Chanchal Agrawal Mob.

/WhatsApp: +91-9669489444
Mail: p15chanchal@[Link]
Male | 34 Years Bangalore, IN

Seasoned Transformation and Program Management Leader with 10+ years of experience delivering large-scale digital
initiatives and multi-market programs, primarily across the FMCG and e-commerce sectors. Adept at aligning cross-
functional teams to strategic goals, streamlining delivery governance, and driving operational agility. Proven track record of
executing enterprise-wide change, enhancing stakeholder engagement, and achieving measurable business impact.

KEY SKILLS
• Strategic Program Management • Digital Transformation • P&L Ownership
• Agile and Lean Practices • Stakeholder Management • Operational Excellence
• Change Management • Product Innovation • People Leadership

PROFESSIONAL EXPERIENCE
Practice Lead - Sales Transformation, Thoucentric Technologies Pvt. Ltd. (Jan ’23 – Present)
Leading a portfolio of 10+ concurrent transformation projects with a combined value of over $5M. Experienced in driving large-
scale program governance, cross-functional team orchestration, risk management, and stakeholder alignment to ensure on-time, on-
budget delivery. Also responsible for commercial ownership, RFP response, team utilization, and internal capability development.
• Provided executive oversight for 10+ programs across Digital Transformation, Operations excellence, and analytics,
valued at $5M+, by establishing Agile governance structures and cross-project reporting for senior leadership.
• Reduced overall delivery costs by 12% through proactive budgeting, resource optimization, and streamlining low efficiency
workstreams across projects.
• Drove operational efficiency within the practice by streamlining core processes; reduced RFP turnaround time by 25%
through deep-dive diagnostics and implementation of reusable assets and review cadences.
• Established executive-level engagement forums with VP and CXO stakeholders to align on long-term transformation
goals; strengthened strategic relationships and unlocked incremental mandates, resulting in a 6% increase in revenue.
• Directed a high-stakes pilot program, aligning delivery strategy to client expectations to achieve exceptional accuracy and
throughput—securing long-term project expansion.
• Launched three strategic solution offerings that aligned with client transformation agendas, contributing to 11% of
annual practice revenue and driving long-term account growth.
• Institutionalized data-driven governance across all programs using KPI-led dashboards and structured CXO level reviews,
improving decision-making speed and delivery predictability.
• Designed Client leadership engagement frameworks, facilitating continuous alignment between transformation objectives
and evolving business goals—resulting in a 7% improvement in NPS.
• Promoted internal leadership development by coaching high-potential consultants, establishing a delegation model that
improved succession depth and enhanced delivery bandwidth.
• Embedded practice development metrics into appraisal cycles , fostering a culture of ownership, knowledge sharing, and
internal innovation.
Senior Consultant, Sales Transformation, Thoucentric Technologies Pvt. Ltd. (Nov ’17 – Dec’22)
Led and executed enterprise-scale transformation programs across multiple international markets. Accountable for end-to-end
delivery, including program governance, cross-functional team coordination, vendor management, and value realization.
Played a pivotal role in aligning delivery with business objectives and ensuring stakeholder satisfaction across high-impact programs.
Project 1: Program Lead for deployment of a B2B e-com marketplace platform across 7 SEA Markets for a major FMCG Firm.
• Planned and optimized Capex and Opex for all markets, ensuring efficient budget allocation for $5M Project.
• Collaborated with market stakeholders, tech teams, and 10+ SaaS vendors to mitigate risks and drive end-to-end delivery.
• Established governance and performance tracking frameworks, reducing delivery time by 15%.
• Evaluated various tools to identify best suitable tools to enhance the functionalities of the e -commerce platform.
Project 2: Project Lead a national-scale transformation program aimed at improving revenue realization for an FMCG major.
• Implemented retailer personalization to improve salesman efficiency and product assortment, resulting in 2% sales uplift.
• Delivered a trade promotion optimization tool for an FMCG client. Managed end-to-end delivery of the project.
• Managed change management of on-field staff covering 1200+ distributors and 3500+ Salesman across India.
Project 3: Implement a first-of-its-kind B2B e-commerce platform allowing retailers to order directly from distributors.
• Led the entire implementation program, from requirement gathering to prioritization , ensuring alignment with business
objectives.
• Coordinated cross-functional teams including business stakeholders, platform teams, SaaS vendors, and tech partners to
drive timely execution and mitigate delivery risks.
• Successfully launched the product in 5 SEA markets, driving $500M in sales revenue.
• Developed a comprehensive product roadmap to enhance customer experience and guide future developments.
• Implemented features like CRM, search enhancements, marketing automation etc., optimizing user journeys to elevate
customer experience.
Program Manager, ANI Technologies Pvt. Ltd. (OlaCabs) (May ’17 – Nov ‘17)
• Redesigned the partner communication process across digital and SMS communication Channels, achieving a 20% increase in
communication read rate and 60% reduction in cost.
• Designed and piloted an Engagement Program for 1Lac+ drivers expected to reduce attrition by 10%, improving driver
retention rates.
Summer Internship, PML Solutions Pvt Ltd. (April’16– May ’16)
• Achieved a 18% reduction in the delivery cost and reduction in delays by implementing changes in the last-mile delivery.
• Launched an online marketing campaign resulting in 6 times more penetration than previous campaigns
• Defined parameters to capture quality issues in the system based on feedback, leading to improved product quality.
Chanchal Printers (Family Business) (Feb ’14 – May ’15)
• Successfully managed the family business across all functions including operations, finance, and sales.
• Led the launch of a delivery service, becoming a key revenue-driving differentiator.
• Expanded the portfolio with new products and services in the advertisement space, contributing 16% to current revenue.
Assistant Manager, Monnet Ispat & Energy Ltd. (July ’11 – Jan ’14)
• Defined SOPs for the Production Planning Department, leading to improved operational efficiency.
• Devised a batch numbering system and material tracking system for a 1.5 MTPA-capacity steel plant.
• Achieved a 15% reduction in truck turnaround time by identifying bottlenecks and suggesting improvements in logistics.
• Devised a material stacking system accommodating 15+ grades of steel, ensuring hassle-free inventory management.
EDUCATIONAL BACKGROUND
PGDM IIM Ahmedabad, India 2015-17
[Link]. – Metallurgy and Material Science IIT Roorkee, India 2007-11

HOBBIES AND INTERESTS