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Bank Service Satisfaction Survey Form

The document contains a survey about customers' satisfaction with banking services from HDFC Bank and J&K Bank. It asks respondents for personal details and questions about factors considered for opening accounts, satisfaction with various services like problem handling and employees, and perceptions of security, returns and service quality between the two banks. Ratings are sought on a 7 point scale for services received matching promises.

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happy4ever321
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7 views3 pages

Bank Service Satisfaction Survey Form

The document contains a survey about customers' satisfaction with banking services from HDFC Bank and J&K Bank. It asks respondents for personal details and questions about factors considered for opening accounts, satisfaction with various services like problem handling and employees, and perceptions of security, returns and service quality between the two banks. Ratings are sought on a 7 point scale for services received matching promises.

Uploaded by

happy4ever321
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

PERSONAL DETAILS: Name Mr./Mrs./Miss_________________________ _ Address____________________________________ ___________________________________________ Phone No.

__________________________________ Email ______________________________________ Occupation a) Government Employee c) Self Employed b) Private Employee d) Student

E) Housewife

Your monthly household income a) Less than 15000 b) 15001-25000 c)25001 and above Q1. Where do you open a account? i. ii. iii. Q2. i. ii. iii. Q3. i. ii. iii. Q4. i. ii. Q5. i. ii. iii. iv. v. Q6. J&K bank HDFC Any other. Which bank is more secure? J&K Bank HDFC Other Which banks give more return? J&K Bank HDFC Other Are you satisfied with services of bank? Yes No Your open account decisions are influenced by Oneself Broker Market Research Friends/Relatives An other Are you satisfied with company services? i. Yes ii.

No

Q7.

What are the factors which you considered before opening account in a particular bank?

i. ii. iii. iv. v.

Financial Position Current Market Position Goodwill Future Prospects Any others.

Q8. Are you satisfied with the services provided by the bank as promised? For HDFC BANK Highly satisfied

highly dissatisfied _____________________________________________ 1 2 3 4 5 6 7

For J&K BANK Highly satisfied

highly dissatisfied _____________________________________________ 1 2 3 4 5 6 7

Q9. Are you satisfied by the service of handling customers service problem? For HDFC BANK Highly satisfied

highly dissatisfied _____________________________________________ 1 2 3 4 5 6 7

For J&K BANK Highly satisfied

highly dissatisfied _____________________________________________ 1 2 3 4 5 6 7

[Link] of which bank is more helpful to their customers? i. ii. HDFC BANK J&K BANK

Q11. Which bank is providing the service that best suits you? i. ii. HDFC BANK J&K BANK

Q12. Are you satisfied with the premises of HDFC bank? i. Highly dissatisfied ii. iii. iv. v. Dissatisfied Neither satisfied nor dissatisfied Satisfied Highly satisfied

Q13. Are you satisfied with the technological up-to- date equipments of the HDFC BANK? Highly dissatisfied i. ii. iii. Dissatisfied Neither satisfied nor dissatisfied Satisfied

iv. Highly satisfied Q14. According to you which bank bank is providing the better quality of service i. ii. HDFC BANK J&K BANK

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