and heartaches
 b. Provide skills and resources to enable her to be independent
c. Engage her in psychotherapy sessions to help her overcome trauma from physical abuse
d. Submit her to a counseling program to help her resolve her dysfunction
97. What casework principle is operative in the helping process when you as the social worker must
perceive, acknowledge, receive and establish a relationship with the client as they are, not as what we
wish them to be or think they should be.

a. Acceptance b. Individualization c. Confidentiality d. Controlled emotional involvement

98. As client’s case worker, how will you handle their resistance to follow house rules or cleaning
charges?
a. Lower their resistance through a lengthy interview
b. Focus on their problems rather than on their being
c. Advise them to obey
d. Give them a supportive and non-judgmental attitude
99. As a social worker, there are many ways on how you deal with disclosures of sexual abuse from
clients except for one of the following:

a. Believe the child

b. Let the child know she/he is not alone and affirm the child’s feelings
c. Ask them what they were wearing or where they were before they were sexually
abused
d. Stay calm. Look for a safe, private place to talk . A client exclaimed: “My situation is
hopeless and I feel helpless. Though I love my husband, I cannot bear his verbally abusive
behavior and I cannot do anything to counter him because I am financially dependent on
him.” Which statement is not an appropriate social worker empathic response to the
client?

100. Who defined social casework as a helping process consisting of a variety of activities that may
include the giving of material assistance, referrals to other community facilities, rendering emotional
and psychological support through sensitive listening, expressions of acceptance and reassurance,
making suggestions, appropriately advising and setting limits, encouraging the individuals to express
his feelings, likewise encouraging him to effect his plans; assisting individuals to narrate and examine
his situation and or working out within consideration and a better understanding of the causal
connection between his present attitudes and mode of adjustment with past experiences.

a. Esther Villoria b. Mary Richmond c. Hellen Harris Perlman d. Minerva

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