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Punjab National Bank Customer Survey

The document is a questionnaire for a research project on Punjab National Bank. It asks respondents for their name, age, sex, qualifications and occupation. It then asks a series of questions about the type of bank account they hold, their satisfaction with bank services, main modes of cash collection and payment to the bank, use of e-banking facilities, loans taken from the bank, and whether they wish to switch to another bank.

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samujjwal88
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7 views3 pages

Punjab National Bank Customer Survey

The document is a questionnaire for a research project on Punjab National Bank. It asks respondents for their name, age, sex, qualifications and occupation. It then asks a series of questions about the type of bank account they hold, their satisfaction with bank services, main modes of cash collection and payment to the bank, use of e-banking facilities, loans taken from the bank, and whether they wish to switch to another bank.

Uploaded by

samujjwal88
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Questionnaire

Dear Respondent,
am doing a research project on Punjab National Bank. I shall be highly obliged if you kindly answer the questions below. Thanking You

Name: Age: .. Sex: .

Qualification: Occupation: .

1. What type of account you are holding in the bank? (a)Saving a/c (b)current a/c 2. Are you satisfied with banks services? (a) yes b)no [Link] are your main modes of cash collection? (a) (b) (c) Cash Cheque Demand Draft

PTO

[Link] are your main modes making payment to the bank? (a) (b) (c) Cheque Cash DD

[Link] you use e-banking facilities of the bank? (a)yes (b)no

[Link] you taken any loan from the bank? (a)yes (b)no

[Link] yes,what type of loan you have taken? (a)Business loan (b)education loan (c)Car loan (d)others

[Link] you wish to switch over to some other banks? (a)yes (b)no

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