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Bank Services and Loan Preferences Survey

The document is a questionnaire containing 8 questions regarding banking habits and preferences. It asks which bank the respondent uses, their awareness and preferences for SBI and ICICI products and loans, their experience using specific SBI and ICICI loan products, opinions on service quality and interest rates of SBI and ICICI, reasons for not banking with SBI or ICICI, and which bank provides the most customer-friendly experience. The questionnaire collects feedback to evaluate customers' relationships with SBI, ICICI and HDFC banks.

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mdhatim
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9 views2 pages

Bank Services and Loan Preferences Survey

The document is a questionnaire containing 8 questions regarding banking habits and preferences. It asks which bank the respondent uses, their awareness and preferences for SBI and ICICI products and loans, their experience using specific SBI and ICICI loan products, opinions on service quality and interest rates of SBI and ICICI, reasons for not banking with SBI or ICICI, and which bank provides the most customer-friendly experience. The questionnaire collects feedback to evaluate customers' relationships with SBI, ICICI and HDFC banks.

Uploaded by

mdhatim
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

Q1. On which bank you depend for your regular transaction?

SBI
ICICI
HDFC
Others

Q2. Are you aware of products & services provided by SBI & ICICI Banks?

Banks Name Yes No


SBI
ICICI

Q3. Which bank you prefer for taking loans?

SBI
ICICI
HDFC
Others

Q.4 which loan product of SBI you have used?

Home loan
Educational loan
Car loan
Other

Q.5 which loan product of ICICI you have used?

Home loan
Educational loan
Car loan
Personal loan
Other
Q. 6 what do you feel about the services and interest rate providing by SBI
&ICICI Banks?

Banks performance SBI ICICI


Bad
Satisfactory
Good
Excellent

Q. 7 what is the reason which stops you to do the transaction with SBI&
ICICI banks?

SBI

ICICI

Q.8 in case of customer friendliness, which bank would you prefers?

SBI
ICICI
HDFC
OTERS

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