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Project Manager (Tech)

The document outlines a job description for a Project Manager specializing in IT Service Management (ITSM) projects, requiring expertise in ITSM/ITIL and experience with SaaS solutions. Key responsibilities include managing project lifecycles, tracking progress, and ensuring compliance with industry standards. Candidates should have a relevant degree, certifications, and at least 5 years of project management experience, along with fluency in English and Mandarin.

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4 views1 page

Project Manager (Tech)

The document outlines a job description for a Project Manager specializing in IT Service Management (ITSM) projects, requiring expertise in ITSM/ITIL and experience with SaaS solutions. Key responsibilities include managing project lifecycles, tracking progress, and ensuring compliance with industry standards. Candidates should have a relevant degree, certifications, and at least 5 years of project management experience, along with fluency in English and Mandarin.

Uploaded by

siewxiang.teng
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Project Manager

IT service management, working with cutting-edge technologies like ITSM/ITIL


Partner with cross-functional teams, clients, and leadership to drive real busin
Empowers you to refine your expertise with industry-best practices

Our client is looking for a Project Manager, who will oversee the end-to-end delivery of IT Service Management (ITSM)
projects, ensuring they meet client expectations, quality benchmarks, and financial targets. Your expertise in leading cross-
functional teams, mitigating risks, and optimizing service delivery—especially for managed endpoints and SaaS solutions—
will be critical to success.

Responsibilities

Manage full project lifecycles (ITSM/ITIL, APM, SaaS) to ensure timely, budget-compliant, and client-aligned delivery
Track progress, proactively address risks, and resolve issues to uphold timelines and quality
Partner with stakeholders (clients, technical teams, executives) to define scope and deliver transparent progress
updates
Maintain detailed project documentation (risk registers, change logs, post-implementation reviews)
Streamline ITSM processes and uncover upsell opportunities alongside sales teams
Guarantee adherence to regulatory standards and industry best practices
Deploy O&M tools (automation, monitoring, log analysis) to boost operational efficiency

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related discipline


PMP, PRINCE2, or ITIL certification (preferred)
5+ years of ITSM/ITIL project management in dynamic settings
Demonstrated success in budget/resource management and multi-project prioritization
Technical proficiency in ITSM tools, risk mitigation, and forecasting
Exceptional communication, collaboration, and analytical abilities
Advanced skills in resource/risk management and system implementation
Experience with APM, SaaS platforms, and system design/requirement analysis
Fluency in English and Mandarin (spoken) is mandatory

For more information about this role please contact Alex Beattie at +852 3892 2368 or email
to abeattie@[Link].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in
accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Apply Now Apply Later

[Link]

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