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Customer Satisfaction in Banking Survey

This document is a questionnaire surveying customer satisfaction with banking relationships. It asks respondents for their name and occupation, which banks they have savings and current accounts with, whether they earn interest on current accounts and what minimum balances are required. It also asks why the respondent chose their bank, whether they are satisfied with services, what services they use, their expectations, satisfaction with home banking and charges paid. The questionnaire aims to gather information on customer satisfaction related to banking relationships.

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Aditi Dahiya
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31 views3 pages

Customer Satisfaction in Banking Survey

This document is a questionnaire surveying customer satisfaction with banking relationships. It asks respondents for their name and occupation, which banks they have savings and current accounts with, whether they earn interest on current accounts and what minimum balances are required. It also asks why the respondent chose their bank, whether they are satisfied with services, what services they use, their expectations, satisfaction with home banking and charges paid. The questionnaire aims to gather information on customer satisfaction related to banking relationships.

Uploaded by

Aditi Dahiya
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Questionnaire

SURVERY FOR THE CUSTOMER SATISFACTION RELATED TO BANKING RELATIONSHIP


Name: _______________________________________ Nature of Occupation (a) Salaried [ ] Government Semi-govt. Private

(b) Self-Employed [ ] Lawyer Doctor Engineer Architect Builder Consultant Exporter Importer Jeweler Others, Please specify_____________ Q1. In which bank you are operating your savings account? (A) HDFC (B) CITI (C) ICICI (D) KOTAK (E) GOVT. BANK (F) IDBI [Link] which bank do you have your current account? (A) HDFC (B) CITI (C) ICICI (D) KOTAK (E) GOVT. BANK (F) IDBI

Q3. Do you get interest on your current account balance? (A) YES (B) NO Q4. How much minimum balance or average quarterly balance you have to maintain in your account? Savings Account _________________ Current Account _________________ [Link] has you chosen this bank?

Past Relationship Brand name Near to home/office Others, Please specify_______ Q6. Are you satisfied with the services provided by your bank? Yes No If yes, then What core benefits you are availing from your bank? Home Banking (Free/ charged) Net Banking (Free/ charged) Phone Banking (Free/ charged) At-par cheque Book (Free/ charged) Global Debit Card (Free/ charged) Demand Draft (Free/ charged) Auto Sweep FD (Free/ charged) 24 hrs ATM (Free/ charged) Investment a/c (Free/ charged) Additional savings a/c(Free/ charged) Q7. What exactly you are looking for in your bank? Please write your expectations. _____________________________________________________________ _ ___________________________________________________________ Q8. Are you satisfied with the home banking facilities ? (A) YES (B) NO [Link] charges you pay yearly or monthly?

Q10. Is your bank providing you free electronic fund transfer facility?
(A) YES (B) NO

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