JOB DESCRIPTION
Job Title: Desktop Support Engineer Job ID: NA
Department: IT Reports to: IT Manager
Position type: Permenant Grade/CTC:
Job Location: Ambernath (MH) Effective Date:
Education:
ITI/Diploma/Graduate - Bsc - IT/BCA or relevant
Certification of CCNA, Comp TIA A+, MCP, ITIL Foundation would be an added
advantage
Experience: 2+ years of experience as desktop support engineer
1+ years relevant experience into network support
Duties/Responsibilities: Skills to have
Work closely with ticketing portal and timely resolve Proven experience as a Desktop Support Engineer,
the tickets as per SLA Technical Support Engineer or similar rol
Provide end-user support, physically and remotely. Basic Networking, Windows desktop
troubleshooting, Hardware Support
To solve basic users level calls on Microsoft
windows/ MS Office 365/Wired and Wireless Should have good knowledge of Windows
Network-related issues. Application Level. Troubleshooting for
Server/Desktop
Installation of Various Operating Systems like
Windows 7 Windows8,10, and 11, and preparing Basic networking knowledge with switches/Routers
new desktops and laptops ready with standard and OSI Models.
applications.
Basic Working knowledge in AD, DHCP, DNS,
Updating all desktop machines, Laptops, and servers TCP/IP Networking File/Print Server.
with the latest windows operating system patches.
Should have basic knowledge of different Antivirus
Identifying all the hardware that needs to be replaced Applications.
or upgraded. Also Preventive maintenance of all the
hardware from time to time.
Coordinating with OEMs/Vendors related to
hardware and software issues of
Desktops/Laptops/Servers... etc.
Troubleshooting for network/Desktop Related issues.
Configure and manage Wireless devices.
Updating all desktop machines, Laptops, and servers
with the latest antivirus patches.
Network Rack Panels Punching & dressing ( Patch
Paneling ).
Saini Electrical & Engineering Works,
Ambernath | Pawne | Nagpur
+91-251-35600600
[Link]
Troubleshooting Laptop/desktop hardware and
software applications.
Manage Software and Hardware Inventory/Asset
management.
Installation and Troubleshooting of MS Outlook and
Thunderbird email client, Configuring MS O365
clients and troubleshooting relevant issues.
Installation & configuration of Local and Network
printers or scanners.
Preparing daily call and log reports.
Value adds to team and organization by suggesting,
and improving on IT Support service.
Competencies Required:
Customer service
Problem Solving abilities
Analytical skills
Time management
Notes:
Ready to work late sitting in an emergency.
Saini Electrical & Engineering Works,
Ambernath | Pawne | Nagpur
+91-251-35600600
[Link]