Chapter-8
Controlling (PYQ)
1. HG Air Conditioner Pvt. Ltd. is lagging behind its scheduled production target by a month.
Despite a high demand, the company is struggling to meet its production target. Even after
taking measures like training of employees and assigning additional workers and equipment
to the project, the targets could not be met. The Production Manager, now, decided to revise
the standards. Identify the step of the controlling process under which the Production
Manager decided to revise the standards. (1 Mark CBSE 2025)
(A) Setting performance standards (B) Measurement of actual
performance
(C) Analysing deviations (D) Taking corrective action
2. Asha was running a business of producing and selling pickles, murabbas and papad etc.
She was earning a good profit for the last many years. Now, she wanted to add some new
products in her product line. Seeing the growing demand of millets, she decided to add some
millet products. After doing a lot of market research, she found out that the demand for
millet noodles, pasta and ready to eat millet cereals was increasing day-by-day. To give a
different taste and to have uniqueness in her products, she prepared a new tasty herb based
sauce for cooking these products and decided to launch this along with millet products in the
market. For this Asha hired 10 additional women workers specially trained for the same.
However, despite adding more workers, to her surprise, production was not upto the mark.
Concerned about this and to ensure that the activities were performed as per the plans, and
that the resources were being used effectively and efficiently for the achievement of
predetermined goals, Asha appointed a supervisor Nabita. Nabita monitored the activities
and discovered that two of the newly hired workers were spending their whole day gossiping
and distracting the other workers. As a result the production was low.
(i) Identify and state the function of management discussed.
(ii) State any five points of importance of the function identified in (i) above. (6
Marks CBSE 2025)
3. Sameer is a wholesaler, who deals in cricket equipment. He collects cricket equipment like
bats, balls, helmets, gloves, stumps, etc. from different manufacturers and assembles them
in a kit for the convenience of customers. He sets a standard target to assemble 100 kits a
day. During the first week of the month the workers assembled 92-96 kits a day, which was
lower than the set standard. On investigation, it was found that the variation in assembly of
kits was due to an irregular supply of helmets. Workers had to wait for helmets to assemble
the kits.
(3 marks CBSE 2025)
(i) State the function of management discussed in the above case.
(ii) State the steps of the function identified in (i) above, which are discussed in the above
paragraph.
4. 'Maira Electronics' is a manufacturer of smartphones and famous for its quality. It is a
large organisation, so each and every piece produced cannot be checked. So the company
made a policy that out of 500 smartphones produced a day, 20 smartphones would be
randomly selected for a quality check. Identify the step of controlling process discussed
above: (1 Mark CBSE 2025)
(A) Setting performance standards (B) Measurement of actual
performance
(C) Comparing actual performance with standards (D) Taking corrective action
5. ‘XYZ Ltd.’ is using registers to record attendance of the employees even in this new tech
era. The Human Resource Manager is facing problems due to the dishonest behaviour of
employees as they are writing wrong working hours. Not only this, the Production Manager is
also reporting about the theft of raw materials every day. To resolve these types of problems,
the company started using biometric attendance system and installed cameras at important
areas to keep an eye on the activities of the employees. This helped in reducing dishonest
behaviour of the employees to a large extent. The point of importance of controlling
highlighted in the above case is:
(A) Improving employee motivation (B) Ensuring order and
discipline
(C) Making efficient use of resources (D) Accomplishing
organisational goals (1 Mark CBSE 2025)
6. ‘Alpha Manufacturing Ltd.’ is a company manufacturing high quality car spare parts. The
company has a well-established production line and its products are highly demanded in the
market. However, it was noticed that the defect rate in the manufacturing process was
higher than the standard of 10 per 1,000 pieces produced. In spite of best efforts, the
Production Manager was not able to reduce the defect rate. So, he decided to revise the
standards. The step of the controlling process, followed by the Production Manager after not
being able to reduce the defect rate, will be:
(1 marks CBSE 2025)
(A) Taking corrective action (B) Measurement of actual performance (C) Analysing deviations
(D) Comparing actual performance with standards
7. Statement I : Planning and Controlling are both backward-looking as well as forward
looking functions.
Statement II: Planning is prescriptive whereas Controlling is evaluative. In light of given
statements, choose the correct alternative from the following:
(1 mark CBSE 2025)
(A)Statement I is true and Statement II is false.
(B)Statement I is false and Statement II is true.
(C)Both Statement I and Statement II are true.
(D)Both Statement I and Statement II are false.
8. A garment manufacturing firm had set a target of manufacturing 1000 garments per day.
The manager of the firm saw that the production consistently fell short of the target. It was
observed that employees were spending too much time taking lunch, reporting late and
leaving early on one pretext or the other. A control mechanism was installed to address the
issue. Card punching was implemented in the organisation. It was made mandatory for
employees to record their entry or exit every time they enter or leave. Their working hours
were monitored and irregularities addressed. This helped the organisation to meet its daily
production targets. Identify the point of importance of 'Controlling’ highlighted in the above
case. (1 mark CBSE 2025)
(A) Judging accuracy of standards (B) Accomplishing organisational goals (C) Making efficient
use of resources (D) Ensuring order and discipline
9. Statement 1: Any deviation, whether significant or insignificant, should be brought to the
notice of the management.
Statement II: Control should focus on those Key Result Areas which are critical to the
success of an organisation. In the light of the above statements, choose the correct
alternative from the options given below:
(1 mark CBSE 2025)
(A) Statement I is true and Statement II is false.
(B) Statement I is false and Statement II is true.
(C) Both Statement I and Statement II are false.
(D) Both Statement I and Statement II are true.
10. ‘Memo Builders' was constructing a five star hotel for a leading hotel chain. The hotel
had to be given possession by next year but the construction of the hotel was running six
months behind schedule. The Chief Executive Officer of 'Memo Builders' was concerned as
Memo Builders was known for its quality and timely completion of projects. He asked Nitin,
the senior of the Project Head for a thorough investigation. Nitin investigated and reported to
the Chief Executive Officer that inspite of huge absenteeism of workers, additional workers
were not called. Nitin also reported to the Chief Executive Officer that three of the ten
machines being used by the workers were defective. Nitin ordered for repair of the machines
and asked the Project Head to appoint additional workers with attractive wages to ensure
that the deadline is met. (6 marks CBSE 2024)
(a) Identify the function of management. Quoting the lines from the above para, explain the
steps of the process of the function of management discussed.
(b) Also explain any two points of importance of the function of management identified in (a)
above.