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Basic Network Troubleshooting Guide

This document provides an overview of basic network concepts and troubleshooting steps. It describes how a simple computer network connects devices via an Ethernet switch and how each computer needs an IP address to communicate on the network. It outlines steps to check your IP address and default gateway using the ipconfig command, and perform a basic connectivity test by pinging the default gateway. Finally, it lists some initial troubleshooting steps like verifying physical connections and applications affected, and checking proxy settings if only the web browser is impacted.

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Akshay Kore
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15 views14 pages

Basic Network Troubleshooting Guide

This document provides an overview of basic network concepts and troubleshooting steps. It describes how a simple computer network connects devices via an Ethernet switch and how each computer needs an IP address to communicate on the network. It outlines steps to check your IP address and default gateway using the ipconfig command, and perform a basic connectivity test by pinging the default gateway. Finally, it lists some initial troubleshooting steps like verifying physical connections and applications affected, and checking proxy settings if only the web browser is impacted.

Uploaded by

Akshay Kore
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Basic Network Concepts

And Troubleshooting
A Simple Computer Network for File Sharing

                                                                                                                                                                                                                           

                   
10/100
Ethernet
Switch
Your computer’s
network adapter
connects to a port
on a switch.
When you have a
connection to a
switch, there
should be a link
light on the
network adapter.

A link light is a small LED


that can be seen near
where the network cable
plugs into your computer.
Network Addressing

• Before your computer can communicate


with other computers on a network, it must
have an address. On your network, this
address is known as an “IP address.”
In order to view
your IP address on
a Windows XP or
Windows 2000
computer, you can
open a command
prompt window…
At the command prompt, type “ipconfig.”
Then, hit enter. Basic IP address
information will be displayed. Here, you
can see that my IP address is [Link].
You can do a simple test to see if you’re connected to the
network. After using the “ipconfig” utility to see your IP address
information, note that you can also see an address for “Default
Gateway.” In this case, you can see that my default gateway is
[Link].
At the prompt, type “ping [gateway address]”. If you get a reply,
you’re connected.
Basic Troubleshooting
• Very that you are physically connected to
network. Make sure there is a network
cable plugged into your network adapter
and look for a link light.
• Verify that you have an IP address.
• Take note of which applications on your
computer are working, and which ones
aren’t.
Basic Troubleshooting Cont.

• If you’re having trouble with your web-


browser only, see if you can get to
[Link]. If you can, but still can’t
reach other resources on the Internet,
check your proxy settings.
In Internet Explorer, click on
Tools/Internet Options…
Click the “Connections” tab at the top, then select “LAN
Settings…” “Use automatic configuration script” should be
checked. In the address box, you should see the following
address…
[Link]
It’s important that you verify every single character.

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