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Process Automation Designer

Process Automation Designer (PAD) is a feature of the ServiceNow Platform that enables the creation of complex, cross-enterprise workflows by integrating multiple processes. It allows citizen developers and process owners to automate tasks while providing visibility and collaboration among various personas. The key components of PAD include processes, triggers, stages, and activities, which together facilitate the organization and execution of automated workflows.

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11 views2 pages

Process Automation Designer

Process Automation Designer (PAD) is a feature of the ServiceNow Platform that enables the creation of complex, cross-enterprise workflows by integrating multiple processes. It allows citizen developers and process owners to automate tasks while providing visibility and collaboration among various personas. The key components of PAD include processes, triggers, stages, and activities, which together facilitate the organization and execution of automated workflows.

Uploaded by

ingeniero_alex
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Process Automation Designer (PAD) is a ServiceNow Platform feature

that allows process owners to weave together cross-enterprise workflows


created in Flow Designer to create a single, unified process. You’re probably
wondering why you would want to use PAD over Flow Designer. Flow Designer
contains simple logic entities and individual item catalog fulfillment while
Process Automation facilitates complex, multi-phase processes across
departments. With PAD, multiple personas are involved and agents have the
visibility and ability to go through each activity and input the necessary data to
move along in the process.

Using Process Automation Designer, citizen developers and process owners


have the ability to automate existing platform capabilities (send notifications,
create new records, submit approvals, etc.) Since PAD is based on the
technology of Flow Designer, a citizen developer can rely on Flow Designer to
create flows, actions, and manage flow executions. An advanced developer
has the ability to also do this, however, they can create flows that contain code
through custom scripts to change the behavior of that flow. In this course, you
will focus on building one simple, organized process.

Process Automation Designer is made up of these components:

Processes: A process is a representation of a cross-enterprise business process for


your organization. A process owner is responsible for creating and maintaining a
process.

Triggers: A trigger specifies when to start running your process.

Stages: A stage is a grouped sequence of activities in a process. A process


owner creates a stage to specify a logical grouping of activities.
Activities: An activity defines the Flow Designer content that powers the
process's automation. An activity can also specify the user-facing experience
that the process produces when it runs.

You will become familiar with building the process using PAD in either a Diagram
or Board view, then you will use a Playbook to bring your process to life!

Depending on the process, you may need to coordinate with other teams or
individuals to ensure that your automated processes run smoothly. At the end of
building your process, don’t forget to Save your work and Activate the process!

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