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Customer Satisfaction Survey Template

This customer satisfaction questionnaire asks the customer to rate their bank on a scale of 1 to 10 for various metrics, including how customer friendly, responsive, and technologically advanced the bank is. It also asks them to rate the product quality, pricing, overall satisfaction with treatment, happiness with the bank, and likelihood of recommending the bank. Finally, it provides space for additional suggestions from the customer.

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findrohit91
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15 views1 page

Customer Satisfaction Survey Template

This customer satisfaction questionnaire asks the customer to rate their bank on a scale of 1 to 10 for various metrics, including how customer friendly, responsive, and technologically advanced the bank is. It also asks them to rate the product quality, pricing, overall satisfaction with treatment, happiness with the bank, and likelihood of recommending the bank. Finally, it provides space for additional suggestions from the customer.

Uploaded by

findrohit91
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Bank Name :

CUSTOMER SATISFACTION QUESTIONNAIRE

Rate the following questions on a scale of 1 (extremely negative) to 10 (extremely positive):-

1. How customer friendly is the bank? 1 2 3 4 5 6 7 8 9

10

2. How responsive is the bank? 1 2 3 4 5 6 7 8

10

3. How well do the customer service representatives answer your questions? 1 2 3 4 5 6 7 8 9 10

4. How technologically advanced is the bank? 1 2 3 4 5 6 7 8 9 10

5. How is the product quality of the bank compared to its competitors? 1 2 3 4 5 6 7 8 9 10

6. Are the bank's services priced more reasonably than its competitors? 1 2 3 4 5 6 7 8 9 10

7. Overall, how much are you satisfied with the treatment at the bank? 1 2 3 4 5 6 7 8 9 10

8. How happy are you with the bank? 1 2 3 4 5 6 7 8 9

10

9. How likely are you to recommend the bank to people you know? 1 2 3 4 5 6 7 8 9 10

10. Any suggestions? _______________________________________________________________ _______________________________________________________________

Signature

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