Introduction to Human
Resource Management
Chapter 1
Learning Outcome
• Explain what human resource management is and how it relates to the
management process.
• Show with examples why human resource management is important to all
managers.
• Illustrate the human resources responsibilities of line and staff (HR)
managers.
• Briefly discuss and illustrate each of the important trends influencing
human resource management.
• List and briefly describe important trends in human resource management.
• Define and give an example of evidence-based human resource
management.
• Outline the plan of this book.
Human Resource Management at Work
What Is Human Resource
Management (HRM)? Organization Manager
The process of acquiring, People with formally assigned The person responsible for
training, appraising, and roles who work together to accomplishing the organization’s
goals, and who does so by managing
compensating employees, achieve the organization’s goals.
the efforts of the organization’s
and of attending to their people.
labor relations, health
and safety, and fairness
concerns.
The Management Process
Human Resource Management Processes
Personnel Aspects of a Manager’s Job
• Conducting job analyses
• Planning labor needs and recruiting job candidates
• Selecting job candidates
• Orienting and training new employees
• Managing wages and salaries
• Providing incentives and benefits
• Appraising performance
• Communicating
• Training and developing managers
• Building employee commitment
Basic HR Concepts
• The bottom line of managing:
Getting results
• HR creates value by engaging in activities that produce the employee
behaviors that the organization needs to achieve its strategic goals.
• Looking ahead: Using evidence-based HRM to measure the value of
HR activities in achieving those goals.
Functions of HRM
Line and Staff Aspects of HRM
Line Manager
Is authorized (has line authority) to direct the work of subordinates and
is responsible for accomplishing the organization’s tasks.
Staff Manager
• Assists and advises line managers.
• Has functional authority to coordinate personnel activities and
enforce organization policies.
Line Managers’ HRM Responsibilities
• Placing the right person on the right job
• Starting new employees in the organization (orientation)
• Training employees for jobs that are new to them
• Improving the job performance of each person
• Gaining creative cooperation and developing smooth working relationships
• Interpreting the firm’s policies and procedures
• Controlling labor costs
• Developing the abilities of each person
• Creating and maintaining department morale
• Protecting employees’ health and physical condition
Human Resource Managers’ Duties
Functions of
HR Managers
Line Function Coordinative Staff Functions
Line Authority Function Staff Authority
Implied Authority Functional Authority Innovator/Advocacy
Trends in the Nature of Work
Changes in How We Work
High-Tech Service Knowledge Work and
Jobs Jobs Human Capital